When I arrived at the hotel, there was no record of my reservation. The staff (desk clerk and, I assume, her superior) offered no assistance to me in resolving this mistake. I was told effectively that this was not Comfort Inn's mistake, and I was on my own for any resolution. I contacted *******, but it took about 20 minutes due to the difficulty of navigating Expedia's phone tree. I eventually spoke to a customer rep, received a refund of this reservation, and went to another hotel. I will never book with a Comfort Inn in the future. This hotel reflected poorly on Comfort's reputation.
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酒店回复: Thank you for taking time to write this review. I am sorry to say but this is not Comfort Inn's mistake, You went to ******* and made the reservation and they charge your credit card as soon as you go to them but then they have to send us the reservation and in your case, they did not do that and it never reached our Front Desk computer system. So, if they don't send us your reservation, how can we check you in ?
5.0分
其他
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If travelers knew how well-run this property was, they'd stay here instead of the more expensive places next door. This is truly one of the best Comfort Inns - due solely to the efforts of the great management team. Everyone knows Choice has very loose standards that are not enforced, so it's up to local management to make a property really excellent. Everything here is done with purpose and with customer satisfaction in mind. Great bed, good sleep, and a nice breakfast.
2.0分
其他
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Owners not happy about my free night. Got a room where the shade fell out of the bracket when you pulled the chain, a big gash in the dresser, and TV programming info in Spanish (jokes on you, I understand Spanish ) Doors slamming all night. After staying at this hotel on numerous occasions ( they were always happy to see me and I got a better room and quiet, when I was spending money ) . I have spent over 2k staying solely at this location, and I'm begrudged a free night ? Seems like I got the same "passive aggressive " ( you can stay but we will make sure its unpleasant ) room 210 as shown in another person's 1 star review. I was exhausted from driving 8 hrs there on Saturday and more exhausted when I drove back 8hrs on Sunday after little sleep. They could have given a better room, there were only 15 cars in the parking lot and many rooms available. They had been complaining to me during a previous stay about 2025 bookings being low. Seriously, I expected better from Harry & Dimple. I will still need a hotel for a few more occasions, but will stay & pay elsewhere.
5.0分
其他
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Great place to stay in White House, Tennessee. A reasonable price for a clean, comfortable and quiet room. Complimentary breakfast was ok. The indoor pool was nice, especially on cold days, whick we had during our stay. Quick and easy check-in and check- out.
5.0分
情侣出游
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We wanted to get through Crashville on our Snowbird journey north from Florida. The location in White House was perfect. We found this gem, a newer hotel, clean, friendly staff, warm indoor pool, and convenient restaurants. The rooms are in excellent condition and comfortable. The manager on duty told me exactly how to park my 30-foot truck & travel trailer. We will plan our return trips from Florida around this hotel.
5.0分
其他
Very clean, friendly staff, easy to get to and will definitely be staying there again
5.0分
其他
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Wow! We are snowbirds that travel from Florida to Illinois/Wisconsin a few times a year. We wanted to get just north of Nashville and found this little gem just off I-65. I was greeted at the front desk with a smiling, kind and helpful front desk person. The lobby was super clean with well appointed furniture and detailing. Our room was lovely! We didn't take a swim, but felt the water temp in the pool...Guess what? A WARM, INDOOR POOL!! We both slept like babies on the comfortable mattress. The free breakfast was hot and tasty! All this for $90 +tax on a Monday night. Plus, TONS of food and shopping options just down the road! Will definitely be locking this in for future stops! A HUGE bonus is it didn't smell like Fabuluso and 420...lol...(Those who know, know) I cannot express enough how clean this place was!!
5.0分
其他
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Clean, comfortable. A coffee maker with packets of coffee furnished, a microwave, only $100/night. I was very impressed. The breakfast bar was above and beyond...you name it, they had it. FREE, too! I would love to stay there again. . . "Ben". (Gulfport, MS).
伟大的
When I arrived at the hotel, there was no record of my reservation. The staff (desk clerk and, I assume, her superior) offered no assistance to me in resolving this mistake. I was told effectively that this was not Comfort Inn's mistake, and I was on my own for any resolution. I contacted *******, but it took about 20 minutes due to the difficulty of navigating Expedia's phone tree. I eventually spoke to a customer rep, received a refund of this reservation, and went to another hotel. I will never book with a Comfort Inn in the future. This hotel reflected poorly on Comfort's reputation.
If travelers knew how well-run this property was, they'd stay here instead of the more expensive places next door. This is truly one of the best Comfort Inns - due solely to the efforts of the great management team. Everyone knows Choice has very loose standards that are not enforced, so it's up to local management to make a property really excellent. Everything here is done with purpose and with customer satisfaction in mind. Great bed, good sleep, and a nice breakfast.
Owners not happy about my free night. Got a room where the shade fell out of the bracket when you pulled the chain, a big gash in the dresser, and TV programming info in Spanish (jokes on you, I understand Spanish ) Doors slamming all night. After staying at this hotel on numerous occasions ( they were always happy to see me and I got a better room and quiet, when I was spending money ) . I have spent over 2k staying solely at this location, and I'm begrudged a free night ? Seems like I got the same "passive aggressive " ( you can stay but we will make sure its unpleasant ) room 210 as shown in another person's 1 star review. I was exhausted from driving 8 hrs there on Saturday and more exhausted when I drove back 8hrs on Sunday after little sleep. They could have given a better room, there were only 15 cars in the parking lot and many rooms available. They had been complaining to me during a previous stay about 2025 bookings being low. Seriously, I expected better from Harry & Dimple. I will still need a hotel for a few more occasions, but will stay & pay elsewhere.
Great place to stay in White House, Tennessee. A reasonable price for a clean, comfortable and quiet room. Complimentary breakfast was ok. The indoor pool was nice, especially on cold days, whick we had during our stay. Quick and easy check-in and check- out.
We wanted to get through Crashville on our Snowbird journey north from Florida. The location in White House was perfect. We found this gem, a newer hotel, clean, friendly staff, warm indoor pool, and convenient restaurants. The rooms are in excellent condition and comfortable. The manager on duty told me exactly how to park my 30-foot truck & travel trailer. We will plan our return trips from Florida around this hotel.
Very clean, friendly staff, easy to get to and will definitely be staying there again
Wow! We are snowbirds that travel from Florida to Illinois/Wisconsin a few times a year. We wanted to get just north of Nashville and found this little gem just off I-65. I was greeted at the front desk with a smiling, kind and helpful front desk person. The lobby was super clean with well appointed furniture and detailing. Our room was lovely! We didn't take a swim, but felt the water temp in the pool...Guess what? A WARM, INDOOR POOL!! We both slept like babies on the comfortable mattress. The free breakfast was hot and tasty! All this for $90 +tax on a Monday night. Plus, TONS of food and shopping options just down the road! Will definitely be locking this in for future stops! A HUGE bonus is it didn't smell like Fabuluso and 420...lol...(Those who know, know) I cannot express enough how clean this place was!!
Clean, comfortable. A coffee maker with packets of coffee furnished, a microwave, only $100/night. I was very impressed. The breakfast bar was above and beyond...you name it, they had it. FREE, too! I would love to stay there again. . . "Ben". (Gulfport, MS).
Clean room. Friendly staff. Good breakfast.