酒店回复: Tara, we're truly sorry to hear about the unfortunate conditions you've encountered during your visit. Rest assured, we maintain high standards of cleanliness and take all concerns about the condition of our areas extremely seriously. We also ensure the presence of our front desk team members at all practical times and your security is absolutely paramount to us. It's regrettable that your room cleaning was not up to schedule, and we'll certainly look into this. Your feedback is critical for us to improve our guest experience. Thank you for bringing this to our attention.
5.0分
其他
原文
翻译提供方：Google
我在酒店的住宿体验非常好。祝贺您保持良好的服务水平。
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酒店回复: Gerardo, es maravilloso saber que tuvo una excelente estadía en TownePlace Suites Houston I-10 East. Nos complace saber que nuestro nivel sostenido de servicio cumplió con sus expectativas. Esperamos tenerlo nuevamente con nosotros para vivir otra experiencia placentera.
5.0分
商务出差
原文
翻译提供方：Google
好服务
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酒店回复: Eduardo, thank you for staying with us at TownePlace Suites Houston I-10 East. The team is delighted you appreciated the attentive service and looks forward to welcoming you again soon.
5.0分
商务出差
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The room was comfortable, quiet and spotless. The staff was kind and helpful. Great tv in the room, wonderful shower. Nice fresh breakfast and great coffee. Loved the kitchenette in the room to. It was a great stay and we are looking forward to going back in a couple of months
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酒店回复: Janet, thank you for sharing your thoughtful feedback. We’re pleased to hear you found your room comfortable and enjoyed the amenities during your visit. It’s great to know our team made a positive impression and that you’re planning to return. We look forward to welcoming you back soon.
5.0分
其他
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100% Satisfied
The room was superbly clean, spacious, fully stocked with cooking pots utensils and eating and drinking items. Friendly staff and great breakfast. We will be back!
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酒店回复: Barbara, the TownePlace Suites Houston I-10 East team is thrilled you enjoyed your stay. It’s wonderful to hear you appreciated the roomy accommodations, amenities, and the warm welcome from our team members. We look forward to your next visit!
5.0分
情侣出游
Room was very clean and well maintained. The bed was very soft and comfortable to sleep in. My husband and I enjoyed our stay there. 10/10 Recommended.
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酒店回复: Eztefania, the team is thrilled you enjoyed your stay at TownePlace Suites Houston I-10 East. It's wonderful to hear the room met your expectations and that you both had a comfortable visit. Thank you for your kind recommendation, and we look forward to welcoming you back in the future.
2.0分
商务出差
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Desk clerk rude
Over nite morning desk clerk very rude afternoon clerk said coffee ready at 5am morning clerk very rude everyone made to wait till breakfast for coffee was very last thing out at 7
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酒店回复: James, thank you for sharing these observations. TownePlace Suites Houston I-10 East appreciates you taking the time to provide feedback about your experience with the front desk team and available amenities. Your comments will be taken into account as efforts continue to improve guest satisfaction moving forward.
5.0分
家庭亲子
Breakfast area was super clean! Room was really clean. Very friendly staff, gym and pool were also clean.
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酒店回复: Bernarda, it’s wonderful to hear you had a great time at TownePlace Suites Houston I-10 East. The team is glad you noticed the attention to detail throughout your stay, from the common areas to your suite. We appreciate your kind words and hope to welcome you back soon.
3.0分
家庭亲子
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I was so shocked at some things. Like how the hallways had no A/C. They were super hot. The room was nice and cold though, so that was good. And lastly, about 10-15min before check out time my husband was going to take a quick shower and turns out they turned the water off. We couldnt even wash our hands after using bathroom. Mind you we were packed and ready to step out the door. Never experienced this and was so surprised 😮... definitely not coming back here
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酒店回复: Yolanda, thank you for sharing your thoughts and letting the team know about your experience. Your comments regarding the indoor climate and water situation are appreciated. The team is always working to create a more comfortable and convenient environment for guests. Your feedback is valued.
5.0分
情侣出游
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i had a great experience. clean, hot water, breakfast was good, no elevator issues, definitely booking this hotel again next time. also in a decent area that i’m familiar with so 10/10 to me.
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酒店回复: Hello Randi,Thank you for the fantastic review! We're so glad to hear you had a great experience—from the clean room and hot water to the enjoyable breakfast and smooth elevator service. It’s wonderful that our location added to your comfort as well. We truly appreciate your 10/10 and can’t wait to welcome you back on your next visit.
到处都是蟑螂，前台也不在。停车场里有人偷车。住宿体验很差。三天后我终于有人打扫房间了。非常不开心
我在酒店的住宿体验非常好。祝贺您保持良好的服务水平。
好服务
The room was comfortable, quiet and spotless. The staff was kind and helpful. Great tv in the room, wonderful shower. Nice fresh breakfast and great coffee. Loved the kitchenette in the room to. It was a great stay and we are looking forward to going back in a couple of months
100% Satisfied
The room was superbly clean, spacious, fully stocked with cooking pots utensils and eating and drinking items. Friendly staff and great breakfast. We will be back!
Room was very clean and well maintained. The bed was very soft and comfortable to sleep in. My husband and I enjoyed our stay there. 10/10 Recommended.
Desk clerk rude
Over nite morning desk clerk very rude afternoon clerk said coffee ready at 5am morning clerk very rude everyone made to wait till breakfast for coffee was very last thing out at 7
Breakfast area was super clean! Room was really clean. Very friendly staff, gym and pool were also clean.
I was so shocked at some things. Like how the hallways had no A/C. They were super hot. The room was nice and cold though, so that was good. And lastly, about 10-15min before check out time my husband was going to take a quick shower and turns out they turned the water off. We couldnt even wash our hands after using bathroom. Mind you we were packed and ready to step out the door. Never experienced this and was so surprised 😮... definitely not coming back here
i had a great experience. clean, hot water, breakfast was good, no elevator issues, definitely booking this hotel again next time. also in a decent area that i’m familiar with so 10/10 to me.