酒店回复: Dear Valued Guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
3.0分
其他
原文
翻译提供方：Google
电梯需要打扫。他们不更换毛巾，也不打扫房间。
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, particularly regarding the cleanliness of the elevators, towels, and rooms. This is not reflective of our usual standards, and we will address these issues immediately with our team. We truly appreciate your comments, as they help us improve, and we hope to have the opportunity to provide you with a much better stay in the future.
2.0分
其他
原文
翻译提供方：Google
他们从来没有打扫过房间，没有带干净的毛巾，没有带卫生纸，服务非常糟糕。
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酒店回复: We are very sorry to hear about the issues you experienced during your stay. This is far below the standard of service we strive to provide, and we sincerely apologize for the inconvenience of missing housekeeping, towels, and amenities. Your feedback is extremely important, and we will address these concerns with our team to ensure this does not happen in the future. We would appreciate the opportunity to discuss your experience further, please contact us so we can make things right.
4.0分
其他
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Room was very clean and staff was exceptionally kind and respectful. One staff member saw me a little emotional walking in from my car due to a personal situation I was dealing with, and gave some kind words of encouragement to brighten my day.
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酒店回复: Thank you for sharing your experience and for the kind words about our team. We’re so glad to hear your room was very clean and that our staff showed kindness and respect during your stay. It means a lot to us that one of our team members was able to offer you some encouragement during a difficult moment, that’s exactly the kind of care we strive to provide. We appreciate your 8 out of 10 rating and are always looking for ways to make your next stay even better. Please don’t hesitate to let us know how we can make your future visits exceptional. Wishing you all the best, and we hope to welcome you back soon.
4.0分
家庭亲子
Staff were nice and attentive. Rooms were big. Breakfast was great. I did see a roach though
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酒店回复: Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our attentive staff, spacious rooms, and great breakfast. However, we’re very concerned to learn about the roach you encountered, and we sincerely apologize. This is not reflective of our standards. Please know that our pest control team has been notified immediately so we can address this issue promptly. If you’re willing, we’d appreciate the opportunity to speak with you directly to ensure your next stay is comfortable and worry free. Thank you again for bringing this to our attention, and we hope to welcome you back for a much improved experience.
5.0分
其他
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The staff was beyond excellent.. Charles, laShonda, Tiffany, Katie, & Debbie young lady from breakfast and another young man who's name I can't recall, but they all were so beyond just doing their job. I enjoyed staying Everything was Wonderful..I definitely will come back it really has a feeling of home. Thanks again All of you are a blessing
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酒店回复: Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Charles, Katie, Lashonda, Tiffany and Debbie that they made an impact during your stay. We hope to welcome you back to the hotel soon!
5.0分
家庭亲子
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Staff was very informative they recommended places to go for dinner that we went to and they were good. The hotel was doing renovation when we were they so did not get to use the pool. The room itself was clean and the hotel was quite.
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酒店回复: Thank you for sharing your feedback! We’re so glad to hear that our staff made a great impression and that their dinner recommendations worked out well for you. It’s also wonderful to know you enjoyed your clean room and the quiet atmosphere. We appreciate your understanding while we complete our renovations, we’re excited for the improvements and hope you’ll visit us again soon to enjoy the updated amenities, including the pool.
4.0分
其他
Great place. The upgrades shine.
But - beds were overly firm and one of the two had a horrible squeak.
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酒店回复: We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been shared with our entire team as we continue to strive for improvement in all areas. We do hope you give us another chance as we will definitely improve our services.
2.0分
商务出差
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Hair Dryer and Fridge barely or did not work. Exercise RM and pool under construction. Stayed 3.daya no housekeeping. Set on porch multiple times. No one ever even checked if I wanted a drink or food. Way over priced for product received.
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酒店回复: My apologies for the lack of service. I will address this immediately. Thanks for letting me know.
工作人员非常友好热情。酒店正在翻修，所以没有泳池和健身中心。餐厅人手不足，等餐等了一个多小时。
我们非常喜欢这里，地理位置优越，交通便利。感谢您的热情款待。下次再见！
电梯需要打扫。他们不更换毛巾，也不打扫房间。
他们从来没有打扫过房间，没有带干净的毛巾，没有带卫生纸，服务非常糟糕。
Room was very clean and staff was exceptionally kind and respectful. One staff member saw me a little emotional walking in from my car due to a personal situation I was dealing with, and gave some kind words of encouragement to brighten my day.
Staff were nice and attentive. Rooms were big. Breakfast was great. I did see a roach though
The staff was beyond excellent.. Charles, laShonda, Tiffany, Katie, & Debbie young lady from breakfast and another young man who's name I can't recall, but they all were so beyond just doing their job. I enjoyed staying Everything was Wonderful..I definitely will come back it really has a feeling of home. Thanks again All of you are a blessing
Staff was very informative they recommended places to go for dinner that we went to and they were good. The hotel was doing renovation when we were they so did not get to use the pool. The room itself was clean and the hotel was quite.
Great place. The upgrades shine.
But - beds were overly firm and one of the two had a horrible squeak.
Hair Dryer and Fridge barely or did not work. Exercise RM and pool under construction. Stayed 3.daya no housekeeping. Set on porch multiple times. No one ever even checked if I wanted a drink or food. Way over priced for product received.