我在网上为我的姐妹们预订了酒店。我经常在电视上看到 premier inn 的广告，但 Marlow 的广告却很短。这是一座古老的建筑，但没有理由在外面剥落油漆，接待区又脏又破。我订了一间双床房住了 3 晚。我无法一次预订所有 3 个，但系统允许我单独预订。我在网上支付了 2 个房间的费用，想支付第三个房间的费用，所以我前几天去了 Premier Inn，以支付剩余的房费。迎接我的绅士似乎对有人在那里感到恼火。我向他解释说我想支付第三晚的费用，还询问是否可以将这三晚合并为一个预订。他说他不能那样做，我的姐妹们每天早上都必须去接待处再次办理入住手续。然后我试图为未完成的夜晚付款，但他说我应该在我的姐妹们登记入住或在线时付款，并一直问我要付多少钱。当我尝试在线支付时，我做不到。当我们到达办理入住手续时，他还在问我多少钱。他的整个举止既不热情，也不迷人，也不乐于助人。他看到姐姐们提着大行李箱，就说房间在二楼，没有电梯。他告诉我们哪扇门通向非常狭窄、肮脏和陡峭的楼梯。房间很干净。第二天早上吃早餐时，桌子和椅子又脏又粘，地板也不干净。在电视上看到 Premier Inn 的所有漂亮广告后，一点都不好，令人失望。其中一个晚上，星期六晚上，是 180 英镑，所以也不便宜。我选择这家酒店是因为电视广告及其靠近商店和餐馆的位置。
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与非常乐于助人的员工一起住宿真是太棒了。我们喜欢我们的 2 晚，不能要求我。它按照罐头上说的做，但有优秀员工的额外乐趣。我的行动不便，他们把房间四处移动以提供帮助，这并不容易，因为我认为他们已经满了。 Premier Inn——你们有一些很棒的人！
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位于美丽的马洛镇的一流酒店。地理位置优越，适合探索城镇。非常干净的酒店，下面有一个不错的酒吧。酒吧的菜单看起来很棒，但我们在 Hand & Flowers 吃饭 - 所以只喝了一杯饮料和早餐。
The room was very comfy and had everything I needed for my overnight stay. Staff are friendly and the breakfast was cooked to order. Charlotte made sure I had everything I needed to enjoy my breakfast.
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This hotel is a disgrace to the Premier Inn brand and the management and central customer services don’t care. Please go ahead and stay in a hotel which is visibly falling down, filthy and with uncaring staff if you need to but we’d strongly suggest you avoid it. There’s A4 pieces of paper pinned over the hole in the ceiling above the toaster! Lovely crumbling masonry falling on the toaster! There’s hardly ever anyone on the reception and they don’t answer their phone. When we eventually got to speak to them about lost property they didn’t know if they’d found my property or not. This is not to the Premier Inn standard at all. Very sad.
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I love Premier Inns. Mainly because they are excellent value and you know the standard will be consistent. Sadly this hotel did not meet this. The receptionist seemed rather hot and bothered and had a bit of a couldn't be bothered attitude. She wasn't welcoming or professional. I asked to buy breakfast upon check in but she simply handed me the key and said "buy it in the morning". So then we went to the room we were directed to and opened the door and there was someone else in there already! We were so shocked! Back at reception she said she had forgotten she had switched rooms earlier, so she gave us room one, an accessible room. It was tired looking, in fact the whole Premier inn looked desperately in need of a refurb. The bed was like a rock and the pillows were limp (usually the pillows are so plump in PI) The tv had no remote, so back at reception she gave us two and said one of them will work. Well neither did as they had no batteries! Back at reception and some batteries later we finally had a remote control. The room had a damp smell and wasn't well noise proofed so you could hear every footstep in the building and some outside noise. We didn't have the best nights sleep and probably wouldn't go back unless this PI was completely refurbed. Even the corridor where the main entrance was the carpet was dirty with bits everywhere. I couldn't connect to the free wifi - the receptionist said "yeah wifis rubbish here!" Oh and the walls in the restaurant were filthy with food etc and the walls desperately need repainting. Its really hard to get a carpark space on the weekend too.
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We had to reject an unsafe room, was offered no alternative and had to find another hotel. On arrival in our allocated room (16) we found the room to be in very poor repair (broken windows, dirty curtains trapped between the secondary double glazing and broken old windows so they would not shut properly, an extremely powerful mouldy damp smell in the bathroom which made us feel ill, and a fire exit door outside our room door that was sticking due to a broken hinge). We did not feel it was a safe or healthy environment for our four year old son. We reported this to the reception staff who was sympathetic but said there were no other rooms available, and that the hotel was in poor repair and was going to shut very soon and be rebuilt. In my opinion it should already be closed. We then said in that case we wanted a full refund. The member of staff phoned a manager and put her on speakerphone. Initially we were told we would only be refunded for the second and third night of our stay. I stated that this was unreasonable and at that point we were promised that we would receive a full refund. So far we have received no refund and also have had an invoice for one night's stay. We then left the hotel and had to find another hotel nearby quickly as our son was tired, which ended up costing us more than double. This hotel should not have the Premier Inn name, because it is nothing like as good as most of their hotels.
