Room and lobby area was clean, the hot breakfast was delicious. No crime issues within the surrounding area and easy on/off access to the highway. Staff was friendly on night shift, as well as morning. Overall zero complaints!
展开
酒店回复: Thank you for your nice review. We hope you visit us again when you are in the area!
3.0分
商务出差
展开
An emphasis on friendly customer service would be beneficial. We arrived between 9 - 10 pm.. there was no one at the front desk. The employee who was sweeping the floor went to the back and after a minute, a young woman came out to check us in. After we completed check in, I told her we were IHG members, and she asked for our membership number..we didn't know it...(the night prior, we stayed at a Holiday Inn Express IHG in Missouri and the desk attendant looked up our membership number using our cell # and email)..we told her we didn't know it but could give her our cell# and email but she said she couldn't look it up that way. (When we checked out, I had located our membership number and asked the AM lobby attendant, who was very friendly, if she could apply our stay to our IHG acct and she did). The breakfast buffet attendant also lacked customer service...she did not greet us or smile and when my husband picked up a biscuit with his fingers, she loudly told him to "use the tongs", which were not at the station, so she pointed to a pair at the bacon platter. I will say the buffet and breakfast area were well maintained and clean.
展开
酒店回复: Thank you for sharing this feedback — I'm very sorry we fell short during your stay.I apologize for the unattended front desk when you arrived and for the check-in experience you described. That should never happen. Our team should be able to assist IHG members by locating accounts with a phone number or email when the guest doesn’t have their membership number handy; I’m glad the morning attendant was able to apply the stay to your account, but you should have received that help at check-in.I also apologize for the breakfast attendant’s tone and lack of greeting. Our staff should welcome guests and handle requests politely; pointing out missing tongs could have been done more courteously.Thank you for noting that the breakfast area and buffet were clean and well maintained. I’ve shared your comments with our front desk and breakfast teams so we can address staffing, training, and guest service standards immediately. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide the friendly, attentive service you expect and deserve.PromptAsk Box AI to improve text
4.0分
其他
The staff was very friendly and the room was clean. Excellent shower with hot water and plenty of pressure. Plenty of food choices nearby.
展开
酒店回复: Thank you for the nice review. We are happy to hear that you enjoyed our clean rooms and friendly staff!
5.0分
其他
Our room was clean, staff was pleasant and the complimentary breakfast was delicious.
酒店回复: Thank you for the nice review!
5.0分
其他
This place overall is a 1000% super amazing, staff, clean, communication, would definitely recommend and will come back. Thank you so much!
3.0分
其他
展开
Devil's Lettuce
Greeted by a duo of older, very unfriendly women. Proceeded to my 3rd floor room and was knocked over by the smell of mary jane emanating from one or more rooms. It hadn’t wafted into mine yet, so I tried to let it go. Lightbulbs missing from lamps, most TV channels on Dish did not work, and oh goody- by bedtime, now the mary jane smell was all in my room.
5.0分
其他
The staff was nice and professional. The property was clean and well maintained. I highly recommend this hotel!
展开
酒店回复: Thank you for the nice review! We hope you visit us again real soon!
5.0分
其他
展开
Nice stay.
Check in was quick and easy. Friendly staff. My room was very clean. They had healthy choices for breakfast (turkey and egg whites). All in all it was a very nice stay.
展开
酒店回复: We appreciate the nice comments concerning our staff and our healthy breakfast choices. We hope you visit us again when you are in our area!
泳池关闭
至少关闭一个月了
真应该在花200美元住一家没有泳池的酒店之前看看评论。
孩子非常失望。
请在你们的网站上注明泳池关闭，而不是虚假宣传有泳池。
我再也不会去假日酒店了。
还不如去汽车旅馆8号。
游泳池坏了，而且显然已经关闭了，尽管房产内或网上没有任何告示说明这一点。
Room and lobby area was clean, the hot breakfast was delicious. No crime issues within the surrounding area and easy on/off access to the highway. Staff was friendly on night shift, as well as morning. Overall zero complaints!
An emphasis on friendly customer service would be beneficial. We arrived between 9 - 10 pm.. there was no one at the front desk. The employee who was sweeping the floor went to the back and after a minute, a young woman came out to check us in. After we completed check in, I told her we were IHG members, and she asked for our membership number..we didn't know it...(the night prior, we stayed at a Holiday Inn Express IHG in Missouri and the desk attendant looked up our membership number using our cell # and email)..we told her we didn't know it but could give her our cell# and email but she said she couldn't look it up that way. (When we checked out, I had located our membership number and asked the AM lobby attendant, who was very friendly, if she could apply our stay to our IHG acct and she did). The breakfast buffet attendant also lacked customer service...she did not greet us or smile and when my husband picked up a biscuit with his fingers, she loudly told him to "use the tongs", which were not at the station, so she pointed to a pair at the bacon platter. I will say the buffet and breakfast area were well maintained and clean.
The staff was very friendly and the room was clean. Excellent shower with hot water and plenty of pressure. Plenty of food choices nearby.
Our room was clean, staff was pleasant and the complimentary breakfast was delicious.
This place overall is a 1000% super amazing, staff, clean, communication, would definitely recommend and will come back. Thank you so much!
Devil's Lettuce
Greeted by a duo of older, very unfriendly women. Proceeded to my 3rd floor room and was knocked over by the smell of mary jane emanating from one or more rooms. It hadn’t wafted into mine yet, so I tried to let it go. Lightbulbs missing from lamps, most TV channels on Dish did not work, and oh goody- by bedtime, now the mary jane smell was all in my room.
The staff was nice and professional. The property was clean and well maintained. I highly recommend this hotel!
Nice stay.
Check in was quick and easy. Friendly staff. My room was very clean. They had healthy choices for breakfast (turkey and egg whites). All in all it was a very nice stay.