酒店回复: We are deeply sorry to hear about the numerous negative experiences you had during your recent stay. We understand your frustration and are truly apologetic for the multiple issues you encountered.We sincerely apologize for the rude behavior of our breakfast staff, particularly the manager. We understand that the way you were addressed regarding the shoes was unacceptable. We are taking immediate steps to address this with the staff involved and to provide additional training on respectful communication and customer service. We understand your disappointment with the breakfast quality and the unprofessional behavior of the other staff members.We apologize for the malfunctioning faucet in your room. Our maintenance team will address this issue immediately to ensure it is resolved for future guests.We are also sorry to hear about the front desk staff's lack of attentiveness. We will address this with the team and reinforce the importance of providing prompt and attentive service to all guests.Regarding the parking lot, we understand your concern about its appearance. Our gated parking is intended to enhance security, but we apologize if it gave you a negative impression. We are reviewing our parking lot procedures to ensure they are efficient and convenient for our guests. We apologize for the confusion regarding the room key and the exit procedure.We are truly disappointed that we failed to provide you with a satisfactory experience, and we understand your decision to stay elsewhere in Collierville in the future. We value your feedback and are taking immediate steps to address these issues and improve our services.
酒店回复: We appreciate you taking the time to share your experience. We're pleased you enjoyed our clean rooms. We sincerely apologize for the confusion regarding breakfast. As a Hotel Suites brand, our full breakfast service is available for purchase. We understand your surprise, as many hotels include breakfast. We do offer various rate options that include breakfast, as well as complimentary breakfast for certain IHG Rewards Club elite levels. We will review our check-in procedures to ensure this information is communicated clearly to all guests upon arrival.
原定的房间没有了，前台特别好，免费帮我升级到套房，服务态度很nice
酒店很不错，很干净，很大，周边环境也很安静
酒店基本都不错
除了前台的服务员不咋的
有点傲慢的样子
另外，我12点到了 无法入住 在飞机上睡了一夜
心想到酒店可以先洗个澡休息下下午去客户那
可是我等了三个小时没有房间，我要出发的时候告诉我再等10分钟就有，我要去见客户了啊，怎么等
酒店设施也比较新的感觉
大厅地方也大
起来晚了 不知道早餐啥样
周边有很多商店
衣服的
健身的
还有餐馆
不远处一个 red lobstor
吃了周末套餐36刀 ➕小费15%，还有酒税49刀
离机场大概要18-20分钟的样子
打车24刀 看时间段的
非常好的酒店 和机场十分钟路程 很新 前台很热情 房间非常舒服 周边很方便
从入住到后半夜，酒店一直停电。感觉一定是不好的。
地理环境很好、前台服务不错
我住得很开心！员工友善热情！地理位置优越，房间宽敞又漂亮！
房间非常舒适安静，服务也很好。
早餐工作人员很粗鲁。没有标志说必须穿鞋。我本可以礼貌地告诉他们。然而，粗鲁的经理不得不对我咆哮，最后说“不穿鞋，不提供服务”，就好像我在一家五星级度假村一样。这顿早餐充其量只是一顿平庸的早餐。其他工作人员坐在长凳的一端玩手机。声音很大。我房间里的水龙头很松，你不得不用一只手握住它，另一只手才能打开或关闭。前台工作人员很友好，他们从手机和平板电脑上抬起头来帮助我。酒店停车场看起来像一个最低安全监狱，全部用摄像头围起来，用房间钥匙才能进入。早上前台人员说我们需要钥匙才能离开......我们不需要。但我们仍然不得不绕过停车场，下车，走30英尺，把钥匙放进一个没有完全关上的门旁边的箱子里。非常令人失望。下次会在科利尔维尔更远的地方住另一家酒店。
房间干净整洁。我对早餐的安排有点不满。入住时，他们告诉我们早餐免费供应时间为早上6:30到9:30。我8:45去吃早餐时，服务员拦住了我，问我“早餐券”的事。我告诉服务员我对“早餐券”一无所知，以为我无意中把它落在了房间钥匙的“袖子”里。她问我和我的家人我们的房间号。我们给了她两个不同的房间号。她查了一下，说：“哦，你们预订时没有买早餐”……真是的！她说：“你可以在前台或者后面的酒吧付15美元”……我们手里只有房间钥匙。我当时真是吓坏了。我从来没有住过预订时需要支付早餐费的酒店。早餐费一直包含在房费里！我对此非常失望。前台告诉我们早餐免费，并告诉我们早餐的具体时间，却从没说过我们需要“早餐券”。如果这是你们的政策，那么入住时应该会非常清楚！我相信遇到这种情况的不止我们一家！这绝对会让我三思而后行，以后再也不会住这里！