The hotel in general was very nice with large sized room and good breakfast. Unfortunately there were a couple families there with out of control little kids under 5, unsupervised, screaming and running up and down the hallways throwing things at our doors- this went on for a couple hours and after 10pm. I reported it to the front desk thinking they would address it, but it contined on. This situation was one of the worst experiences in a hotel, where it was uncomfotable in our room and down in the breakfast area with kids running wild. I would not stay in a hotel like this again if front desk are not willing to address disturbances that impact over half of your hotel guests.
5.0分
家庭亲子
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Easy access from the highway…rooms slept 6 people…plenty of room to sit and visit…staff was very accommodating! Will definitely be returning in the near future
5.0分
其他
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Good value and great employees
Helpfull friendly staff. Mini kitchen and bathroom were very clean. Well lighted outside parking lot and pond in back with benches and grill area.
5.0分
情侣出游
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We were only here for one night, but our stay was great. We slept well, and we appreciated the 24-hour hot tub because we got in later in the evening. Every staff member we encountered was cheerful, friendly, and helpful. This will be our go-to hotel whenever we are in the Des Moines area!
5.0分
其他
Very nice facility. I was there 10 nights....a great choice. A manager sure helped me...thanks. A great breakfast.
2.0分
其他
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I didn't like that the room I was initially put in was incorrect, ******* blamed hotel and hotel blamed *******, and was told by hotel that there was nothing they could do because 3rd party made the reservation. I was unable to get in contact with the hotel manager during my entire stay. On the second day of my stay I had to contact IGH directly. IGH helped get the room corrected to a room with the jetted tub but the jetted tub was not functional due to an electrical issue. The hot tub in the pool area was not functioning properly either and was colder than the pool. There was trash on the second floor hallway the first night and rather than disposing of it I found it moved to the bottom of the staircase where it still was just left out and not disposed of. I went to get a snack from the hotel pantry at one point and all of the block and barrel chips they had were past their sell by date. The staff there had tried to be accommodating as they could, but it was moot because of the complete absence of the hotel manager.
5.0分
其他
Friendly helpful staff. Great breakfast. Safe local and nice outside area.
5.0分
家庭亲子
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Picture of room I reserved and paid for was not room they had for me. Was told “booked with third party so technically third party was supposed to change the room”. Manager did change the room. Lengthy check in. Room was great! Beds and pillows great! Clean! We enjoyed our stay and will stay here again.
2.0分
家庭亲子
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Reserved a king suite with a fireplace and a jetted tub for my family to celebrate Mother's Day. Upon arrival we were immediately downgraded to a queen suite with a fireplace that did not work and a bathtub with no jets-- which my wife said she would be fine with, so I did not make a fuss about it. My kids wanted to do swimming so we did on both days, but there were no towels anywhere in the swimming area at any time during our stay, and we were forced to bring towels down from our hotel room; also the hot tub was cold. Breakfast was average, the smallish food bar was overcrowded, and at times there was a 10-minute wait to use the waffle machine.
嗯
Front desk not willing to address disturbances
The hotel in general was very nice with large sized room and good breakfast. Unfortunately there were a couple families there with out of control little kids under 5, unsupervised, screaming and running up and down the hallways throwing things at our doors- this went on for a couple hours and after 10pm. I reported it to the front desk thinking they would address it, but it contined on. This situation was one of the worst experiences in a hotel, where it was uncomfotable in our room and down in the breakfast area with kids running wild. I would not stay in a hotel like this again if front desk are not willing to address disturbances that impact over half of your hotel guests.
Easy access from the highway…rooms slept 6 people…plenty of room to sit and visit…staff was very accommodating! Will definitely be returning in the near future
Good value and great employees
Helpfull friendly staff. Mini kitchen and bathroom were very clean. Well lighted outside parking lot and pond in back with benches and grill area.
We were only here for one night, but our stay was great. We slept well, and we appreciated the 24-hour hot tub because we got in later in the evening. Every staff member we encountered was cheerful, friendly, and helpful. This will be our go-to hotel whenever we are in the Des Moines area!
Very nice facility. I was there 10 nights....a great choice. A manager sure helped me...thanks. A great breakfast.
I didn't like that the room I was initially put in was incorrect, ******* blamed hotel and hotel blamed *******, and was told by hotel that there was nothing they could do because 3rd party made the reservation. I was unable to get in contact with the hotel manager during my entire stay. On the second day of my stay I had to contact IGH directly. IGH helped get the room corrected to a room with the jetted tub but the jetted tub was not functional due to an electrical issue. The hot tub in the pool area was not functioning properly either and was colder than the pool. There was trash on the second floor hallway the first night and rather than disposing of it I found it moved to the bottom of the staircase where it still was just left out and not disposed of. I went to get a snack from the hotel pantry at one point and all of the block and barrel chips they had were past their sell by date. The staff there had tried to be accommodating as they could, but it was moot because of the complete absence of the hotel manager.
Friendly helpful staff. Great breakfast. Safe local and nice outside area.
Picture of room I reserved and paid for was not room they had for me. Was told “booked with third party so technically third party was supposed to change the room”. Manager did change the room. Lengthy check in. Room was great! Beds and pillows great! Clean! We enjoyed our stay and will stay here again.
Reserved a king suite with a fireplace and a jetted tub for my family to celebrate Mother's Day. Upon arrival we were immediately downgraded to a queen suite with a fireplace that did not work and a bathtub with no jets-- which my wife said she would be fine with, so I did not make a fuss about it. My kids wanted to do swimming so we did on both days, but there were no towels anywhere in the swimming area at any time during our stay, and we were forced to bring towels down from our hotel room; also the hot tub was cold. Breakfast was average, the smallish food bar was overcrowded, and at times there was a 10-minute wait to use the waffle machine.