1. My husband and I got bedbugs bites from staying here!! We will have throw away a bunch of stuff before going home. 2. They said they will get a crib ready for us the day before our travel, but when we got there they said there’s none available. We had to cosleep with our baby, luckily he didn’t get bedbug bites
4.0分
其他
They forgot to make up the room ( we had a three day stay). And when I brought it up they just said “okay, we’ll pass that information along”
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酒店回复: Thank you for staying with us here at Homewood Suites. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. Your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to serve you again in the future.
1.0分
家庭亲子
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I liked the evening reception of salad, breadsticks, soup, etc. It was nice.
I didn't like the uncomfortable couch in our room abs the key cards that had to be broyght to the front desk to be re-progeammed multiple times.
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酒店回复: Thank you for choosing Homewood Suites. We truly appreciate your stay and your loyalty as a Hilton Honors Member. We sincerely apologize that your experience did not meet expectations. Your comfort and satisfaction are very important to us.We're glad we could accommodate your extended stay, and we value your feedback—it helps us improve and better serve our guests in the future. Thank you again for sharing your thoughts.
5.0分
其他
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Excellent stay
This was the best hotel!! Clean, comfy with a large separate bedroom. Full kitchen! Easy to get to. Great breakfast choices. I believe they offered free food in the evening but we were there for a wedding so we didn’t partake. The only thing I would change I would suggest better lighting by the bathroom mirror!
4.0分
其他
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One night taking kiddo to an appointment. Everything was good. Noticed a bit of spider webs with captured bugs at the ceiling near the bathroom sink. Obviously surface level cleaning only.
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酒店回复: Thank you for your feed back. I will get with housekeeping to do a better job of high cleaning
4.0分
其他
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Ok stay
It was a nice hotel, however I thought it was a little overpriced for what it was. My cons, bed was hard, pool was small and very loud inside it, some grime in bathroom. Pros good service, convenient, nice courtyard.
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酒店回复: Thank you for staying with us here at Homewood Suites, and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay but notice that there were a few things that didn't meet expectations. Your feedback is valuable to us, and we will use it to make the necessary improvements where we can make your future stay a better one.
5.0分
家庭亲子
Very satisfied with this property - easy to find, quiet, good beds and shower. Would definitely stay again if in the area.
5.0分
其他
Very clean, quiet and the suite with king bed was ample size and the bed was very comfortable. No complaints. The breakfast was ok, not great.
5.0分
其他
Happy with everything. Front desk staff including Jasmine and the guy with the sick waggle hat were awesome.
房间宽敞，比较干净，交通方便，已经几次入住
1. My husband and I got bedbugs bites from staying here!! We will have throw away a bunch of stuff before going home. 2. They said they will get a crib ready for us the day before our travel, but when we got there they said there’s none available. We had to cosleep with our baby, luckily he didn’t get bedbug bites
They forgot to make up the room ( we had a three day stay). And when I brought it up they just said “okay, we’ll pass that information along”
I liked the evening reception of salad, breadsticks, soup, etc. It was nice.
I didn't like the uncomfortable couch in our room abs the key cards that had to be broyght to the front desk to be re-progeammed multiple times.
Excellent stay
This was the best hotel!! Clean, comfy with a large separate bedroom. Full kitchen! Easy to get to. Great breakfast choices. I believe they offered free food in the evening but we were there for a wedding so we didn’t partake. The only thing I would change I would suggest better lighting by the bathroom mirror!
One night taking kiddo to an appointment. Everything was good. Noticed a bit of spider webs with captured bugs at the ceiling near the bathroom sink. Obviously surface level cleaning only.
Ok stay
It was a nice hotel, however I thought it was a little overpriced for what it was. My cons, bed was hard, pool was small and very loud inside it, some grime in bathroom. Pros good service, convenient, nice courtyard.
Very satisfied with this property - easy to find, quiet, good beds and shower. Would definitely stay again if in the area.
Very clean, quiet and the suite with king bed was ample size and the bed was very comfortable. No complaints. The breakfast was ok, not great.
Happy with everything. Front desk staff including Jasmine and the guy with the sick waggle hat were awesome.