We walked into the hotel tired, hungry and pretty frazzled by a truck driver on the interstate who tried to run us off the road. But your staff were so kind, helpful and welcoming that we felt better immediately. Our check in was smooth and simple. They pointed us to a nearby restaurant with great food and our room was clean, quiet and comfortable.
5.0分
家庭亲子
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From the second you park and see the view to the smiling face at the front desk and the new clean rooms and can’t forget free coffee all day long.. Everything was amazing sadly we were excited to go for the hot tub but it was drained and not available for use during our stay.
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酒店回复: Thank you so much for taking the time to tell us about your experience at Holiday Inn Express Wilkes Barre East.Please know that your feedback is extremely valuable to us! We use feedback, such as yours, to continuously make changes to our brand to improve each guest experience! Please know that our dedicated maintenance team is working on the spa and we hope to have the issue resolved very soon. We at the Holiday Inn Express Wilkes Barre East, hope that you will give us the opportunity to serve you again in the future!Again, thank you so much for choosing Holiday Inn Express Wilkes Barre East.
3.0分
家庭亲子
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This room looked like they divided an actual hotel room in half and stuffed an armoire in it. The room was clean but crowded. We had to ask the staff for towels twice and they were not rude- but not friendly. They seemed annoyed to be bothered. The breakfast selection was great, but each day we had to ask for the coffee machine to be serviced. This hotel is fine, but not a great choice for traveling with small children. Probably will choose a different hotel next time.
3.0分
其他
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The clerk wasnt at his post. Then later, he have been very rude over tge fact that he firgot to ask something basic on my registration and kept arguing with me. Very uncomfortable situation
5.0分
其他
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The room was clean and comfortable. The staff is very nice. The only downfall is the toilets don’t have much pressure but that’s in this area. So you do need to flush them a few times.
5.0分
其他
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Everything was clean and well kept. I felt very comfortable staying and slept well. Breakfast was great with many things to choose from. Friendly staff..they were helpful an patient
4.0分
家庭亲子
While the rooms are a bit small, and the bathroom more so, the property is quiet, convenient, has an excellent check-in staff and a very good buffet breakfast.
3.0分
家庭亲子
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Nothing special to write home about by anymeans. Hot tub was not working. Pool was dirty. Once you get on the other floors of the hotel. Theres no air flow or ac in the hallways and once you go to your room for the first time. The ac is off so its hot and muggy until it fianlly cools off.
非常好的app
酒店设施维护良好。
房间大小合适，而且非常干净。
Great Hotel with great staff
We walked into the hotel tired, hungry and pretty frazzled by a truck driver on the interstate who tried to run us off the road. But your staff were so kind, helpful and welcoming that we felt better immediately. Our check in was smooth and simple. They pointed us to a nearby restaurant with great food and our room was clean, quiet and comfortable.
From the second you park and see the view to the smiling face at the front desk and the new clean rooms and can’t forget free coffee all day long.. Everything was amazing sadly we were excited to go for the hot tub but it was drained and not available for use during our stay.
This room looked like they divided an actual hotel room in half and stuffed an armoire in it. The room was clean but crowded. We had to ask the staff for towels twice and they were not rude- but not friendly. They seemed annoyed to be bothered. The breakfast selection was great, but each day we had to ask for the coffee machine to be serviced. This hotel is fine, but not a great choice for traveling with small children. Probably will choose a different hotel next time.
The clerk wasnt at his post. Then later, he have been very rude over tge fact that he firgot to ask something basic on my registration and kept arguing with me. Very uncomfortable situation
The room was clean and comfortable. The staff is very nice. The only downfall is the toilets don’t have much pressure but that’s in this area. So you do need to flush them a few times.
Everything was clean and well kept. I felt very comfortable staying and slept well. Breakfast was great with many things to choose from. Friendly staff..they were helpful an patient
While the rooms are a bit small, and the bathroom more so, the property is quiet, convenient, has an excellent check-in staff and a very good buffet breakfast.
Nothing special to write home about by anymeans. Hot tub was not working. Pool was dirty. Once you get on the other floors of the hotel. Theres no air flow or ac in the hallways and once you go to your room for the first time. The ac is off so its hot and muggy until it fianlly cools off.