酒店回复: Thank you for taking the time to share your feedback following your recent stay at Home 2 Suites by Hilton RTP. We sincerely apologize for the issues you experienced, and I regret that your stay did not meet the high standards we strive to maintain.I’m pleased to hear that your check-in experience was positive, but I am truly sorry to hear about the concerns you raised regarding cleanliness and amenities in your room. Please allow me to address each of your comments:1.Bathroom Cleanliness & Soap: I apologize for the condition of the bathroom upon your arrival, as well as the lack of soap in the shower and sink. Our housekeeping team should have ensured that all necessary amenities were provided and replenished. I will personally review this matter with our housekeeping staff to ensure this does not happen again.2.Water in the Kitchenette: I understand that having water available in the kitchenette is essential, and I’m sorry that this was not functional during your stay. I will have our maintenance team investigate the issue to ensure this is resolved for future guests.3.Water Glasses: I also apologize for the water glasses not being cleaned properly. This is not the level of service we aim to provide, and I will address this with our housekeeping team to ensure that all glassware is thoroughly cleaned and inspected.4.Cleaning Service: I regret that you did not receive regular housekeeping service during your stay. We do have specific policies in place for cleaning services, but we should have communicated this clearly at check-in. I will ensure that our staff is better trained to communicate our policies to guests so there are no misunderstandings in the future.We take guest feedback very seriously and will use your comments to make the necessary improvements. Again, I sincerely apologize for the inconveniences you faced, and I hope that you will consider giving us another opportunity to provide you with a much more enjoyable experience in the future.Thank you for your valuable feedback, and please don’t hesitate to reach out directly if you have any further concerns or questions.
4.0分
情侣出游
原文
翻译提供方：Google
离机场很近，有小厨房和冰箱
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酒店回复: 384 / 5,000¡Gracias José Jesús! Cuando adquirimos Home2 Suites by Hilton RDU en RTP, sentimos que los huéspedes encontrarían en nuestras elegantes suites tipo estudio y suites de un dormitorio los planos de planta perfectos cuando se hospedan una noche, una semana o incluso una temporada completa. Los colores brillantes y el mobiliario moderno distinguen al Home2 y nos alegra que esté de acuerdo. Tomaremos en cuenta sus comentarios. Buen viaje para ti.
5.0分
其他
Staff were very pleasant and helpful. Lobby was extremely inviting.Breakfast was good, however, would have liked the breakfast items to be a bit hotter.
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酒店回复: Thank you! Our professional and caring guest service representatives at the Home2 Suites by Hilton RDU RTP are our best amenity. We are thrilled you felt so well taken care of and we wish you safe travels.
2.0分
家庭亲子
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Pretty upset that we had to make do with a King Size bed with 4 people that was scheduled to be in the room. Went down the next day and they said they could move us only to not be moved bc it was too late when we returned from a ball tournament.
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酒店回复: Hi Tracy,Thank you for your feedback. We're really sorry to hear that your room setup didn’t meet your expectations, especially with four people traveling together. That’s definitely not the kind of experience we want our guests to have.It’s frustrating to be told a room change is possible and then not have it happen after a long day—completely understandable why you’d be upset.Please feel free to reach out to our management team directly so we can look into this further and work toward a resolution.We appreciate you staying with us at Home2 Suites by Hilton Durham/Chapel Hill, and we hope to have the opportunity to better serve you next time.
2.0分
情侣出游
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Being located by the airport, I figured this hotel would naturally be used more compared to other locations, but that still should not affect the degree of cleanliness each guest experiences. I know hotels never fully clean anything in between guests, but the room I had blatantly reiterated this fact. From hair in multiple places inside and outside of the shower, to the darkly stained shower floor that I know could be remedied with some Comet and a lot of eblow-grease to foreign hairs in the bed sheets and sticky, red residue on the night stand in between the beds, I knew without a doubt the room had not been cleaned. My partner and I pushed the mattresses forward looking for a personal item we lost only to find other's dropped belongings behind the bed. More evidence of just how little cleaning is done in between each stay. Then the mattresses of both beds were visibly sunken in the middle and the air conditioner half worked the entire time, which led to me doing more waking up and sweating last night than actually sleeping comfortably. Perhaps the only good thing was that the front desk attendant was pleasant at check-in. Outside of that, this stay was a complete disappointment for me, and I now know to avoid this place at all costs next time.
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酒店回复: Hi Elisa,Thanks for sharing your feedback. I'm really sorry to hear about the issues you ran into during your stay. The cleanliness concerns you mentioned—hair in the bathroom and sheets, sticky residue on the nightstand, and items left behind—are unacceptable and not at all the experience we want our guests to have. I can imagine how frustrating and uncomfortable that must have been.The condition of the mattresses and the trouble with the air conditioning only added to that, and I completely understand why you left feeling disappointed. I appreciate you pointing out that our front desk team was pleasant—that means a lot—but it’s clear we have some work to do.When you have a moment, I’d really appreciate it if you could reach out to our management team here at the hotel. We’d like the chance to talk with you directly and do what we can to make this right.Thanks again for bringing this to our attention.
4.0分
其他
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I enjoyed my mini vacay. I did have one issue in regards to a noise complaint at 2p. That was very weird & I didnt understand nor appreciate the other guest with this complaint. The staff was understanding seeming how it was 2p. If your looking for quiet at 2p on a Saturday get an AirBnB all to yourself. All the staff was very polite & had amazing Customer service skills. One particular Front Desk member by the name of Adrian. He went above & beyond to make sure I was comfortable. As well as his recommendations on restaurants with great service & quality food were on point. I would definitely recommend this hotel.
