酒店回复: 亲爱的Amy K，感谢您抽出时间与我们分享您的入住体验。我们致力于为您打造最美好的体验，对于未能达到您的期望，我深感抱歉。海湾港酒店 (The Inn at Bay Harbor) 秉承“湖畔生活”的理念，亲朋好友在此欢聚一堂，享受充满乐趣的假期，夏季的户外空间也更加热闹。即便如此，我们也理解此次体验可能与您的期望相悖。我们分享您的反馈，希望以此为契机，让我们的前台和泳池团队成员能够改进服务和沟通，避免再次遇到同样的体验。通过这样的反馈，我们可以继续培训和提升员工服务水平以及对细节的关注。我们希望您能考虑在淡季期间，例如秋季，来这里欣赏北密歇根的美景，感受湖光山色的变幻。
1.0分
其他
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We stayed the weekend here for a wedding. Our rooms were not ready at the check in time (we were actually late) and thus we missed the rehearsal dinner. The staff at the front desk was rude and did little to nothing to help or offer any concessions, they didn’t even apologize or offer us the Marriott chocolate chip cookies, and we are Marriott peeps. I had to ask for the cookies. We arrived at around 4pm and our rooms weren’t ready until 6pm. This area of Michigan is gorgeous and the hotel has beautiful grounds, which made the stay pleasant, but overall the hotel is less to be desired and not worth the expense. We paid $1500 for two nights. One night we ordered 2 glasses of champagne from the bar and they charged us $74. The staff in general was rude and inattentive. The rooms were nice but dated and we had to ask for towels- there were no towels in room upon check in, no soap, no shampoo… nothing. We plan to return to this area of the world again, but will look elsewhere where for accommodations.
4.0分
家庭亲子
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Our power at our cottage in Petoskey went out so we booked the Penthouse suite for my mother, siblings and myself. I absolutely loved our suite! It was one of the best hotels I have stayed in. Th Inn at Bay Harbor is most definately the best hotel you will find in the area by far. I would absolutely recommend this hotel to everyone! Service was wonderful and their dining hall was delightful! :)
5.0分
情侣出游
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We had a room booked here for three nights for our "mini-moon" and we couldn't have been more pleased! The rooms were awesome and the views were absolutely breathtaking! My husband had booked this and thought he had the room with the full kitchen attached to it and accidentally booked the one without based on the description and photos on their website. It was no problem though because this gracious, amazing hotel opened up our room to the adjoining room with the kitchen so we could have our full suite to celebrate our wedding! We also got breakfast at the restaurant every morning and loved the quiet, calm atmosphere as we watched the beautiful lake outside. The valet and bell hops were also so polite and helpful. Even the front desk staff seemed to know our names even though they didn't see us that frequently and would greet us so pleasantly when we saw them. My husband also booked a surprise with them where they would do a special turn down service and leave us roses and chocolates. I loved every moment we were here and I only wish we could have stayed longer!
5.0分
情侣出游
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We stayed ground floor in a suite. The lake view was out every window. The hot tub was just a few feet away. I loved every minute we were there. We ate at the buffet one day, and it was awesome. I love this hotel. The staff is so friendly, and accommodating.
5.0分
其他
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The hotel itself is absolutely beautiful, and we loved exploring the area on the e-bikes. Alexandra at Reception provided the best customer service I’ve ever experienced—truly above and beyond. When my friend unexpectedly became very ill during our stay, she showed such compassion and genuine concern, going out of her way to make sure we had everything we needed. Her kindness and professionalism meant the world to us. The level of service extended throughout the hotel—from the friendly staff at the pool and restaurant to the team at afternoon tea, where the chef came to our table to speak with us. Every interaction felt sincere and thoughtful. Highly recommend this hotel to anyone looking for exceptional service, genuine hospitality, and a beautiful place to stay.
1.0分
其他
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had a Thanksgiving dinner at the Inn with my wife. At best it was an embarrassment. At the turkey carving station, I asked for dark meat. They said they will get some as all they could carve was from a white turkey "roll". They brought out little hunks of meat, and when I asked what it was the carver said they took some white meat and put it back in the oven to make it brown....The dessert table had one kind of pie only....stay away. This place is a disgrace.
