酒店回复: We are very sorry to hear about the issues you experienced during your stay. This is far below the standard of service we strive to provide, and we sincerely apologize for the inconvenience of missing housekeeping, towels, and amenities. Your feedback is extremely important, and we will address these concerns with our team to ensure this does not happen in the future. We would appreciate the opportunity to discuss your experience further, please contact us so we can make things right.
3.0分
家庭亲子
Was undergoing construction, parking was hard to get to, let alone fine being behind another business.
展开
酒店回复: Ms. Jacob, thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced during your stay. Our property was undergoing necessary construction to improve our facilities, and we understand how that may have impacted your overall experience. We truly appreciate your patience and hope you view this stay as isolated and not indicative of the service we strive to provide. Please give us another chance when your travel plans bring you back to Beaufort!
3.0分
情侣出游
展开
Only after booking 2 nights at $170+/night (including tax & fees) were we advised that the property was under renovation - the lobby, pool, and fitness facility were closed. There was plenty of parking, because only a very limited number of rooms were made available for guests, and there was a very limited staff. Had we known of these issues, we would never have booked. After renovations are complete, it has the potential to be a fine facility, but we'll never know. Next trip to Beaufort, we'll be staying elsewhere.
展开
酒店回复: We appreciate you taking the time to provide us with such candid feedback on your stay. I am very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our excellent customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future.
3.0分
家庭亲子
展开
Everything went will except for one problem. The room had a strong mildew smell. It smelled like perhaps the carpet or something was left wet and did thoroughly dry.I mentioned it to the staff. I was told they’d take care of it. Came back later in the day and noticed it was still there. We were checking out the next morning so I just left it. I did mention at the front desk and they told me that whoever went in said they didn’t think it smelled. I said thank you and left.
展开
酒店回复: ]. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been shared with our entire team as we continue to strive for improvement in all areas. We do hope you give us another chance as we will definitely improve our services.
5.0分
情侣出游
展开
I loved everything about the property, including the big windows and views of all the waterways! I can’t wait to see the hotel when the construction is done! We’ll definitely be back. One exception… We woke up to two nearly dead roaches in the bathroom. We tried to catch them, but they went under the beds. My husband did tell the front desk clerk
展开
酒店回复: Ms. Bishop, thank you so much for your thoughtful review! We're thrilled to hear that you loved the property, especially the beautiful views and spacious windows. I want to sincerely apologize for the issue you encountered in the bathroom. We take cleanliness and pest control very seriously, and I’m sorry this occurred during your stay. I appreciate your husband bringing it to our attention so our team could address it promptly. Your feedback helps us improve, and we’re committed to making sure your next visit is even more enjoyable, and worry-free. We can’t wait to welcome you back!
3.0分
其他
展开
The room was very nice, spacious. The staff was pleasant & helpful with our request.
The bad, the lobby was being remodeled, no entry, needed to use a side entrance which was carpeted, made for rolling your luggage a little difficult. The distance to the
elevator was further. Hard for elderly & handicapped folks. Two elevators, only one was operating. Pool was close being re-modeled,computor was closed.not available.
展开
酒店回复: We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been shared with our entire team as we continue to strive for improvement in all areas. We do hope you give us another chance as we will definitely improve our services.
1.0分
家庭亲子
展开
Very disappointing , never advised that lobby under renovations and closed, pool and gym closed, only 1 elevator working from time to time. Requesting partial refund due to services not working and not advised,
展开
酒店回复: Dear valued guest, We appreciate you taking the time to provide us with such candid feedback on your stay. I am very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our excellent customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future.
2.0分
其他
展开
Gross
The hotel was under construction which was not listed on the website. Spoke to a few other people in the area that said the hotel has been under construction for well over a year. Would not have stayed there if I had known. The room was also dirty when we stayed. The microwave had dried on crusty stuff inside from a previous guests stay. There was a dead cockroach by the air conditioner unit. The paint was chipping on the wall. The window shade chain was broken and coming out of the wall. The pull out couch had dirty sheets still on it from a last guests stay. The bathroom tub doesn't drain properly so when you shower you're standing in ankle deep water the whole time. The soap dispenser isn't fully secured and comes right out of the wall so the soap could be tampered with. The staff were friendly at least. Would not stay here again because of lack of cleanliness and construction. They have a restaurant in the hotel but didn't feel comfortable eating there. If the room was dirty, what does their kitchen look like. The view from our room was very pretty at least. The cubbies by the window at the end of the hall way have trash in there. Also spoke with a few other guests that were staying there that also said they were unhappy with their stay. Would have liked to switch to a different hotel but my room was not refundable when I got there so had to suck it up so I didn't lose out on my over $400. Other guests beware of staying here.
