酒店回复: Gracias por elegir Hampton Inn St. Louis/Columbia para su alojamiento de viaje. Nos complace que haya disfrutado de su estancia con nosotros. Contamos con un equipo increíble que se esfuerza por garantizar que nuestros huéspedes reciban un servicio excepcional. Se agradecen sus amables palabras.
4.0分
其他
Some rooms smelled damp like a basement in an old house. We had to switch one of our rooms and while it was better, it is obviously a problem at this location
展开
酒店回复: Dear Guest,Thank you for sharing your observations regarding the room conditions during your stay. Maintaining a fresh and inviting atmosphere in every guest room is a priority, and your feedback highlights areas where ongoing attention is valuable. We appreciate your flexibility in adjusting accommodations and your insight helps guide our efforts to enhance the overall guest experience. Your input is instrumental in supporting our commitment to delivering comfort and quality throughout the hotel.Sincerely, Sininta London General Manager.
5.0分
其他
Staff was extremely helpful and breakfast was very good. Room was excellent, clean and spacious!!
展开
酒店回复: Dear Guest,We appreciate your kind words about our helpful staff and the quality of our breakfast offerings. It is wonderful to hear that your room met your expectations in terms of cleanliness and spaciousness. We look forward to welcoming you again for another enjoyable stay filled with excellent service and amenities.Sincerely, Sininta London General Manager.
5.0分
其他
展开
Check in went smooth the lady that checked us in was very nice and helpful. Room was clean, bed was comfortable, and breakfast was good. I let the front desk know there was some water on the floor and she went and cleaned it up right away. I would stay here again.
展开
酒店回复: Dear Guest,Thank you for sharing your experience! We’re delighted to hear that check-in was smooth and that our staff was helpful. It’s great to know you found the room clean, the bed comfortable, and the breakfast enjoyable. We appreciate your feedback and look forward to welcoming you back on your next stay.Sincerely, Sininta London General Manager.
2.0分
情侣出游
展开
Main objection was humidity in our room. Everything in the room was uncomfortably damp, including our clothes and the sheets, etc., on the bed. The hallway and other areas of the property we visited were not like that. It was so damp that it was difficult to sleep.
展开
酒店回复: Dear Guest,We appreciate you taking the time to share your experience. We’re glad other areas of the property met your expectations, but we sincerely apologize for the humidity in your room and the discomfort it caused. Your feedback is important, and we will address this issue to ensure a more comfortable stay for future guests.Sincerely, Sininta London General Manager.
4.0分
其他
Reserved king size bed got 2 queens. Bathroom had trip taped to the wall. Barn door on the bathroom is horrible.
展开
酒店回复: Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback regarding the bed arrangement and bathroom features, as these details are important to guest comfort. Your observations about the bathroom setup provide valuable insight as we continually evaluate ways to enhance our accommodations. Our team remains committed to delivering a welcoming and comfortable environment, and we hope to have the opportunity to provide you with an even better stay in the future.Sincerely, Sininta London General Manager.
2.0分
其他
展开
No swimming pool andno elevator for $250/night? Outrageous. When booking the property knew the pool was out of service but didnt disclose. This property is generally quite run down as well.
展开
酒店回复: Dear Guest,Thank you for sharing your perspective about your stay. Understanding guest expectations regarding amenities and property condition helps us continually evaluate how to enhance the overall experience. Your comments provide valuable insight as we work to maintain and improve our facilities to better serve our guests. We appreciate your feedback and hope to create a more comfortable and satisfying visit for you in the future.Sincerely, Sininta London General Manager.
3.0分
其他
When we checked in we we informed that the elevators were down and the pool was down also
展开
酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your understanding regarding the temporary unavailability of the elevators and pool during your stay. Keeping guests informed is important to us, and your feedback highlights the value of clear communication. Our team is continually focused on improving our facilities and guest services to ensure a comfortable and enjoyable visit. We look forward to welcoming you back under even better conditions in the future.Sincerely, Sininta London General Manager.
4.0分
其他
Breakfast was good. Elevator was inop at check in due to power outage
展开
酒店回复: Dear jerry,Thank you for sharing your feedback. It is wonderful to hear that you enjoyed the breakfast, as providing a satisfying start to the day is an important part of the guest experience. At the same time, your note regarding the elevator being inoperative at check-in due to a power outage highlights a challenge that affected convenience and accessibility. Feedback like yours helps us consider ways to maintain a seamless experience for all guests, even during unexpected situations.Sincerely, Sininta London General Manager.
3.0分
家庭亲子
展开
The facility was fully booked and there were people still in the hallways talking and being rowdy after trying to be patient and hoping staff would address the problem I had to call the front desk at 1am for someone to address the issue. There definitely should be a curfew to prevent this from hauling
展开
酒店回复: Dear Guest,Thank you for sharing your experience regarding the late-night noise. Maintaining a peaceful and restful environment for all guests is important to us, and your feedback sheds light on opportunities to enhance our policies and guest communication. We appreciate your patience and the effort you took to reach out during your stay. Insights like yours help us create a more comfortable atmosphere, and we look forward to continuing to improve the guest experience for everyone.Sincerely, Sininta London General Manager.
非常好的酒店
酒店很好，很新，还算干净，就是房间有股怪味。其他方面都很好，早餐也很好。
Some rooms smelled damp like a basement in an old house. We had to switch one of our rooms and while it was better, it is obviously a problem at this location
Staff was extremely helpful and breakfast was very good. Room was excellent, clean and spacious!!
Check in went smooth the lady that checked us in was very nice and helpful. Room was clean, bed was comfortable, and breakfast was good. I let the front desk know there was some water on the floor and she went and cleaned it up right away. I would stay here again.
Main objection was humidity in our room. Everything in the room was uncomfortably damp, including our clothes and the sheets, etc., on the bed. The hallway and other areas of the property we visited were not like that. It was so damp that it was difficult to sleep.
Reserved king size bed got 2 queens. Bathroom had trip taped to the wall. Barn door on the bathroom is horrible.
No swimming pool andno elevator for $250/night? Outrageous. When booking the property knew the pool was out of service but didnt disclose. This property is generally quite run down as well.
When we checked in we we informed that the elevators were down and the pool was down also
Breakfast was good. Elevator was inop at check in due to power outage
The facility was fully booked and there were people still in the hallways talking and being rowdy after trying to be patient and hoping staff would address the problem I had to call the front desk at 1am for someone to address the issue. There definitely should be a curfew to prevent this from hauling