酒店回复: We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso, General Manager.
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your experience did not meet expectations, particularly with regard to the room condition, ventilation, and towel quality. Please accept our apologies for the inconvenience caused.We have shared your comments with our housekeeping and engineering teams to ensure immediate follow-up on the issues you mentioned. Regarding the bottled water, Novotel Balikpapan is committed to supporting the Accor Planet 21 sustainability program, which aims to reduce single-use plastic by providing water dispensers in the corridor for guest use. We understand this change may require adjustment, and we appreciate your understanding and feedback on this initiative.We are grateful for your kind words about our service team, and your recognition will be shared with them. We hope to have another opportunity to welcome you back and provide an improved experience.Warm regards,Anom PurboyantoGeneral Manager
酒店回复: Dear Geyinbaituocian,Thank you for taking the time to share your feedback.We sincerely apologize that your recent experience did not meet your expectations, especially regarding cleanliness and the overall condition of the hotel. Your comments are very important to us, and we are taking immediate steps to improve in these areas.Regarding your concern about bottled water — as part of our sustainability commitment, we have phased out single-use plastic bottles in favor of refillable water stations available on each floor. We understand this may be an adjustment, and we appreciate your understanding as we work toward more environmentally responsible practices.尊敬的 Geyinbaituocian，感谢您抽出宝贵时间反馈您的入住体验。对于您在清洁卫生及酒店设施方面的不满，我们深表歉意。您提出的意见对我们非常重要，我们已采取措施进行改进。关于您提到的矿泉水问题，作为酒店可持续发展计划的一部分，我们已逐步停止提供一次性塑料瓶装水，改为在每层楼设有饮用水加水站，方便宾客自行取用。这是我们为减少塑料使用、保护环境所做出的努力，感谢您的理解与支持。我们诚挚期待未来能再次为您提供更加舒适且可持续的入住体验。此致敬礼Anom Purboyanto总经理
房间很干净，服务态度很好，环境不错。
服务不错，但唯一的亮点也就只有服务了，房间设施太差太老旧，洗完拿来房间的新毛巾又破，上面还有污渍，也是硬着头皮擦身子了，酒店通风都有问题，同一层装修，房间里都是装修味道被迫换房，另外房间不提供瓶装水，是在走廊里用饮水机，这种也好意思叫豪华酒店，借着环保之名行**之实。酒店大堂比较大，但有啥用呢，看在工作人员态度份上，给个三星吧。
不错，但算不上卓越。
酒店地理位置优越，位于巴厘巴板市中心，无论是商务出行还是休闲旅游都非常方便。基本设施齐全，房间干净舒适。总的来说，是一次愉快的住宿体验，值得推荐！
太棒了
非常棒的入住体验！酒店员工竭尽全力满足您的需求，确保您住得舒适。
酒店老旧，不干净，五星级酒店还要自己去打水，没有支装的矿泉水。
酒店家具略显陈旧，房间也有些异味，除此之外都还好。
巴厘巴板市中心很棒的酒店，非常适合家庭入住。
酒店地理位置绝佳，就在市中心。晚上外面有很多小吃摊，非常适合随便吃点什么。不过房间确实该重新装修一下了。