酒店回复: Hi Brenda,Thank you for your feedback! We're so glad to hear that everything about your stay was very comfortable. Providing a relaxing and enjoyable experience is always our goal, and we’re happy we could deliver that for you. We appreciate you choosing to stay with us and hope to welcome you back in the future for another great experience!
1.0分
家庭亲子
Unadvertised pet fee. Construction outside. Looks NOTHING like the picture. Didn't stay. Waiting for money back!
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酒店回复: Hello Stacey, We appreciate your feedback and understand your concerns regarding the pet fee and construction disruptions. We strive to maintain accurate representations of our hotel and apologize if your experience did not align with expectations. For matters regarding your reservation, we encourage you to reach out directly to our management team, as they will be best equipped to assist you with any related inquiries. Thank you for sharing your thoughts with us.
3.0分
家庭亲子
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The telephones in the room did not work-had to use my cell to call and ask the desk about it. The response, “well, this is a really old building.” This is a safety violation
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酒店回复: Hello Mary Beth,We appreciate your feedback regarding the telephones in your room. Our team continually works to maintain the property while balancing the historical charm of the building. Safety is a priority, and your concerns will be shared with the management team to ensure they are aware. Thank you for bringing this to our attention, and we hope to enhance your experience should you choose to stay with us again in the future.
5.0分
其他
Very nice room layout. Excellent free app and wine at 5:30pm. Ok breakfast included. Great for walking around downtown.
4.0分
家庭亲子
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The room was nice and clean. Well stocked with anything you would need on your trip. The pool had great hours. The hot tub was nice. The pool was so cold I couldn't use it. After 30 mins I had to make my child get out because she so cold her lips were starting to turn purple. The breakfast was great. If the pool was warm enough to use I would make this my go to place anytime I was in the area.
4.0分
其他
Junior National Show
Great stay, breakfast was good, kids enjoyed the pool. Only downsize they had 4 washing machines working with only 1 dryer working.
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酒店回复: Hello Anna, Thank you for sharing your experience! It's wonderful to hear that you and your family enjoyed your stay, especially the breakfast and pool. Your feedback regarding the laundry facilities is noted, as we strive to optimize our amenities for guest convenience. We appreciate your input and hope to welcome you back for another enjoyable stay in the future!
5.0分
家庭亲子
The free breakfast and free beverages and apps in the evening were great! The room layout of the 1 bedroom suite was really good and very comfortable
3.0分
其他
We had to change room three times , the air conditioning wasn’t working. We found a cup dirty, and the c bottle of soap was broken
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酒店回复: Hi Monica,Thank you for sharing your experience. We understand how inconvenient it must have been to change rooms multiple times, especially due to air conditioning issues. Your feedback regarding the dirty cup and broken soap dispenser is also important and has been shared with our housekeeping and maintenance teams for immediate attention. We're reviewing our room inspection process to ensure these issues are caught and resolved before guests arrive. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
5.0分
家庭亲子
The pool was clean! The location has easy access to the highway. The staff was very respectful.
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酒店回复: Hello Eduardo Y,Thank you for your feedback! We're glad to hear that you enjoyed the cleanliness of the pool, the convenient location, and the respectful service from our staff. Your compliments will be shared with the team. We hope to welcome you back in the future for another enjoyable stay!
3.0分
其他
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The daily complimentary breakfast was enjoyable 4 days in a row. Although most breakfast food is the same each day be creative each day preparing different ways. The first night temperature was 79-80 degrees in hotel room as air conditioning did not work in the 2 bedroom suite Suite 102. Next day I was offered assessable one bedroom suite which air worked but had the strangest smell in the room. Hotel sold out so no choice. Third day my clothes smelled like the weird smell (room 115) so I washed all my clothes that day in a free laundry/dryer/detergent laundry room in hotel which I completely enjoyed the free laundry. The 4th night was just as nice as third night in suite 134. Pool and whirlpool are very nice.
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酒店回复: Hi Ricky,Thank you for your detailed and thoughtful feedback. We're glad to hear you enjoyed the complimentary breakfast each morning and that it was a consistent part of your stay. We appreciate your suggestion to add more variety in how breakfast items are prepared, and our team will definitely take that into consideration as we look for ways to enhance the experience. We understand the challenges you faced with the temperature in the original suite and the unusual smell in the second room. While we’re glad the team was able to assist with a room change, we recognize it wasn’t ideal, especially with the hotel being at full capacity. Your resourcefulness in using the complimentary laundry service is appreciated, and we're happy to hear that it added convenience to your stay. It’s great to know your experience improved with your final suite and that you had the chance to enjoy the pool and whirlpool. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
一切都非常舒适
Unadvertised pet fee. Construction outside. Looks NOTHING like the picture. Didn't stay. Waiting for money back!
The telephones in the room did not work-had to use my cell to call and ask the desk about it. The response, “well, this is a really old building.” This is a safety violation
Very nice room layout. Excellent free app and wine at 5:30pm. Ok breakfast included. Great for walking around downtown.
The room was nice and clean. Well stocked with anything you would need on your trip. The pool had great hours. The hot tub was nice. The pool was so cold I couldn't use it. After 30 mins I had to make my child get out because she so cold her lips were starting to turn purple. The breakfast was great. If the pool was warm enough to use I would make this my go to place anytime I was in the area.
Junior National Show
Great stay, breakfast was good, kids enjoyed the pool. Only downsize they had 4 washing machines working with only 1 dryer working.
The free breakfast and free beverages and apps in the evening were great! The room layout of the 1 bedroom suite was really good and very comfortable
We had to change room three times , the air conditioning wasn’t working. We found a cup dirty, and the c bottle of soap was broken
The pool was clean! The location has easy access to the highway. The staff was very respectful.
The daily complimentary breakfast was enjoyable 4 days in a row. Although most breakfast food is the same each day be creative each day preparing different ways. The first night temperature was 79-80 degrees in hotel room as air conditioning did not work in the 2 bedroom suite Suite 102. Next day I was offered assessable one bedroom suite which air worked but had the strangest smell in the room. Hotel sold out so no choice. Third day my clothes smelled like the weird smell (room 115) so I washed all my clothes that day in a free laundry/dryer/detergent laundry room in hotel which I completely enjoyed the free laundry. The 4th night was just as nice as third night in suite 134. Pool and whirlpool are very nice.