酒店回复: Gracias por elegir Hampton Inn St. Louis/Columbia para su alojamiento de viaje. Nos complace que haya disfrutado de su estancia con nosotros. Contamos con un equipo increíble que se esfuerza por garantizar que nuestros huéspedes reciban un servicio excepcional. Se agradecen sus amables palabras.
5.0分
其他
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Check in went smooth the lady that checked us in was very nice and helpful. Room was clean, bed was comfortable, and breakfast was good. I let the front desk know there was some water on the floor and she went and cleaned it up right away. I would stay here again.
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酒店回复: Dear Guest,Thank you for sharing your experience! We’re delighted to hear that check-in was smooth and that our staff was helpful. It’s great to know you found the room clean, the bed comfortable, and the breakfast enjoyable. We appreciate your feedback and look forward to welcoming you back on your next stay.Sincerely, Sininta London General Manager.
2.0分
情侣出游
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Main objection was humidity in our room. Everything in the room was uncomfortably damp, including our clothes and the sheets, etc., on the bed. The hallway and other areas of the property we visited were not like that. It was so damp that it was difficult to sleep.
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酒店回复: Dear Guest,We appreciate you taking the time to share your experience. We’re glad other areas of the property met your expectations, but we sincerely apologize for the humidity in your room and the discomfort it caused. Your feedback is important, and we will address this issue to ensure a more comfortable stay for future guests.Sincerely, Sininta London General Manager.
4.0分
其他
Reserved king size bed got 2 queens. Bathroom had trip taped to the wall. Barn door on the bathroom is horrible.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback regarding the bed arrangement and bathroom features, as these details are important to guest comfort. Your observations about the bathroom setup provide valuable insight as we continually evaluate ways to enhance our accommodations. Our team remains committed to delivering a welcoming and comfortable environment, and we hope to have the opportunity to provide you with an even better stay in the future.Sincerely, Sininta London General Manager.
2.0分
其他
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No swimming pool andno elevator for $250/night? Outrageous. When booking the property knew the pool was out of service but didnt disclose. This property is generally quite run down as well.
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酒店回复: Dear Guest,Thank you for sharing your perspective about your stay. Understanding guest expectations regarding amenities and property condition helps us continually evaluate how to enhance the overall experience. Your comments provide valuable insight as we work to maintain and improve our facilities to better serve our guests. We appreciate your feedback and hope to create a more comfortable and satisfying visit for you in the future.Sincerely, Sininta London General Manager.
3.0分
其他
When we checked in we we informed that the elevators were down and the pool was down also
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酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your understanding regarding the temporary unavailability of the elevators and pool during your stay. Keeping guests informed is important to us, and your feedback highlights the value of clear communication. Our team is continually focused on improving our facilities and guest services to ensure a comfortable and enjoyable visit. We look forward to welcoming you back under even better conditions in the future.Sincerely, Sininta London General Manager.
4.0分
其他
Breakfast was good. Elevator was inop at check in due to power outage
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酒店回复: Dear jerry,Thank you for sharing your feedback. It is wonderful to hear that you enjoyed the breakfast, as providing a satisfying start to the day is an important part of the guest experience. At the same time, your note regarding the elevator being inoperative at check-in due to a power outage highlights a challenge that affected convenience and accessibility. Feedback like yours helps us consider ways to maintain a seamless experience for all guests, even during unexpected situations.Sincerely, Sininta London General Manager.
3.0分
家庭亲子
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The facility was fully booked and there were people still in the hallways talking and being rowdy after trying to be patient and hoping staff would address the problem I had to call the front desk at 1am for someone to address the issue. There definitely should be a curfew to prevent this from hauling
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酒店回复: Dear Guest,Thank you for sharing your experience regarding the late-night noise. Maintaining a peaceful and restful environment for all guests is important to us, and your feedback sheds light on opportunities to enhance our policies and guest communication. We appreciate your patience and the effort you took to reach out during your stay. Insights like yours help us create a more comfortable atmosphere, and we look forward to continuing to improve the guest experience for everyone.Sincerely, Sininta London General Manager.
3.0分
其他
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Not what we expected
We weren’t happy about several things with our stay. No vent fans In the bathrooms so fogged over mirrors. our rooms were supposed to have pull out couches , there was no couches in either rooms. No room service while we were out & heard a housekeeper being rude to a guest when asked a question.
We are big Hampton stayers while traveling & this was not like we expected…
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酒店回复: Dear Guest,Thank you for providing detailed feedback about your stay. Guest comfort and service quality are fundamental to us, and your observations regarding bathroom ventilation, room features, and staff interactions offer valuable insights. We continuously strive to align our offerings with guest expectations and brand standards. Your perspective helps guide our efforts to enhance both accommodations and service. We appreciate your input and the opportunity to refine the experience for future guests.Sincerely, Sininta London General Manager.
5.0分
其他
Staff was very friendly and helpful. Breakfast was good.
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酒店回复: Dear Chris,Thank you for your 10/10 rating! We’re delighted to hear that our staff made a great impression and that you enjoyed breakfast. We’ll be sure to share your kind words with the team – they’ll love hearing them. We look forward to welcoming you back!Sincerely, Sininta London General Manager
非常好的酒店
酒店很好，很新，还算干净，就是房间有股怪味。其他方面都很好，早餐也很好。
Check in went smooth the lady that checked us in was very nice and helpful. Room was clean, bed was comfortable, and breakfast was good. I let the front desk know there was some water on the floor and she went and cleaned it up right away. I would stay here again.
Main objection was humidity in our room. Everything in the room was uncomfortably damp, including our clothes and the sheets, etc., on the bed. The hallway and other areas of the property we visited were not like that. It was so damp that it was difficult to sleep.
Reserved king size bed got 2 queens. Bathroom had trip taped to the wall. Barn door on the bathroom is horrible.
No swimming pool andno elevator for $250/night? Outrageous. When booking the property knew the pool was out of service but didnt disclose. This property is generally quite run down as well.
When we checked in we we informed that the elevators were down and the pool was down also
Breakfast was good. Elevator was inop at check in due to power outage
The facility was fully booked and there were people still in the hallways talking and being rowdy after trying to be patient and hoping staff would address the problem I had to call the front desk at 1am for someone to address the issue. There definitely should be a curfew to prevent this from hauling
Not what we expected
We weren’t happy about several things with our stay. No vent fans In the bathrooms so fogged over mirrors. our rooms were supposed to have pull out couches , there was no couches in either rooms. No room service while we were out & heard a housekeeper being rude to a guest when asked a question.
We are big Hampton stayers while traveling & this was not like we expected…
Staff was very friendly and helpful. Breakfast was good.