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酒店回复: We thank you so much for mentioning our team member by name. We will share your comments with him as well as our executive team. Safe travels to you.
5.0分
其他
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Awesome property and staff
This property is very centric and new- with very comfortable rooms and facilities it is the place to stay. Adrian, at the front desk was spectacular, he was friendly.
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酒店回复: Thank you, Alfonso! Our professional and courteous staff, including Adrian, are our best amenity and we're glad you felt so well taken care of during your stay. we will make him aware of your comments as well as our executive team. We wish you safe travels.
5.0分
家庭亲子
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Our room was clean and spacious. We were able to bring our small dog which was important to us. We enjoyed the breakfast that was offered every morning. We will definitely return.
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酒店回复: Thank you, Diane! Our professional and caring guest service representatives at the Home2 Suites by Hilton RDU RTP are our best amenity. We are thrilled you felt so well taken care of and we wish you safe travels.
5.0分
其他
Adrian wonderful. My family & I came for a sad occasion. Adrian help in everyway he could to make our stay comfortable
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酒店回复: Thank you, Theresa. Our professional and courteous staff, including Adrian, are our best amenity and we're glad you felt so well taken care of during your stay. we will make him aware of your comments as well as our executive team. We wish you peace and safe travels.
1.0分
其他
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They lie about a free airport shuttle!
They advertise that they have free airport shuttle but that’s a lie. They have a contract with the airlines and only crew are allowed on the shuttle between 4:30 AM - 7:00 AM so if you have a morning flight you are out of luck. You have to pay $25-$30 for an uber to go 4.5 miles. They shouldn’t advertise a free airport shuttle if they don’t actually give guests rides when crews are there. They even lied to me and told me they had a big party and there were no seats. In actuality, they only had 4 crew members on the shuttle at the time I wanted to go. They had plenty of room! I’ll never stay there again because of this.
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酒店回复: Thank you, Karen. Thank you so much for choosing Home2 & Suites Raleigh Durham Airport for your recent travels. We greatly appreciate all feedback. Due to the high demands of the shuttle, we try our best to accommodate. We loved having you here and hope to see you again soon.
平庸的酒店
平庸的酒店。入住非常好。房间还可以。浴室不是很干净，但还可以。淋浴间和水槽里没有肥皂。向前台报告了此事，他们给了 1 小块肥皂。4 天来，从未补充过沐浴肥皂。有小厨房，但水槽里没有水。水杯倒置，好像是干净的，但实际上不是。4 天来，没有清洁服务。
离机场很近，有小厨房和冰箱
Staff were very pleasant and helpful. Lobby was extremely inviting.Breakfast was good, however, would have liked the breakfast items to be a bit hotter.
Pretty upset that we had to make do with a King Size bed with 4 people that was scheduled to be in the room. Went down the next day and they said they could move us only to not be moved bc it was too late when we returned from a ball tournament.
Being located by the airport, I figured this hotel would naturally be used more compared to other locations, but that still should not affect the degree of cleanliness each guest experiences. I know hotels never fully clean anything in between guests, but the room I had blatantly reiterated this fact. From hair in multiple places inside and outside of the shower, to the darkly stained shower floor that I know could be remedied with some Comet and a lot of eblow-grease to foreign hairs in the bed sheets and sticky, red residue on the night stand in between the beds, I knew without a doubt the room had not been cleaned. My partner and I pushed the mattresses forward looking for a personal item we lost only to find other's dropped belongings behind the bed. More evidence of just how little cleaning is done in between each stay. Then the mattresses of both beds were visibly sunken in the middle and the air conditioner half worked the entire time, which led to me doing more waking up and sweating last night than actually sleeping comfortably. Perhaps the only good thing was that the front desk attendant was pleasant at check-in. Outside of that, this stay was a complete disappointment for me, and I now know to avoid this place at all costs next time.
I enjoyed my mini vacay. I did have one issue in regards to a noise complaint at 2p. That was very weird & I didnt understand nor appreciate the other guest with this complaint. The staff was understanding seeming how it was 2p. If your looking for quiet at 2p on a Saturday get an AirBnB all to yourself. All the staff was very polite & had amazing Customer service skills. One particular Front Desk member by the name of Adrian. He went above & beyond to make sure I was comfortable. As well as his recommendations on restaurants with great service & quality food were on point. I would definitely recommend this hotel.
Awesome property and staff
This property is very centric and new- with very comfortable rooms and facilities it is the place to stay. Adrian, at the front desk was spectacular, he was friendly.
Our room was clean and spacious. We were able to bring our small dog which was important to us. We enjoyed the breakfast that was offered every morning. We will definitely return.
Adrian wonderful. My family & I came for a sad occasion. Adrian help in everyway he could to make our stay comfortable
They lie about a free airport shuttle!
They advertise that they have free airport shuttle but that’s a lie. They have a contract with the airlines and only crew are allowed on the shuttle between 4:30 AM - 7:00 AM so if you have a morning flight you are out of luck. You have to pay $25-$30 for an uber to go 4.5 miles. They shouldn’t advertise a free airport shuttle if they don’t actually give guests rides when crews are there. They even lied to me and told me they had a big party and there were no seats. In actuality, they only had 4 crew members on the shuttle at the time I wanted to go. They had plenty of room! I’ll never stay there again because of this.