酒店环境优雅，尤其是湖景不错，湖边的fireplace和吊床都很好，晚上躺在那里，仰望星空的感觉超赞，就是房价相对于酒店设施来说还是挺高的
海港酒店完美融合了奢华、舒适与冬日魅力。这是一次绝佳的冬季度假体验，服务一流，强烈推荐，迫不及待想再次光临！
总的来说，如果您想在密歇根州北部享受度假的氛围，这是一个不错的选择。话虽如此，我不会花高价住在这里。房间快要过时了，游泳池设施无法应付周末大量家庭的涌入，食物价格过高。例如，虽然早餐“包含”在我们的费用中，但每人要花费 35 美元。Vintage Chophouse（酒店内的餐厅）不错，我认为服务很棒。不过，我推荐位于 Bay Harbor 的 Nomad，因为那里的食物选择更多。在服务方面，我认为前台和餐厅员工都很棒，但每晚 1000 美元以上，您应该享受某种形式的池畔服务。现在说说优点，我真的很喜欢海滩上的沙发床，而且场地维护得很好。和这个州的大多数海滩一样，这里岩石很多，但景色仍然很美。
首先我要说，我住过几百家度假村。我们是一对情侣，来这里是为了休息放松。如果你是情侣，这家酒店不适合你。泳池里挤满了踢足球的孩子，而他们的泳池在照片里看起来要大得多。这太碍事了，以至于有人因为害怕被球踢到而不敢用。有员工路过泳池，却没有人说一句话。泳池完全免费，但有时看起来不太安全。我们入住时，在万豪酒店算是比较有信誉的。但他们告诉我们，出于环保考虑，他们不再提供塑料瓶装水，但他们到处都是塑料杯。房间门上写着“失窃物品概不负责”，但房间里没有保险箱，而且我得告诉酒店，他们要对员工负责。第一天，我们要求打扫房间，但没有人来。入住时，我们的房间在4点还没准备好，前台很快就指出，他们4点就开始办理入住了。礼貌服务有限，其他度假村遇到这种情况时，他们会提供一些补偿，哪怕是一瓶免费汽水就好了。我入住时，一位非常年轻的店员叫我“亲爱的”，这让我很不高兴。如果是“女士”的话，应该会比较尊重。“亲爱的”的态度非常傲慢。好的方面是，房间还可以，但墙很薄，所以不要订连通房。湖景很美，我们当然会在泳池边的小沙滩上消磨时光。
We stayed the weekend here for a wedding. Our rooms were not ready at the check in time (we were actually late) and thus we missed the rehearsal dinner. The staff at the front desk was rude and did little to nothing to help or offer any concessions, they didn’t even apologize or offer us the Marriott chocolate chip cookies, and we are Marriott peeps. I had to ask for the cookies. We arrived at around 4pm and our rooms weren’t ready until 6pm. This area of Michigan is gorgeous and the hotel has beautiful grounds, which made the stay pleasant, but overall the hotel is less to be desired and not worth the expense. We paid $1500 for two nights. One night we ordered 2 glasses of champagne from the bar and they charged us $74. The staff in general was rude and inattentive. The rooms were nice but dated and we had to ask for towels- there were no towels in room upon check in, no soap, no shampoo… nothing. We plan to return to this area of the world again, but will look elsewhere where for accommodations.
Our power at our cottage in Petoskey went out so we booked the Penthouse suite for my mother, siblings and myself. I absolutely loved our suite! It was one of the best hotels I have stayed in. Th Inn at Bay Harbor is most definately the best hotel you will find in the area by far. I would absolutely recommend this hotel to everyone! Service was wonderful and their dining hall was delightful! :)
We had a room booked here for three nights for our "mini-moon" and we couldn't have been more pleased! The rooms were awesome and the views were absolutely breathtaking! My husband had booked this and thought he had the room with the full kitchen attached to it and accidentally booked the one without based on the description and photos on their website. It was no problem though because this gracious, amazing hotel opened up our room to the adjoining room with the kitchen so we could have our full suite to celebrate our wedding! We also got breakfast at the restaurant every morning and loved the quiet, calm atmosphere as we watched the beautiful lake outside. The valet and bell hops were also so polite and helpful. Even the front desk staff seemed to know our names even though they didn't see us that frequently and would greet us so pleasantly when we saw them. My husband also booked a surprise with them where they would do a special turn down service and leave us roses and chocolates. I loved every moment we were here and I only wish we could have stayed longer!
We stayed ground floor in a suite. The lake view was out every window. The hot tub was just a few feet away. I loved every minute we were there. We ate at the buffet one day, and it was awesome. I love this hotel. The staff is so friendly, and accommodating.
The hotel itself is absolutely beautiful, and we loved exploring the area on the e-bikes. Alexandra at Reception provided the best customer service I’ve ever experienced—truly above and beyond. When my friend unexpectedly became very ill during our stay, she showed such compassion and genuine concern, going out of her way to make sure we had everything we needed. Her kindness and professionalism meant the world to us. The level of service extended throughout the hotel—from the friendly staff at the pool and restaurant to the team at afternoon tea, where the chef came to our table to speak with us. Every interaction felt sincere and thoughtful. Highly recommend this hotel to anyone looking for exceptional service, genuine hospitality, and a beautiful place to stay.
had a Thanksgiving dinner at the Inn with my wife. At best it was an embarrassment. At the turkey carving station, I asked for dark meat. They said they will get some as all they could carve was from a white turkey "roll". They brought out little hunks of meat, and when I asked what it was the carver said they took some white meat and put it back in the oven to make it brown....The dessert table had one kind of pie only....stay away. This place is a disgrace.