酒店回复: Hi Francisco,Nos alegra saber que disfrutaste de nuestra ubicación y servicios. Apreciamos tus comentarios sobre la renovación y los tendremos en cuenta para mejorar la experiencia de nuestros huéspedes. Esperamos darte la bienvenida nuevamente pronto.- The Staff at Holiday Inn Express & Suites North Conway
3.0分
其他
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翻译提供方：Google
酒店已经有点旧了，需要重新装修。
1.0分
家庭亲子
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This hotel was so disgusting that our family made the decision to leave our stay after one day even though we knew we would be losing money for the days we had already paid for. The room smelt like wet dogs, the bedding was filthy, the hallways were litered with trash. The shower was so bad we refused to shower while here. And, the pool area looked almost abandoned with no cleaning of the pool or patio area. I would not recommend anyone staying here.
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酒店回复: Hi Nicole,We’re truly sorry to hear about your experience and the issues you encountered during your stay. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We strive to provide a clean and welcoming environment for all our guests, and it’s disappointing to hear we fell short. We hope you might consider giving us another chance in the future to provide a better experience.- The Staff at Holiday Inn Express & Suites North Conway
4.0分
家庭亲子
Friendly and helpful staff. The room was clean but outdated and the bathroom smelled like humidity (shower curtain).
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酒店回复: Hi Cristina,We’re pleased to hear that you found our staff friendly and helpful. Your feedback about the room and bathroom is invaluable, and we’ll certainly look into it to enhance our guests' experience. We hope to welcome you back for an even better stay in the future.- The Staff at Holiday Inn Express & Suites North Conway
1.0分
家庭亲子
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This property is disgusting. Nobody notified me that the property would be under construction. The exterior is Tyvek, boarded up windows, chipped paint. The inside is worse. The air in the room is mildewy. The toilet hadn't been cleaned in ages and was so disgusting, everything was dirty. There was mold on the bathroom ceiling. Obvious HVAC issues. When I brought up the cleanliness of the room to the front desk manager, she didn't care and was unwilling to help me. She told me the head of housekeeping was gone for the night and nobody could clean the room until the following day. She wouldn't even take my name or room number. She refused to give a refund, and I disputed it with ******* and was refunded one of two nights. We didn't stay there. We couldn't. Don't waste your money. Spring a little more and go down the street to Cambria.
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酒店回复: Hi Kristina,We sincerely apologize for the experience you encountered during your visit. It’s disheartening to learn about the cleanliness concerns, maintenance issues, and lack of responsiveness you described, as these fall far short of the standards we aim to provide. Your detailed feedback will be shared with our leadership team to address these matters promptly and ensure corrective actions are taken. We regret that your stay was cut short and hope you might consider giving us another opportunity in the future to deliver a far better experience.- The Staff at Holiday Inn Express & Suites North Conway
2.0分
家庭亲子
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The hotel was being remodeled and it definitely needed updating! Bathrooms outdated and floors cracked, tub cracked and old. Smelly rooms. The hotel should have closed down or closed the floors they were renovating. Definitely wouldn’t have stayed here if we saw the condition it was in.
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酒店回复: Hi Stacey,We’re sorry to hear about your experience during our renovation phase. We understand how important a comfortable and pleasant environment is, and we appreciate your feedback on the areas needing improvement. Your comments are invaluable as we work to enhance our guest experience. We hope to have the opportunity to welcome you back once our updates are complete.- The Staff at Holiday Inn Express & Suites North Conway
4.0分
其他
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7 out of 10
The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁
5.0分
家庭亲子
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We liked the convenient location to North Conway and Storyland, which was the reason for our stay. It was clean and the staff were friendly and helpful.
Downside was lack of quiet. We were on the first floor and could hear lots of running and footsteps above us. Also, the breakfast area is small for the number of guests. We got there at opening, so we were fine, but many guests were waiting for a table to open up.
服务热情，早餐丰富，服务的大哥十分热情，询问每个人怎么样有什么问题，酒店有个小泳池，好多孩子在里玩耍。
房子虽然老旧，但维护得很好，地理位置优越，服务也很好。价格也很实惠。
地理位置优越，设施齐全。维护良好，但需要翻新。
酒店已经有点旧了，需要重新装修。
This hotel was so disgusting that our family made the decision to leave our stay after one day even though we knew we would be losing money for the days we had already paid for. The room smelt like wet dogs, the bedding was filthy, the hallways were litered with trash. The shower was so bad we refused to shower while here. And, the pool area looked almost abandoned with no cleaning of the pool or patio area. I would not recommend anyone staying here.
Friendly and helpful staff. The room was clean but outdated and the bathroom smelled like humidity (shower curtain).
This property is disgusting. Nobody notified me that the property would be under construction. The exterior is Tyvek, boarded up windows, chipped paint. The inside is worse. The air in the room is mildewy. The toilet hadn't been cleaned in ages and was so disgusting, everything was dirty. There was mold on the bathroom ceiling. Obvious HVAC issues. When I brought up the cleanliness of the room to the front desk manager, she didn't care and was unwilling to help me. She told me the head of housekeeping was gone for the night and nobody could clean the room until the following day. She wouldn't even take my name or room number. She refused to give a refund, and I disputed it with ******* and was refunded one of two nights. We didn't stay there. We couldn't. Don't waste your money. Spring a little more and go down the street to Cambria.
The hotel was being remodeled and it definitely needed updating! Bathrooms outdated and floors cracked, tub cracked and old. Smelly rooms. The hotel should have closed down or closed the floors they were renovating. Definitely wouldn’t have stayed here if we saw the condition it was in.
7 out of 10
The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁
We liked the convenient location to North Conway and Storyland, which was the reason for our stay. It was clean and the staff were friendly and helpful.
Downside was lack of quiet. We were on the first floor and could hear lots of running and footsteps above us. Also, the breakfast area is small for the number of guests. We got there at opening, so we were fine, but many guests were waiting for a table to open up.