酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay with us !! It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team. I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Austin Crawford Dual Front Office Manager Courtyard/ Residence Inn By Marriott Charlotte Northlake
1.0分
其他
原文
翻译提供方：Google
脏乱差。入住体验糟透了。真是坑。
1.0分
商务出差
原文
翻译提供方：Google
远离我
远离我，肮脏、不友好，简直糟糕
5.0分
其他
The lady at the reception desk was extremely nice and friendly. The room was very nice and comfortable.
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酒店回复: Thank you for taking a moment to share your experience, Mark. We are happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
3.0分
其他
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Amazing friendly 2nd shift staff
Check in was amazing staff friendly. Room was very hot took hours to cool off, Doritos on the floor near the bed. Didn’t look like it was inspected after cleaning.
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel, Shenice. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
5.0分
其他
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Great stay
Great stay! Our studio room was very roomy, comfortable and most importantly extremely clean. The staff was friendly. Good restaurant next door for dinner and complimentary breakfast at the hotel. Would stay again!
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酒店回复: Thank you for taking the time to provide feedback.I'm so pleased you enjoyed your stay and I will definitely pass on your kind comments to the staff.We hope to see you again in the future.
5.0分
其他
What is there to say?!
Stay was amazing! Location was awesome! I stayed in the King suite and I loved everything about it!
4.0分
其他
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Property was well located, clean and staff very friendly and professional. I didn’t realize until I was headed to bed that the deadbolt didn’t work on room 318 but thankfully it was a safe environment, room was spacious and very clean and comfortable so no complaints except not being able to secure my door after hours. 💕
房间很好。但是他们不是每天都打扫。早餐很简单。不过他们有一份6分的炒蛋。
我最近住在这家酒店庆祝我侄子的16岁生日。抵达后，前台工作人员的服务态度很好，但我还是想说说这家酒店的一些不足之处：
1. 我们入住的第一个房间，房间里还有人。我到的时候，门是敞开的，我能听到房间里有人的声音。
2. 我和妈妈回到前台，告诉了工作人员，她才帮我们安排了一间新房间。
3. 进房间后，房间明显没有打扫干净……厨房地板上留有碎屑，地毯也明显没有吸尘。我再次联系前台告知她，她告诉我会有人来打扫房间。
4. 大约下午6点，我和妈妈离开了酒店，前台工作人员向我们保证，我们离开后房间会有人打扫。
5. 回到酒店房间，房间还是老样子。
6. 联系前台（还是同一个工作人员），她告诉我们会有人来扫地……周六早上没人来。另外请注意，我们周五下午到达时，电视（音量非常大）是开着的，但由于我们刚洗完澡就出门了，所以没什么大问题。周五晚上我们回来时，电视仍然开着，而且没有遥控器可以控制电视音量或开关机。
7. 换了个前台（非常粗鲁）值班，我们告诉她我们房间的状况。她说管理层不会理会。
8. 她接着告诉我们
经过一天漫长的旅行，我们终于抵达酒店，却被告知：“我们没有您的房间了。” 我向前台出示了预订确认函，却再次被告知：“我们没有您的房间了。” 经过一番周折（我当时还没反应过来），前台说：“我们把您的房间让给了别人。” 当时是晚上9:30。我们筋疲力尽，现在又没地方睡觉了。我几十年来一直是万豪Bon Voy的会员，也是军人，现在终于玩够了！那天晚上我换到了希尔顿（因为我找到了一家新酒店）。
脏乱差。入住体验糟透了。真是坑。
远离我
远离我，肮脏、不友好，简直糟糕
The lady at the reception desk was extremely nice and friendly. The room was very nice and comfortable.
Amazing friendly 2nd shift staff
Check in was amazing staff friendly. Room was very hot took hours to cool off, Doritos on the floor near the bed. Didn’t look like it was inspected after cleaning.
Great stay
Great stay! Our studio room was very roomy, comfortable and most importantly extremely clean. The staff was friendly. Good restaurant next door for dinner and complimentary breakfast at the hotel. Would stay again!
What is there to say?!
Stay was amazing! Location was awesome! I stayed in the King suite and I loved everything about it!
Property was well located, clean and staff very friendly and professional. I didn’t realize until I was headed to bed that the deadbolt didn’t work on room 318 but thankfully it was a safe environment, room was spacious and very clean and comfortable so no complaints except not being able to secure my door after hours. 💕