They gave us the wrong room type when we got there. It was late, and an unnecessarily long process to get into the correct room at 10pm. Then the pull out couch did not have the bedding, which required another trip to lobby. The room needs refreshing, with sticky stains throughout the carpet. The “free”breakfast was the worst I’ve had at a hotel in recent years. The front desk staff never spoke to us, after staying 4 nights, aside from our arrival night. Even when I tried to check out, it seemed to be a bother to them. I will make many more trips to Raleigh, but I will never stay here again.
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酒店回复: Hi Kendra,Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the series of frustrations you encountered during your stay — from the incorrect room assignment and missing bedding to the condition of the room and your experience with our breakfast and front desk team. That’s not the level of hospitality we aim to deliver, and we understand how disappointing this must have been, especially after a late arrival.Your feedback has been shared with our leadership team so we can address these issues directly and ensure they’re not repeated. While we completely understand your hesitation, we do hope you might consider giving us another chance on a future visit to Raleigh.If you’d be open to speaking with us further, please don’t hesitate to reach out to our hotel’s management team directly. We’d genuinely appreciate the opportunity to connect.Thank you again for staying with us, Kendra.
4.0分
其他
We have stay at this location before. Loved the room but was unable to use the digital ke
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酒店回复: Thank you! We are thrilled that you had such a great stay experience, and we wish you safe travels.
5.0分
其他
The room was clean and comfortable! Breakfast selection was good and staff was very polite and helpful!
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酒店回复: Thank you so much! We appreciate your review and we feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton RDU at RTP; we are thrilled to see that was your experience. Safe travels.
5.0分
其他
Staff were very pleasant and helpful. Lobby was extremely inviting.Breakfast was good, however, would have liked the breakfast items to be a bit hotter.
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酒店回复: Thank you! Our professional and caring guest service representatives at the Home2 Suites by Hilton RDU RTP are our best amenity. We are thrilled you felt so well taken care of and we wish you safe travels.
3.0分
其他
Everything was good except for noisy guest in adjoining room. Kids making alot of noise and had to complain to front desk.
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酒店回复: Thank you for letting us know of that difficulty. We are thrilled that the rest of your stay experience went well. Safe travels to you.
2.0分
家庭亲子
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Pretty upset that we had to make do with a King Size bed with 4 people that was scheduled to be in the room. Went down the next day and they said they could move us only to not be moved bc it was too late when we returned from a ball tournament.
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酒店回复: Hi Tracy,Thank you for your feedback. We're really sorry to hear that your room setup didn’t meet your expectations, especially with four people traveling together. That’s definitely not the kind of experience we want our guests to have.It’s frustrating to be told a room change is possible and then not have it happen after a long day—completely understandable why you’d be upset.Please feel free to reach out to our management team directly so we can look into this further and work toward a resolution.We appreciate you staying with us at Home2 Suites by Hilton Durham/Chapel Hill, and we hope to have the opportunity to better serve you next time.
2.0分
情侣出游
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Being located by the airport, I figured this hotel would naturally be used more compared to other locations, but that still should not affect the degree of cleanliness each guest experiences. I know hotels never fully clean anything in between guests, but the room I had blatantly reiterated this fact. From hair in multiple places inside and outside of the shower, to the darkly stained shower floor that I know could be remedied with some Comet and a lot of eblow-grease to foreign hairs in the bed sheets and sticky, red residue on the night stand in between the beds, I knew without a doubt the room had not been cleaned. My partner and I pushed the mattresses forward looking for a personal item we lost only to find other's dropped belongings behind the bed. More evidence of just how little cleaning is done in between each stay. Then the mattresses of both beds were visibly sunken in the middle and the air conditioner half worked the entire time, which led to me doing more waking up and sweating last night than actually sleeping comfortably. Perhaps the only good thing was that the front desk attendant was pleasant at check-in. Outside of that, this stay was a complete disappointment for me, and I now know to avoid this place at all costs next time.
