酒店回复: Dear M15062****We very much appreciate you taking your time to write such a nice review about your recent stay with us and are thrilled to hear you enjoyed your time at Amanjena, our Peaceful Paradise.It is a pleasure to read, that your stay at Amanjena was a highlight of your trip to Morocco and that you enjoyed the atmosphere at the resorts and the warm service we try to provide by our team.We appreciate your constructive feedback regarding the dining experience, and we will share this with our culinary team to ensure we continue to enhance the quality of our offerings.Marrakech can indeed be a stark contrast between the hustle outside and the tranquility within, and We are glad you found comfort and serenity during your stay with usWe pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to welcoming you back soon.Best regards,TimTim WeilandGeneral Manager
酒店回复: Dear GuestWe very much appreciate you taking your time to write such a nice review about your recent stay with us and are thrilled to hear you enjoyed your time at Amanjena, our Peaceful Paradise.IT de is delightful to hear that you found our resort to be a relaxing place with an unique design and atmosphere. We appreciate your honest comments, as your insights help us continue to improve.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to welcoming you back soon.Best regards,TimTim WeilandGeneral Manager
酒店回复: Dear GuestWe very much appreciate you taking your time to write such a nice review about your recent stay with us and are thrilled to hear you enjoyed your time at Amanjena, our Peaceful Paradise.It is a great pleasure to read that you had a wonderful time and that you enjoyed the design and atmosphere of our resort. We aim to provide a peaceful and relaxing experience, and it is wonderful to know we succeeded in doing so.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to welcoming you back soon.Best regards,TimTim WeilandGeneral Manager
1人觉得有用
4.7分
庭阁
家庭亲子
酒店有点老了 设施有点旧 服务可以 但对比其他安缦很一般
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酒店回复: Dear GuestWe very much appreciate you taking your time to write a review about your recent stay with us and are thrilled to hear you enjoyed your time at Amanjena, our Peaceful Paradise.We appreciate your comments and are always striving to improve. We are also excited to share that we will be renovating all our rooms this summer to enhance our facilities and guest experience.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to welcoming you back soon.Best regards,TimTim WeilandGeneral Manager
酒店回复: Dear GuestThank you for taking the time to share your experience at our Peaceful Paradise, Amanjena. We appreciate your valuable feedback, which helps us to continually improve.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to welcoming you back soon.Best regards,TimTim WeilandGeneral Manager
5.0分
庭阁
家庭亲子
值得一去的酒店
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酒店回复: Dear GuestThank you for sharing your positive experience at our Peaceful Paradise, Amanjena. We are delighted to hear that you enjoyed your stay with us.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to welcoming you back soon.Best regards,TimTim WeilandGeneral Manager
酒店回复: Dear GuestWe appreciate you taking the time to share your feedback with us about your time at Amanjena, our Peaceful Paradise.We regret that your experience with us did not meet your expectations. Your feedback has been taken seriously, and we are committed to addressing your concerns.We apologize for any inconvenience caused by our policy on pick-up services. We understand that flexibility and convenience are essential for our guests but would also like to mention that our rate includes, as written in the confirmation, a pickup and drop off transfer per room.Regarding the incident at breakfast, we apologize for any oversight on our part. We will investigate the matter further to understand what happened and take appropriate steps to prevent similar incidents from occurring in the future.Rest assured, your feedback has been shared with our management and staff, and appropriate measures will be taken to improve our service standards. We value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future.If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly. Thank you once again for bringing these matters to our attention.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to welcoming you back soon.Best regards,SvenSven Van den BroeckManaging Director – EMEA
非常值得的酒店,可以说是整个摩洛哥之行的高光时刻,每个房间都是一个独立的Riad 庭院,服务亲切但不过分热情,除了餐食一般,环境可以说是无可挑剔。马拉喀什其实整体都比较脏乱差,酒店内和酒店外可以说是两个世界,如果下次再来马拉喀什,仍旧考虑住在这里!
