我们去过墨西哥很多次，这是我们见过的最完善、最温馨的酒店。服务、热情友好、干净整洁、食物美味，以及为成人和儿童提供的丰富活动都无可挑剔。从餐厅到管家，所有员工都无微不至……酒吧工作人员Miguel、Yosbany、泳池边的Hugo；船长Armando；儿童俱乐部的服务员Amy和Sandy；主厨Elías；服务员Mauricio和Arturo；管家Eduardo、Alexander和Karime。抱歉，我记不清他们的名字了，但他们对我们一家来说都非常特别。我强烈推荐The Chic歌舞表演。你们的表演者都非常有才华。这是我们第四次入住你们的酒店，我们甚至还没离开，就已经在计划下一次入住了。希望下次入住能很快到来。非常感谢你们的热情款待。

我是*******金牌会员，这意味着我应该得到特殊待遇和升级，我们的房间没有为孩子们准备，没有什么特别的，床单很脏，客房服务人员总是忘记给冰箱补充食物或放足够的毛巾，实际上他们只会整理房间，不会打扫或换床单。

主菜和第二道自助餐食物太无聊了，缺乏多样性，nest自助餐简直是笑话，桌子摇摇晃晃，有一次我们在nest点餐，等了45分钟才拿到尽可能少的份量。在波托菲诺，他们毫无羞耻地把烧焦的意大利面放在我面前。在咖啡店，他们一直无视我们，直到我让他们为我们点餐，结果所有的订单都是错的。

我曾经叫过客房服务，没什么特别的，只有肉馅饼和芝士蛋糕，结果我****了。幸运的是，我的孩子在等食物的时候睡着了，没有吃。

这里没有一个调酒师知道如何调酒，所有的饮料都没有味道，我要莫吉托，他们给我玛格丽塔，我要椰子酒，他们懒得调，我要吸管，我的孩子要，他们不给。

T 泳池边的酒吧服务员很少会过来帮你点单，海滩上有一位女士请了 3 个人喝饮料，剩下的都留下了，其余时间都站在那里和救生员闲聊。除了你要给小费外，所有工作人员都一样，好像你欠他们做的每一件小事，他们不尊重你这个客人。

不知道他们为什么不一次性关闭一层楼进行装修。在我们整个旅行期间，他们都在粉刷墙壁并进行装修。整层楼都有油漆味。我们分成 4 个不同的组进行预订，每个人的体验都不同。我们住在家庭精选的 11 号楼，而我们的朋友住在 12 号楼。12 号楼没有任何装修，而且他们的住宿条件要好得多。他们一到就得到了高档伏特加和香槟，还有饼干、零食和各种包/沙滩包和儿童玩具。我们入住时没有收到孩子们的沙滩玩具，也没有零食，只有 2 个空袋子，其中一个显然是用过的，上面完全沾满了污渍。总的来说，我们对在这个度假村的住宿不太满意，我们住在他们在玛雅的姐妹公司，体验好得多。

里维埃拉最好的服务，无与伦比！

这是一家美丽的酒店，有许多适合各个年龄段的区域和活动，食物很美味，但亮点是所有酒店员工的无与伦比的关注，特别是来自家庭区的哈维尔·鲁伊斯（Javier Ruiz），他让住宿变得愉快。永远记住；我们非常感谢他，因为上个假期我们的儿子在酒店丢失了他最喜欢的神奇宝贝玩具，在我们离开时他找到了它们并通过包裹将它们寄回家，这对他来说是一个非常宝贵的细节，所以我们回来了，他我们感谢他的所有关注，他在房间里的细节让我们感到惊讶，这使我们的儿子成为世界上最幸福的孩子。感谢您让这个假期成为一次难忘的冒险。如果您带着孩子旅行，我们完全推荐这家酒店。他们甚至照顾到最小的细节，为家庭提供所有的舒适。 🌟🌟🌟🌟🌟

Had a good time staying for our second time. It was an extremely busy week so at times service lacked but we communicated when we weren’t happy and the team helped to better the service for the rest of the trip!

Have stayed here 5 times over the last 5 years and generally service and quality has declined. Spa is amazing, most or the staff are friendly and attentive however our butlers were unresponsive and not helpful the first few days, our room was not cleaned by housekeeping more than once, quality of food has declined.

The spa was terrible. We felt rushed the entire time and did not get to enjoy the facilities; not to mention the crazy prices and subpar services.

The hotel was ok, but not the premium/luxury as advertised. The Family Selection didn’t feel exceptionally special considering how it’s advertised. It’s an ok resort, but we will not return.

First time visiting grand palladium and was beyond impressed with property, amenities and overall staff. Room was clean spacious! We upgraded to family selection which gives you access to designated area that includes a private pool, beach area and restaurant. Towels are accessible in multiple areas like pools and beach you don’t need to haul your towel around. waiters available at the pool and beach who are very attentive. Best part if you have kids ! My 3 and 4 year old had the best time the accommodations available for them are phenomenal! There is a kids club that has different activities every hour where your child can stay with the most amazing caring girls. They did multiple activities for the kids in the family selection area pool and beach. My kids participated in a treasure hunt, eco tour, kite flying and water balloon game in the pool. I was able to visit the spa while my kids had fun at the kids club! The spa was relaxing all amenities available were amazing a hydro pool, a relaxing massage,infinity pool second floor, smoothie bar, many sauna , steam and other rooms. Food and entertainment while we were there we watched a few shows at the teatro that were fun ! A silent disco party, a roof top bar with a dj, sports bar open 24 hours ! You must also check out the coffee shop at the village they have great lattes & pastries. Restaurant options available Italian, Mexican, Indian,Japanese and many other food was great. The staff was the best part everyone was amazing.

Beautiful hotel installations, nice beach, and great staff! For a “5” stars hotel the “Isla Blanca” restaurant was a disappointment. The food temperature was always cold, raw meats and rude grill stations staff.

The service at the beach was lacking. “The Nest” restaurant was a real treat with lobster and great service from Armando and Alfredo. We had a beautiful room with a gorgeous panoramic view with lots of treats upon our arrival, premium drinks and a butler who booked our dinners. I highly recommend the family selection if you are travelling with children.