展开
酒店回复: Carrie, thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. We're sorry to hear about the issues with cleanliness, maintenance, and construction. We understand how frustrating it must have been to encounter these problems, especially when it impacted your overall comfort. We're glad to hear that you found our staff friendly and that you enjoyed the view from your room. That said, we certainly understand your concerns about dining and will be reviewing our food service protocols to ensure everything meets the high standards our guests expect. Thank you again for your feedback, and we hope you will give us another chance to show you the true quality of our hotel in the future."
2.0分
其他
展开
False advertising.
The lobby was jam packed with some card show the hotel was under renovation so the amenities such as pool spa exercise room and check in desk were not available but was not mentioned at the time of booking the room. When I asked about it I was told we could use an alternate sister hotel if we checked with the front desk and they had availability. The hotel bar was make shift and the noise was not conducive to relaxing. Had we been told this up front we would have found other accommodations. The only thing that was true to the advertising was the price. Also by reading the reviews this has been going on for a long while so they had the time to tell us but chose not to. I will not stay there again.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent stay did not meet your expectations. We sincerely apologize for the inconvenience caused by our ongoing renovations and the lack of communication regarding the temporary closure of certain amenities. Your experience is not the level of service we strive to provide. Please know that we are actively working to improve both our guest communication and the overall guest experience as we complete these upgrades. We hope you will consider giving us another opportunity in the future to provide you with the comfortable, relaxing stay you expected.
工作人员非常友好热情。酒店正在翻修，所以没有泳池和健身中心。餐厅人手不足，等餐等了一个多小时。
他们从来没有打扫过房间，没有带干净的毛巾，没有带卫生纸，服务非常糟糕。
Was undergoing construction, parking was hard to get to, let alone fine being behind another business.
Only after booking 2 nights at $170+/night (including tax & fees) were we advised that the property was under renovation - the lobby, pool, and fitness facility were closed. There was plenty of parking, because only a very limited number of rooms were made available for guests, and there was a very limited staff. Had we known of these issues, we would never have booked. After renovations are complete, it has the potential to be a fine facility, but we'll never know. Next trip to Beaufort, we'll be staying elsewhere.
Everything went will except for one problem. The room had a strong mildew smell. It smelled like perhaps the carpet or something was left wet and did thoroughly dry.I mentioned it to the staff. I was told they’d take care of it. Came back later in the day and noticed it was still there. We were checking out the next morning so I just left it. I did mention at the front desk and they told me that whoever went in said they didn’t think it smelled. I said thank you and left.
I loved everything about the property, including the big windows and views of all the waterways! I can’t wait to see the hotel when the construction is done! We’ll definitely be back. One exception… We woke up to two nearly dead roaches in the bathroom. We tried to catch them, but they went under the beds. My husband did tell the front desk clerk
The room was very nice, spacious. The staff was pleasant & helpful with our request.
The bad, the lobby was being remodeled, no entry, needed to use a side entrance which was carpeted, made for rolling your luggage a little difficult. The distance to the
elevator was further. Hard for elderly & handicapped folks. Two elevators, only one was operating. Pool was close being re-modeled,computor was closed.not available.
Very disappointing , never advised that lobby under renovations and closed, pool and gym closed, only 1 elevator working from time to time. Requesting partial refund due to services not working and not advised,
Gross
The hotel was under construction which was not listed on the website. Spoke to a few other people in the area that said the hotel has been under construction for well over a year. Would not have stayed there if I had known. The room was also dirty when we stayed. The microwave had dried on crusty stuff inside from a previous guests stay. There was a dead cockroach by the air conditioner unit. The paint was chipping on the wall. The window shade chain was broken and coming out of the wall. The pull out couch had dirty sheets still on it from a last guests stay. The bathroom tub doesn't drain properly so when you shower you're standing in ankle deep water the whole time. The soap dispenser isn't fully secured and comes right out of the wall so the soap could be tampered with. The staff were friendly at least. Would not stay here again because of lack of cleanliness and construction. They have a restaurant in the hotel but didn't feel comfortable eating there. If the room was dirty, what does their kitchen look like. The view from our room was very pretty at least. The cubbies by the window at the end of the hall way have trash in there. Also spoke with a few other guests that were staying there that also said they were unhappy with their stay. Would have liked to switch to a different hotel but my room was not refundable when I got there so had to suck it up so I didn't lose out on my over $400. Other guests beware of staying here.
False advertising.
The lobby was jam packed with some card show the hotel was under renovation so the amenities such as pool spa exercise room and check in desk were not available but was not mentioned at the time of booking the room. When I asked about it I was told we could use an alternate sister hotel if we checked with the front desk and they had availability. The hotel bar was make shift and the noise was not conducive to relaxing. Had we been told this up front we would have found other accommodations. The only thing that was true to the advertising was the price. Also by reading the reviews this has been going on for a long while so they had the time to tell us but chose not to. I will not stay there again.