酒店回复: We appreciate you bringing these matters to our attention. I apologize that you did not receive a king bed as you requested. I assure you that we always do our best to accommodate guest requests. Repairs on the exit door have been completed. Your feedback is very important to us. Thank you for taking time to write a review, Dena!
酒店回复: Thank you for your review, Dena! The 2 bedroom suite is a great room and we are happy to here that this set up works well for you when traveling. I am happy to let you know that we started renovations this month and we are all looking forward to improvements throughout the hotel. Your feedback is appreciated and we hope you will visit us again once renovations are completed!
酒店回复: I sincerely apologize for your experience during your recent stay with us. We do offer complimentary shuttle service, however, as you mentioned it is not available 24/7. I am sorry your were misinformed. I regret to hear about the inconvenience of splitting your original room type request. This is not a common situation and in this case, we will never charge additional costs for the second room. Thank you for sharing your feedback with us, Andrew.
5.0分
其他
This hotel is in a remodel, but the rooms were nice and clean. Staff was great!!
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酒店回复: Hello Dawn,Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and found your room clean and comfortable. Our team truly appreciates your patience as we work through our remodel, and we’re so glad our staff made a positive impression during your visit.We look forward to welcoming you back soon.Staybridge Suites Ausitn Airport Team
5.0分
其他
Matt and Beto helped us with a family get together. They were so accommodating Can’t thank them enough!
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酒店回复: Dear Raye, Thank you for your wonderful review! We're so glad Matt and Beto were able to help make your family get-together a great experience. They’ll be thrilled to hear your kind words! It was our pleasure to accommodate you, and we truly appreciate you choosing us. We hope to welcome you and your family back again soon!Sincerely, Staybridge Suites Suites Austin Airport.
5.0分
情侣出游
There was a little construction but nothing really noticeable clean rooms and friendly staff excellent breakfast
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酒店回复: Dear Federico, Thank you for taking the time to share your feedback. We aim to provide a pleasant and comfortable experience for all our guests, and we are so glad to hear that our front desk team provided excellent service and that you enjoyed our breakfast.We hope to welcome you back again soon.Sincerely,
4.0分
其他
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Housekeeping
Check out was at noon. At 9:00am the housekeeper knocked & quickly used her key. Thank goodness I had the security bar engaged. She did it again at 11 & then called my room to check if I needed late checkout.
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酒店回复: Dear Anonymous, Thank you for your feedback. We apologize for the inconvenience you experienced with the early visits from our housekeeper. We strive to provide a pleasant and respectful experience for all of our guests, and it's clear we fell short during your stay. Your comments have been shared with our housekeeping team to ensure better communication and to prevent this from happening in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable experience on your next visit.Best regards,
3.0分
其他
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Needs renovation
Stay was ok. Nothing special. But the rooms were being renovated. The room we had was missing a drain plug, something to wash the dishes with (sponge), shower head had little water pressure which made it just dribble out and hit the water dispenser and splash onto the bathroom floor and was missing a blanket for the pull out bed. Our floor was also being renovated so there was a strong smell of paint or lacquer and plaster stains on the rug as well as plastic covers on a door or two. Breakfast was decent as well as the social event. Water was turned off for a few hours just before we had to leave, but apparently they had an emergency of some kind.
Overall, it wasn’t that bad, but could have been better. Very convenient location tho. And staff was great.
3.0分
其他
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Need some TLC
The place was dated and needed some TLC starting with the Elevators. Over all rooms are spacious and Beds were comfortable with freshly washed sheets.
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酒店回复: Hello Edward, Thank you for taking the time to share your experience with us. We strive to make each guest stay as pleasant & comfortable as possible. Please accept our apology for not meeting your expectations when it came to our renovations, and elevators. We're always looking for ways to improve and will definitely take your suggestions into consideration. I have passed your comments along to our management team. Your feedback is very important to us. We hope to see you in the near future.
他们正在进行装修，但工作人员非常安静。当然，我从周五住到周一。早餐很好，一切都很干净。非常感谢，Staybridge。
我们一直住在这里。空调效果很好。我的房间有几个需要解决的维护问题。我最大的抱怨是，我从来没有遇到过这种情况，但我们支付了一间双卧室大床房，里面有两张大号床。我们有三张大号床。每次我去找经理时，都没有人——下次我会在办理入住手续时询问，以确保我能得到大床房。走廊尽头还有一扇门被“胶带”封住了——听到人们说话的声音和从门里透进来的光线感觉很奇怪——
我们喜欢住在这里，因为这里有两间卧室的套房。一半的电梯都坏了。浴室需要更新——马桶需要更换，浴缸水龙头和淋浴器一起流水——浪费太多水了。
不确定在这种情况下谁应该承担更多责任：******* 还是酒店。也许两者都有。当我们到达酒店时，我给酒店打了电话，因为我预订这家酒店的*主要*原因是 ******* 说它有免费的酒店往返机场班车。前台说他们*没有*班车！所以我们不得不花 60 美元打车，车程只有 5 分钟。当我们到达那里时，前台解释说他们只提供“有限的”班车，但在我们在那里的日子/时间没有，所以这真是令人失望，而且出租车/Uber 往返费用高达 120 美元。第二个问题是；当我们到达时，前台女士很抱歉，但说我们预订的房间已经空了……所以我们不得不分开我们的家庭，这真是令人沮丧。当然事情会发生，但这是一次令人失望的酒店住宿，如果去奥斯汀有更好的选择，我不会再住在这里了。
This hotel is in a remodel, but the rooms were nice and clean. Staff was great!!
Matt and Beto helped us with a family get together. They were so accommodating Can’t thank them enough!
There was a little construction but nothing really noticeable clean rooms and friendly staff excellent breakfast
Housekeeping
Check out was at noon. At 9:00am the housekeeper knocked & quickly used her key. Thank goodness I had the security bar engaged. She did it again at 11 & then called my room to check if I needed late checkout.
Needs renovation
Stay was ok. Nothing special. But the rooms were being renovated. The room we had was missing a drain plug, something to wash the dishes with (sponge), shower head had little water pressure which made it just dribble out and hit the water dispenser and splash onto the bathroom floor and was missing a blanket for the pull out bed. Our floor was also being renovated so there was a strong smell of paint or lacquer and plaster stains on the rug as well as plastic covers on a door or two. Breakfast was decent as well as the social event. Water was turned off for a few hours just before we had to leave, but apparently they had an emergency of some kind.
Overall, it wasn’t that bad, but could have been better. Very convenient location tho. And staff was great.
Need some TLC
The place was dated and needed some TLC starting with the Elevators. Over all rooms are spacious and Beds were comfortable with freshly washed sheets.