非常好的酒店 简直天堂 酒店房间设施基本上有点旧了 但是氛围很好 真的是让人放松的地方。 以设施来说价格偏高 但是以设计还有氛围来说的话真的是没话说。 设计的太好了
超级喜欢的度假酒店,特别喜欢孔雀绿的设计,心安定安静下来,酒店的节奏是轻轻慢慢,下次还要来住上一周,值得推荐!
酒店有点老了 设施有点旧 服务可以 但对比其他安缦很一般
这家酒店棒极了,环境宁静而整洁,所有员工的服务都非常出色。在花园里包场享用帐篷晚餐,这种特别的体验让我感到非常幸福,前所未有。之前我很喜欢普吉岛的Sri Panwa和马尔代夫的卓美亚,但这家酒店和它们一样好,甚至更好。
服务很好。
设计很棒,卫生遇到了沙城暴,所以有点不干净,但是服务人员很快会来打扫卫生,服务特别好,很开心,记得给小费,
值得一去的酒店
环境和建筑是很好的,但是服务属于普通酒店水平,感觉对不起这个溢价。比如我和朋友分别在不同时间抵达,但酒店只肯给每个房间提供一次免费pick-up,最后还是我们房间取消了送机服务他们才肯给我朋友报销去程的打车费,非常费劲。而国内一晚两三千人民币的酒店都是按人次免费pick-up的,你们同品牌的琅勃拉邦的安缦也是在每位客人每次出酒店大门玩耍的时候都给安排免费接送的。另外我们吃早餐的时候工作人员还把果汁洒在了我们另一位朋友的身上,也没有道歉,也没有处理我朋友身上的和地上的果汁。总之这家的服务很跟不上,不会去第二次的
我最近有机会入住Amanjena酒店,庆祝一个重要的日子——我的结婚纪念日。然而,我很遗憾地发现,这次体验远没有达到我所设想的那种难忘的庆祝效果。
接机迟到:我们的失望始于预先安排好的接机服务迟到了30分钟。我们本对我们特别的日子有一个完美的开始抱有很高的期望,但这次延误让我们感到沮丧。
入住体验不佳:入住办理过程既不热情也不友好。协助我们办理入住的工作人员似乎身体不适,在整个过程中频繁咳嗽,而且他们的态度也算不上热情好客。此外,要求提供包括家庭住址和职业在内的大量个人信息,让我们感到隐私受到侵犯,冲淡了我们周年纪念日的喜悦气氛。
泳池温度:我们选择您度假村庆祝周年纪念日的主要原因之一,就是看中了带泳池的房间。然而,泳池水温出乎意料地冷,根本无法舒适地游泳。我们很惊讶像安缦这样的高端酒店竟然不提供温水泳池或按摩浴缸。当我们询问是否可以加热泳池时,经理承诺会去查看,但之后再也没有回复我们,让我们一直等待答复。
电视遥控器问题:不便之处还在继续,我们发现电视遥控器坏了。这可能看起来是个小问题,但它明显影响了我们放松身心、享受在一起时光的兴致。
淋浴排水问题:淋浴区排水缓慢是另一个影响我们住宿的不便之处。水流需要很长时间才能排走,这既不舒服也不卫生。
浴盐质量:更令我们失望的是,提供的浴盐里有尖锐的异物,而且也没有按预期溶解。这存在潜在的安全隐患,绝非我们所期望的那种舒缓体验。
护照延迟归还:最后,令人沮丧的是,我们在办理入住两小时后才发现护照没有归还给我们。直到我们致电前台并又等待了10分钟,护照才终于送回到我们手中。
我们的结婚纪念日是一个特殊的日子,我们对安缦闻名遐迩的服务质量抱有很高的期望。然而,我们遇到的诸多不便之处,让我们在这样一个本应充满欢乐的日子里感到了深深的失望。