酒店回复: We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
2.0分
商务出差
原文
翻译提供方：Google
有很多噪音把我吵醒，让我无法入睡，包括一些非常响亮的电气噪音。设施有点陈旧。
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酒店回复: On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer a better experience for our guests in the future.
4.0分
家庭亲子
Staff was helpful and accommodating. Rooms were clean and quiet and breakfast varied and satisfying.
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酒店回复: Thank you so much for sharing your kind feedback! We’re delighted to hear that our staff made you feel welcome and that you enjoyed a clean, quiet room and a satisfying breakfast. Your compliments mean a lot to our team.We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again soon.
1.0分
其他
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HUGE DISAPPOINTMENT!!
The breakfast food was cold ,
Coffee terrible!
Check in was not friendly or helpful
There was NO Parking anywhere in the lot, finally after driving around for 10 minutes a spaced opened up, we took it.
Only to find out the next morning, that it wasn’t a space that hotel patrons can use? It was in the same lot, it was dark and not well lit.
Apparently it was not a parking space for hotel patrons?
Our car got towed!!!
It cost $ 200 to get our car back!!
The hotel was no help at all and did not apologize or care!!
We are very disgusted and will never stay at the HOLIDAY INN EXPRESS NH
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustrations you experienced during your stay. This is certainly not the impression we want to leave with any guest.We regret that your breakfast and check-in experience did not meet expectations, and we will be reviewing your comments with our team to ensure we improve in these areas.Regarding the parking situation, we understand how upsetting it must have been to discover your vehicle had been towed. At check-in, we inform all guests of our parking policy, and this information is also clearly posted at each entrance, in the elevator, on signage throughout the lot as well as on the parking pass you received. While we do everything we can to guide guests to the correct parking areas, towing decisions in that section of the lot are made independently by the student housing authority, not the hotel. We truly wish the outcome had been different for you.We appreciate your feedback and will continue working to improve the guest experience. We hope you’ll reconsider and give us another opportunity to provide a much better stay.
5.0分
其他
Room was clean and smelled good. Loved the lotion and shower items available
It was quiet for being right near UNH but a great central location
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your clean, refreshing room and appreciated the lotion and shower amenities. It’s great to know our location near UNH was both convenient and peaceful for your stay. We truly appreciate your kind words and hope to welcome you back again soon!
4.0分
商务出差
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The room was reasonably quiet after we unplugged the fridge and turned off the heater... blackout blinds worked well... bed was excellent. Bathroom and shower were not above average. Breakfast was fine for most people. We needed low-carb options (zero sugar yogurt). The eggs and coffee were good (for us). I would have turned off the TV noise in the breakfast area and used captions for those that needed the info. Staff were professional, helpful, perfect. The location is great for walking to restaurants in Durham. Parking was free and convenient.
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酒店回复: Thank you for sharing your detailed feedback with us. We’re glad to hear you enjoyed the comfortable bed, quiet room, helpful blackout blinds, and convenient location near downtown Durham. It’s also great to know our staff and breakfast offerings met your expectations.We appreciate your suggestions regarding the bathroom, breakfast options, and TV noise in the breakfast area — comments like yours help us improve the guest experience for everyone. We’ll be sure to share your notes with our team for review.We hope to welcome you back the next time you’re in the area!Warm regards,Angel
3.0分
商务出差
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The air conditioning unit was loud, inefficient, and difficult to use. Also we were on the first floor and at 5:30 am a tour pulled up directly outside our window to prepare for the day. For the next 2 hours, the driver worked in the bus. I understand this is not the hotel’s fault, but that coupled with the terrible ac unit that beeped half the night, very little sleep happened.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced with the air conditioning unit and the noise from the tour bus outside your window. We understand how important a peaceful environment is for a good night's sleep.Please know that we are taking your comments seriously. We will investigate the issues with the air conditioning unit. Your comfort is our priority, and we appreciate your feedback in this matter.
4.0分
其他
Rooms were clean. Staff was helpful, but very disappointed with the noise from the air conditioner all night long along with the loud refrigerator running.
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酒店回复: Thank you for your feedback. We're glad you found the rooms clean and our staff helpful. We're sorry to hear about the noise from the air conditioner and refrigerator. We'll address these issues to improve our guests' experience.
这里非常干净、漂亮、友好。
价格合理。员工细心且乐于助人。房间非常干净。入住和退房都很方便。如果您入住，请务必询问是否有停车位。停车位比我住过的大多数酒店都有限。但他们做到了。总体来说体验很好，还会再住这里。
有很多噪音把我吵醒，让我无法入睡，包括一些非常响亮的电气噪音。设施有点陈旧。
Staff was helpful and accommodating. Rooms were clean and quiet and breakfast varied and satisfying.
HUGE DISAPPOINTMENT!!
The breakfast food was cold ,
Coffee terrible!
Check in was not friendly or helpful
There was NO Parking anywhere in the lot, finally after driving around for 10 minutes a spaced opened up, we took it.
Only to find out the next morning, that it wasn’t a space that hotel patrons can use? It was in the same lot, it was dark and not well lit.
Apparently it was not a parking space for hotel patrons?
Our car got towed!!!
It cost $ 200 to get our car back!!
The hotel was no help at all and did not apologize or care!!
We are very disgusted and will never stay at the HOLIDAY INN EXPRESS NH
Room was clean and smelled good. Loved the lotion and shower items available
It was quiet for being right near UNH but a great central location
The room was reasonably quiet after we unplugged the fridge and turned off the heater... blackout blinds worked well... bed was excellent. Bathroom and shower were not above average. Breakfast was fine for most people. We needed low-carb options (zero sugar yogurt). The eggs and coffee were good (for us). I would have turned off the TV noise in the breakfast area and used captions for those that needed the info. Staff were professional, helpful, perfect. The location is great for walking to restaurants in Durham. Parking was free and convenient.
The air conditioning unit was loud, inefficient, and difficult to use. Also we were on the first floor and at 5:30 am a tour pulled up directly outside our window to prepare for the day. For the next 2 hours, the driver worked in the bus. I understand this is not the hotel’s fault, but that coupled with the terrible ac unit that beeped half the night, very little sleep happened.
Rooms were clean. Staff was helpful, but very disappointed with the noise from the air conditioner all night long along with the loud refrigerator running.
Clean room, amenities…no unnecessary frills..generally helpful staff.