Great staff. Room was well cleaned and location was great. Property is going through a remodel but it isn’t overly disruptive. Quiet and secluded away from the craziness of the landing and Main Street.

Nice place to stay

We chose this hotel because it advertised a whirlpool/hot tub and it has been filled with concrete. That was very disappointing. Other than that is was nice, clean and in a good location.

There are signs telling of future renovation plans. Well, they cant start soon enough. This Residence Inn is in poor shape. Cleanliness is lacking. My room had either dust or mold on all the air vents as well as the return air. Yuck! The ice maker was not operating in the refrigerator. I asked where there was an ice machine because it didnt work and was told there wasnt one and that it wouldnt be fixed until the renovation. I advised that ii'm paying premium prices for this room and that answer was unsatisfactory. I have stayed at many Marriott properties, but never have I experienced such a run down property. Carpets are worn through. Some windows are fogged because they have lost their argon gas. The selection for breakfast was pitiful. Next ti.e in Branson i will go back to the Castle. Half the price and mych better property.

I received a call today while driving down to the hotel. The call from the hotel was to inform me that they overbooked because it is one of there busiest weekends.

I was then told that they were NOT able to keep our two bedroom reservation and would be putting us into two, one bedroom rooms. I booked a two bedroom suite for a reason as i was traveling with three kids and wanted everyone in the same room.

This is UNACCEPTABLE. I have stayed with Marriott for 20+ years and NEVER been treated like this.

We have stayed at many beautiful Marriott Hotels. This hotel was like Motel 6. Actually that might have been nicer. From the front entry to the back door entry it was filthy dirty on day one and three days later it was still that way. Our room had hairs in the shower and bathroom. There were drips down the sofa and the bed skirt. I had to wear shoes in the room it was so dirty. The front desk person told us there were no additional rooms to move to. The next day we met a new person who helped us to move.

Was told by a very rude female employee that our room was not ready and she didn’t know when it would be, even though it was check in. Waited two hours after check in for our room with a 10 month old who was tired of the car and needed a nap. Called the front desk to inform them of this and was told it still wasn’t ready and they didn’t know when it would be. With a screaming 10 month old, my husband and I had to figure something else out so we cancelled the room. We were still charged 80% of the room cost. Would NOT recommend this hotel.

Also, the lobby was so so very hot. I can only imagine what the rooms are like.

Started stay in 1 bed studio. Room was clean but somewhat outdated. Bathroom tile cracked and dirty grout. Bathroom sink did not have drain stop. Was upgraded to 1 bedroom suite which is identical except for door between living and bedroom area. Bedroom suite was in better condition overall. Staff was very polite and friendly. Good value for price.