酒店回复: Thank you for your review! We’re glad you found the hotel to be both beautiful and safe—that’s exactly the kind of experience we aim to provide. We appreciate you choosing to stay with us and hope to see you again soon!

酒店回复: Thank you for your review and for choosing to stay with us. We appreciate you taking the time to share your feedback.We strive to provide an exceptional experience for all our guests, and we're always looking for ways to improve. If there's anything specific you feel we could enhance or if there was something you think we could have done better, we would love to hear from you. Your insights are invaluable in helping us make every stay more enjoyable.We hope to have the pleasure of welcoming you back in the future!Best regards,

酒店回复: Thank you for sharing your feedback. We understand how important a fresh and well-maintained property is to our guests. Our team is aware of the need for updates, and renovation plans are in motion to bring the hotel up to the latest Holiday Inn Express standards. In the meantime, we’re continuing to focus on delivering great service and a comfortable stay for all our guests. We hope you’ll consider giving us another visit once the improvements are complete.

酒店回复: Thank you for sharing your feedback with us, Aaron. I’m sorry to hear your room felt musty and that parts of the hotel came across as dated — that’s not the impression we want our guests to leave with. We’re actively working through a series of updates and deep-clean projects to refresh both the look and feel of our rooms, and your comments help us stay focused on what matters most.I’m glad to hear you enjoyed the coffee and found our breakfast area fair, and I hope you’ll consider giving us another try once these improvements are complete — so we can deliver a stay that’s as fresh as that first cup of coffee.

酒店回复: Hi Amanda,Thank you for sharing your feedback. I’m truly sorry to hear that your bathroom wasn’t cleaned to our usual standards. That’s not acceptable, and I’ve already addressed this with our housekeeping team to ensure a more thorough final check is done before rooms are released.We’re also aware of the rust issue you mentioned — it’s cosmetic but still not the impression we want to leave. Our maintenance team has been tasked with refinishing those tubs as part of ongoing room updates.We appreciate you bringing this to our attention.

酒店回复: Thank you for your feedback. I’m very sorry to hear about the condition of the room you experienced during your stay. What you described is not acceptable and certainly not the standard we hold ourselves to. We’ve already taken this room out of service for inspection and repair to ensure no other guests are impacted.I do appreciate your kind words about our team and breakfast, and I’ll be sure to share those with them. Your comments help us focus on what needs immediate attention, and we’ll make sure this issue is fully addressed.

酒店回复: Thank you for sharing such great feedback! We’re delighted to hear that our front desk team made your late check-in smooth and welcoming. Your recommendation means a lot to us, and we look forward to providing you with another excellent stay in the future.