The staff was great! The hot water did not make much of an appearance. After a long day on the road, I needed a HOT shower…this was a bummer
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酒店回复: Dear Guest,It's wonderful to hear that our team made a positive impression during your stay. We take pride in our staff's dedication to providing exceptional service and ensuring guests feel welcomed.We're sorry to learn about the issue with the hot water. We understand how important a hot shower is after a long journey and regret that we fell short of your expectations. Rest assured, we've addressed this matter with our maintenance team to prevent future occurrences and improve the overall guest experience.We hope you'll give us another opportunity to provide a stay that reflects the true essence of our hotel. Next time, enjoy our hot breakfast buffet, featuring meats, eggs, and all your southern favorites. We’re eager to welcome you back and offer the comfort and relaxation you deserve.
5.0分
其他
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Room is clean and staff are friendly and respectful. Breakfast is great with a lot of options. Very convenient location. Close to I-95. Will stay there again when we travel that way.
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酒店回复: Dear Guest,It's fantastic to hear that you enjoyed your stay with us at Tru by Hilton Fayetteville I-95! Your appreciation for our clean rooms and friendly, respectful staff truly means a lot to us. We're delighted that our hot breakfast buffet, featuring meats, eggs, and all of your southern favorites, added to your experience. Our convenient location near I-95 is indeed one of our highlights, making it easier for travelers like you to access what you need. We can't wait to welcome you back on your next journey through Fayetteville. Safe travels until then!
4.0分
情侣出游
Room was fine, a little small. Bathroom was clean but water pressure in shower was non-existent. Very poor.
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酒店回复: Dear Guest,We appreciate your feedback on your recent stay at Tru by Hilton Fayetteville I 95. We're glad to hear that you found the room to be fine, even if it was a little small, and that you found the bathroom to be clean. We are proud to provide a hot breakfast buffet, featuring meats, eggs, and all of your southern favorites.We're sorry to hear about the issue with the water pressure in the shower. We will address this concern with our maintenance team to ensure that it is resolved promptly. Your comfort and satisfaction are important to us, and we will take steps to make improvements based on your feedback.We hope that you will give us another opportunity to host you during your next visit to the area. We look forward to seeing you soon at your home away from home!
3.0分
其他
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Fine for a road trip overnight- very clean and convenient right off 95. But no ambiance and terrible breakfast and coffee - but there is a Starbucks right nearby
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酒店回复: Dear Guest,We are glad to hear that you found our hotel clean and convenient for your road trip overnight stay. We appreciate your feedback on the breakfast and coffee, and we will definitely take your comments into consideration for improvement. We are proud to provide a hot breakfast buffet with a variety of options, including southern favorites. Thank you for choosing to stay with us, and we hope to welcome you back again soon for an even better experience at Tru by Hilton Fayetteville I 95!
4.0分
情侣出游
Had the fire alarm go off in the middle of the night, the front desk lady offered us a refund. Everything else was great!
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酒店回复: Dear Guest,We're glad to hear that you enjoyed your stay at Tru by Hilton Fayetteville I 95 and that you found everything else to be great! We are proud to provide a hot breakfast buffet, featuring meats, eggs, and all of your southern favorites for our guests to enjoy. We apologize for the inconvenience caused by the fire alarm going off in the middle of the night and we appreciate your understanding. Your feedback is crucial to our improvement, and we will work hard to ensure a situation like this does not occur in the future. Thank you for choosing Tru by Hilton, and we look forward to welcoming you back soon for another enjoyable stay!
5.0分
其他
Clean room, comfortable bed, good breakfast choices, friendly staff, great location right off 95
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酒店回复: Dear Guest,We are thrilled to hear that you found your stay at Tru by Hilton Fayetteville I 95 to be exceptional. We take pride in providing clean rooms, comfortable beds, and a variety of breakfast choices. Our friendly staff strives to create a welcoming atmosphere for all our guests. We are happy to hear that you enjoyed our convenient location right off 95.We are proud to offer a hot breakfast buffet with southern favorites like meats and eggs. We appreciate your feedback and hope to see you again soon. Your home away from home awaits your return!
纽约开去Florida 每次在这里落脚一晚
我在Trip.com上预订日期弄错了,他们却拒绝退款。我本应预订周日的房间,结果不小心订成了周一。他们既不帮我把日期改到周日,也不给我退款,尽管他们知道我们周一根本不会入住。对他们来说,留住我的钱比帮我把预订从周一改到周日更重要。我不得不重新支付了一次费用。Trip.com根本不在乎他们的老客户。他们的不专业让我感到非常失望和惊讶。
我们预订的是双人间,但到了房间才发现只有一张床。询问是否有双人间,被告知这是唯一空房。由于是半夜入住,而且只睡了几个小时,所以我们也凑合着住了。如果能有两张床就更好了。
10天9晚废弃古村之旅
住了9晚10天,一切都很满意~~干净整洁,服务好,自助早餐不错,离机场近(13分钟路程),毛巾可按要求更换~洗衣和烘干就到同一家公司对面的酒店吧~ ^一次花$10
The staff was great! The hot water did not make much of an appearance. After a long day on the road, I needed a HOT shower…this was a bummer
Room is clean and staff are friendly and respectful. Breakfast is great with a lot of options. Very convenient location. Close to I-95. Will stay there again when we travel that way.
Room was fine, a little small. Bathroom was clean but water pressure in shower was non-existent. Very poor.
Fine for a road trip overnight- very clean and convenient right off 95. But no ambiance and terrible breakfast and coffee - but there is a Starbucks right nearby
Had the fire alarm go off in the middle of the night, the front desk lady offered us a refund. Everything else was great!
Clean room, comfortable bed, good breakfast choices, friendly staff, great location right off 95