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酒店回复: Hi Elisa,Thanks for sharing your feedback. I'm really sorry to hear about the issues you ran into during your stay. The cleanliness concerns you mentioned—hair in the bathroom and sheets, sticky residue on the nightstand, and items left behind—are unacceptable and not at all the experience we want our guests to have. I can imagine how frustrating and uncomfortable that must have been.The condition of the mattresses and the trouble with the air conditioning only added to that, and I completely understand why you left feeling disappointed. I appreciate you pointing out that our front desk team was pleasant—that means a lot—but it’s clear we have some work to do.When you have a moment, I’d really appreciate it if you could reach out to our management team here at the hotel. We’d like the chance to talk with you directly and do what we can to make this right.Thanks again for bringing this to our attention.
4.0分
其他
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I enjoyed my mini vacay. I did have one issue in regards to a noise complaint at 2p. That was very weird & I didnt understand nor appreciate the other guest with this complaint. The staff was understanding seeming how it was 2p. If your looking for quiet at 2p on a Saturday get an AirBnB all to yourself. All the staff was very polite & had amazing Customer service skills. One particular Front Desk member by the name of Adrian. He went above & beyond to make sure I was comfortable. As well as his recommendations on restaurants with great service & quality food were on point. I would definitely recommend this hotel.
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酒店回复: We thank you so much for mentioning our team member by name. We will share your comments with him as well as our executive team. Safe travels to you.
平庸的酒店
平庸的酒店。入住非常好。房间还可以。浴室不是很干净，但还可以。淋浴间和水槽里没有肥皂。向前台报告了此事，他们给了 1 小块肥皂。4 天来，从未补充过沐浴肥皂。有小厨房，但水槽里没有水。水杯倒置，好像是干净的，但实际上不是。4 天来，没有清洁服务。
离机场很近，有小厨房和冰箱
They gave us the wrong room type when we got there. It was late, and an unnecessarily long process to get into the correct room at 10pm. Then the pull out couch did not have the bedding, which required another trip to lobby. The room needs refreshing, with sticky stains throughout the carpet. The “free”breakfast was the worst I’ve had at a hotel in recent years. The front desk staff never spoke to us, after staying 4 nights, aside from our arrival night. Even when I tried to check out, it seemed to be a bother to them. I will make many more trips to Raleigh, but I will never stay here again.
We have stay at this location before. Loved the room but was unable to use the digital ke
The room was clean and comfortable! Breakfast selection was good and staff was very polite and helpful!
Staff were very pleasant and helpful. Lobby was extremely inviting.Breakfast was good, however, would have liked the breakfast items to be a bit hotter.
Everything was good except for noisy guest in adjoining room. Kids making alot of noise and had to complain to front desk.
Pretty upset that we had to make do with a King Size bed with 4 people that was scheduled to be in the room. Went down the next day and they said they could move us only to not be moved bc it was too late when we returned from a ball tournament.
Being located by the airport, I figured this hotel would naturally be used more compared to other locations, but that still should not affect the degree of cleanliness each guest experiences. I know hotels never fully clean anything in between guests, but the room I had blatantly reiterated this fact. From hair in multiple places inside and outside of the shower, to the darkly stained shower floor that I know could be remedied with some Comet and a lot of eblow-grease to foreign hairs in the bed sheets and sticky, red residue on the night stand in between the beds, I knew without a doubt the room had not been cleaned. My partner and I pushed the mattresses forward looking for a personal item we lost only to find other's dropped belongings behind the bed. More evidence of just how little cleaning is done in between each stay. Then the mattresses of both beds were visibly sunken in the middle and the air conditioner half worked the entire time, which led to me doing more waking up and sweating last night than actually sleeping comfortably. Perhaps the only good thing was that the front desk attendant was pleasant at check-in. Outside of that, this stay was a complete disappointment for me, and I now know to avoid this place at all costs next time.
I enjoyed my mini vacay. I did have one issue in regards to a noise complaint at 2p. That was very weird & I didnt understand nor appreciate the other guest with this complaint. The staff was understanding seeming how it was 2p. If your looking for quiet at 2p on a Saturday get an AirBnB all to yourself. All the staff was very polite & had amazing Customer service skills. One particular Front Desk member by the name of Adrian. He went above & beyond to make sure I was comfortable. As well as his recommendations on restaurants with great service & quality food were on point. I would definitely recommend this hotel.