酒店回复: Thank you so much for your excellent review of the Rockford Courtyard! We're so glad you got to enjoy our patio doors and that our team made a last impression. We hope to serve you again, soon!
酒店回复: George, it's great to hear that you found the Courtyard Rockford to be a notably clean and impressive establishment. We regret any inconvenience caused by the temporary restroom issue you faced. Your understanding and patience in relocating to a different room is appreciated. It's heartening to know our team members demonstrated effective customer service, going above and beyond with compensatory drinks and snacks. Your feedback is important for us to constantly enhance our guest experience. We hope you'll visit us again soon.
酒店回复: Scott, it's great to hear that your room at Courtyard Rockford met your expectations in terms of cleanliness and comfort. We're also thrilled that our team was able to accommodate your request for a first-floor king suite. We value your feedback and look forward to welcoming you again.
1.0分
情侣出游
原文
翻译提供方：Google
没有提前告诉我们要支付早餐费，所以早上 8 点没能吃到早餐。
酒店房间很乱，床单上还有污渍。
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酒店回复: Jenna, we regret hearing about your less than satisfactory stay. We understand there was a miscommunication concerning the breakfast policy and you experienced concerns about the room's cleanliness. We aim to provide a clean environment and clear communication about our offerings, so we appreciate your feedback. We are working diligently to address these matters to improve our guests' experiences.
5.0分
朋友出游
原文
翻译提供方：Google
该酒店非常靠近各种餐厅和酒吧。
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酒店回复: Erika, it's fantastic to see that you enjoyed the convenient location of Courtyard Rockford. We cherish being a quick hop away from fantastic eateries and entertainment spots. If you find yourself in Rockford again, we hope to be your chosen destination once more.
5.0分
情侣出游
原文
翻译提供方：Google
非常好
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酒店回复: Kristian, es fantástico saber que tuvo una experiencia tan positiva en Courtyard Rockford. Agradecemos sus comentarios. Esperamos darle la bienvenida nuevamente en el futuro.
4.0分
其他
I always like how comfortable the beds are, and the shower.... parking can be a issue on the weekends.
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酒店回复: Thank you for taking the time to leave your valued feedback and for choosing to stay with us. We appreciate your comments about how comfortable our beds are as well as a good shower to start or finish your day - both very important!We hope to have the opportunity to serve you again, next time.
3.0分
家庭亲子
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The room was clean and the service cordial and competent. We got back late and found compare g open. Ran out of hot water and no pressure and kept slipping to the center of the bed. I would not stay here again.
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酒店回复: Thank you for taking the time to share your experience with us. While we’re glad to hear you found the room clean and our service team cordial and competent, we sincerely apologize for the challenges you encountered with the bed and water during your stay. This is certainly not the level of comfort we want for our guests. Please know that we are addressing these concerns as part of our ongoing renovation efforts to improve both our rooms and facilities. We truly appreciate your feedback, as it helps us make the improvements needed, and we hope you might reconsider staying with us in the future once the updates are complete.
4.0分
情侣出游
Everything was good accept for the price we paid, they need a free breakfast like all the other hotels. We won’t be staying here again for that reason.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed your stay overall, but we understand your concerns regarding the value and breakfast options. While our brand does not currently offer complimentary breakfast, we do strive to provide a variety of fresh and convenient options for purchase. Your comments are very important to us, and we’ll be sure to share them with our leadership team as we continuously look for ways to improve. We truly appreciate you choosing to stay with us and hope you might consider us again in the future.
我们住得很愉快，虽然万豪这个品牌确实需要一些翻新，或者需要一个优秀的维护团队和员工，他们知道如何对一些重要的区域进行良好的维护。一些大堂沙发套破损/损坏，包括卧室天花板，一扇过时的浴室门从未被翻修过/重新粉刷过，蜘蛛网状/生锈的洒水器，以及盖子破损的空调机组。这些都很容易修复。谢谢。
很棒的住宿体验
前台服务人员非常友好，办理入住时也很热情，非常感谢，酒店很安静，也很干净。酒店有推拉门通往一个小休息区，我们可以在外面休息。
很棒的酒店，非常干净。唯一的问题是厕所不能正常工作，几个小时内没人来修，所以我们不得不换到另一个房间。不过前台很热情，为我们带来的不便提供了饮料和小吃。
我的房间很干净，正如我所期望的那样，床也非常舒适。我还升级到了特大号床套房，满足了我一楼房间的要求。
没有提前告诉我们要支付早餐费，所以早上 8 点没能吃到早餐。
酒店房间很乱，床单上还有污渍。
该酒店非常靠近各种餐厅和酒吧。
非常好
I always like how comfortable the beds are, and the shower.... parking can be a issue on the weekends.
The room was clean and the service cordial and competent. We got back late and found compare g open. Ran out of hot water and no pressure and kept slipping to the center of the bed. I would not stay here again.
Everything was good accept for the price we paid, they need a free breakfast like all the other hotels. We won’t be staying here again for that reason.