酒店回复: Dear Roberto,We appreciate you sharing your thoughts and are pleased to hear that our team made an effort to assist throughout your stay. It is encouraging to know their dedication was noticed. We also value your comments about the breakfast and understand it did not meet your expectations, and your remarks regarding the laundry area are important as well. Your insights guide us as we continue improving the overall guest experience and enhancing the services you encountered.Sincerely,Hotel Manager
3.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for your feedback. We appreciate your stay and hope to serve you better next time.Sincerely, Hotel Manager
1.0分
其他
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The front desk staff. A thin man with an earring was rude, inconsiderate, looking at pornography on his phone behind the desk while I was standing there waiting for him to stand up and acknowledge me. He acted like he did not know how to communicate.
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酒店回复: Dear Harvey,We are grateful that you shared your experience and are concerned about the interaction you described with our front desk staff. Your feedback highlights behavior that is unacceptable and not representative of the service standards we uphold. We are reviewing this incident closely with our team to ensure all staff provide professional, attentive, and respectful service at all times. Comments like yours help us strengthen training and maintain a welcoming environment for every guest.Sincerely,Hotel Manager
4.0分
家庭亲子
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Could have more than one coffee pot, more than one type of bagel, warm breakfast burritos that you can microwave would be a nice option.
Absolutely loved the designated smoking area although some pool towels next to the door with a bin for dirty towels would have allow gas to dry the bench off if it's wet like it was when I sat down.
Overall the place was great plan on staying again possibly for an extended stay. The girls at the front counter were more than courteous, also you could have fans that guests could use with a deposit and get their deposit back when they return the fan unharmed. That would greatly cut down on noise from other guests and help the heaters maintain the heat in the room
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酒店回复: Dear Guest,We appreciate your kind words about our courteous front desk team and are pleased to know you enjoyed the designated smoking area and overall stay. Your suggestions regarding breakfast variety, additional amenities like fans, and poolside towel access are very helpful. We also understand the need for more convenience items such as extra coffee options and ways to reduce noise, and we will review these points with our team to enhance future stays.Sincerely, Hotel Manager
3.0分
其他
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First given a room on the 2nd floor. It was missing the swing latch lock on the door. And it was the 2nd room down from the elevator. We could hear the elevator motor buzzing continuously. We requested a different room. Moved to the 3rd floor, further down the hallway. Much quieter and the latch was intact.
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酒店回复: Dear Lance,We are glad to know that our team was able to assist with your room change and that you found the new room quieter and more comfortable. It is great that you brought the door latch concern to our attention, and we appreciate your understanding as we resolved the issue promptly. Your feedback regarding the elevator noise and maintenance has been noted so we can make improvements for future guests. We hope to welcome you again for an even better stay.Sincerely,Hotel Manager
3.0分
家庭亲子
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The check in was pleasant. The room appears as the pictures show. But upon closer inspection there were stains on the duvet and curtains. The toilet seat was broken, to which I alerted staff the next morning. It was not fixed that day, nor was the room cleaned. The second night I discovered the TV remote didn't work. The shower faucets are outdated and the shower walls had a bit of mold.
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酒店回复: Dear Guest,Thank you, Cindy, for sharing your feedback. We are glad you had a pleasant check-in experience and appreciated the overall look of the room. Your comments regarding the maintenance and cleanliness will be carefully reviewed with our team to improve future guest experiences. We value your understanding and helpful observations.Sincerely, Hotel Manager
1.0分
其他
I've arrived at the property around 10pm front desk assigned me a room after checking in, I headed to the room where I encounter other guests inside the room
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酒店回复: Dear Guest,We are glad you chose our hotel for your stay and appreciate you sharing your experience. It is nice to know you arrived late and still received prompt check-in service. However, we understand your concern about being assigned an occupied room, and we are addressing this with our front desk team to prevent such errors in the future.Sincerely, Hotel Manager
1.0分
其他
Had to ask for toilet paper, didn’t have soap at all in the rooms, there was stains on beds and bugs in my room
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酒店回复: Dear Guest,We are pleased to know you chose to stay with us and appreciate your comments. It is good to hear that you brought these matters to our attention. However, we regret that the room condition, cleanliness, and lack of amenities did not meet expectations. Your feedback is very important, and our housekeeping team will be addressing these concerns immediately to ensure a more comfortable experience for all our guests.Sincerely,Hotel Manager
冰箱把我的食物冻住了，还爆了几罐汽水。烟雾报警器发出刺耳的哔哔声，非常烦人。在房间里都能听到电梯的声音。除非主动要求，否则不会有人打扫房间。电视一直都不能用。
最差的汽车旅馆。我明白需要提出清洁请求，但每次您还必须带着毛巾到前台更换。早餐准备得很丰盛。咖啡机仍然坏了。房间里的咖啡机坏了。
我被要求等候的房间里的厕所堵塞了。
该设施根本没有得到维护。
早餐很糟糕，员工还算勤奋，我没用洗衣服务，但我对此表示怀疑。
好的
The front desk staff. A thin man with an earring was rude, inconsiderate, looking at pornography on his phone behind the desk while I was standing there waiting for him to stand up and acknowledge me. He acted like he did not know how to communicate.
Could have more than one coffee pot, more than one type of bagel, warm breakfast burritos that you can microwave would be a nice option.
Absolutely loved the designated smoking area although some pool towels next to the door with a bin for dirty towels would have allow gas to dry the bench off if it's wet like it was when I sat down.
Overall the place was great plan on staying again possibly for an extended stay. The girls at the front counter were more than courteous, also you could have fans that guests could use with a deposit and get their deposit back when they return the fan unharmed. That would greatly cut down on noise from other guests and help the heaters maintain the heat in the room
First given a room on the 2nd floor. It was missing the swing latch lock on the door. And it was the 2nd room down from the elevator. We could hear the elevator motor buzzing continuously. We requested a different room. Moved to the 3rd floor, further down the hallway. Much quieter and the latch was intact.
The check in was pleasant. The room appears as the pictures show. But upon closer inspection there were stains on the duvet and curtains. The toilet seat was broken, to which I alerted staff the next morning. It was not fixed that day, nor was the room cleaned. The second night I discovered the TV remote didn't work. The shower faucets are outdated and the shower walls had a bit of mold.
I've arrived at the property around 10pm front desk assigned me a room after checking in, I headed to the room where I encounter other guests inside the room
Had to ask for toilet paper, didn’t have soap at all in the rooms, there was stains on beds and bugs in my room