我们为我们和我们的两个十几岁的孩子预订了一间家庭房。完美的布局和充足的枕头和毛巾等。床非常舒适，由于安静的位置，我们都睡得很好。酒店只有 18 间客房，因此也很安静。我们在酒店吃晚饭。很棒的菜单，价格非常合理，所有餐点都很快到达并且很美味。餐厅里没有很多人，这让我们感到惊讶。早餐如我们所愿……种类繁多，工作人员随时准备为我们提供所需的一切。优越的地理位置，优良的品质，优惠的价格。
我在网上为我的姐妹们预订了酒店。我经常在电视上看到 premier inn 的广告，但 Marlow 的广告却很短。这是一座古老的建筑，但没有理由在外面剥落油漆，接待区又脏又破。我订了一间双床房住了 3 晚。我无法一次预订所有 3 个，但系统允许我单独预订。我在网上支付了 2 个房间的费用，想支付第三个房间的费用，所以我前几天去了 Premier Inn，以支付剩余的房费。迎接我的绅士似乎对有人在那里感到恼火。我向他解释说我想支付第三晚的费用，还询问是否可以将这三晚合并为一个预订。他说他不能那样做，我的姐妹们每天早上都必须去接待处再次办理入住手续。然后我试图为未完成的夜晚付款，但他说我应该在我的姐妹们登记入住或在线时付款，并一直问我要付多少钱。当我尝试在线支付时，我做不到。当我们到达办理入住手续时，他还在问我多少钱。他的整个举止既不热情，也不迷人，也不乐于助人。他看到姐姐们提着大行李箱，就说房间在二楼，没有电梯。他告诉我们哪扇门通向非常狭窄、肮脏和陡峭的楼梯。房间很干净。第二天早上吃早餐时，桌子和椅子又脏又粘，地板也不干净。在电视上看到 Premier Inn 的所有漂亮广告后，一点都不好，令人失望。其中一个晚上，星期六晚上，是 180 英镑，所以也不便宜。我选择这家酒店是因为电视广告及其靠近商店和餐馆的位置。
与非常乐于助人的员工一起住宿真是太棒了。我们喜欢我们的 2 晚，不能要求我。它按照罐头上说的做，但有优秀员工的额外乐趣。我的行动不便，他们把房间四处移动以提供帮助，这并不容易，因为我认为他们已经满了。 Premier Inn——你们有一些很棒的人！
位于美丽的马洛镇的一流酒店。地理位置优越，适合探索城镇。非常干净的酒店，下面有一个不错的酒吧。酒吧的菜单看起来很棒，但我们在 Hand & Flowers 吃饭 - 所以只喝了一杯饮料和早餐。
对于一个非常普通的沼泽标准间来说，这家酒店的价格高得令人难以置信，我预计每晚支付的费用不会超过 100 英镑。我在晚上 10 点 40 分去酒吧点了一杯饮料，却被告知已经叫了最后的订单，当我告诉酒吧女服务员我是客人时，她告诉我可以把饮料带到我的房间。糟糕的服务，酒店很脏，一般都没有打扫干净
酒店很旧，需要更新。房间和浴室非常宽敞，有足够的空间供 1 人使用。但它闻起来有潮湿地毯的味道，壁橱和浴室都需要改造。酒店的位置非常好，附近有不错的餐厅和商店。
The room was very comfy and had everything I needed for my overnight stay. Staff are friendly and the breakfast was cooked to order. Charlotte made sure I had everything I needed to enjoy my breakfast.
This hotel is a disgrace to the Premier Inn brand and the management and central customer services don’t care. Please go ahead and stay in a hotel which is visibly falling down, filthy and with uncaring staff if you need to but we’d strongly suggest you avoid it. There’s A4 pieces of paper pinned over the hole in the ceiling above the toaster! Lovely crumbling masonry falling on the toaster! There’s hardly ever anyone on the reception and they don’t answer their phone. When we eventually got to speak to them about lost property they didn’t know if they’d found my property or not. This is not to the Premier Inn standard at all. Very sad.
I love Premier Inns. Mainly because they are excellent value and you know the standard will be consistent. Sadly this hotel did not meet this. The receptionist seemed rather hot and bothered and had a bit of a couldn't be bothered attitude. She wasn't welcoming or professional. I asked to buy breakfast upon check in but she simply handed me the key and said "buy it in the morning". So then we went to the room we were directed to and opened the door and there was someone else in there already! We were so shocked! Back at reception she said she had forgotten she had switched rooms earlier, so she gave us room one, an accessible room. It was tired looking, in fact the whole Premier inn looked desperately in need of a refurb. The bed was like a rock and the pillows were limp (usually the pillows are so plump in PI) The tv had no remote, so back at reception she gave us two and said one of them will work. Well neither did as they had no batteries! Back at reception and some batteries later we finally had a remote control. The room had a damp smell and wasn't well noise proofed so you could hear every footstep in the building and some outside noise. We didn't have the best nights sleep and probably wouldn't go back unless this PI was completely refurbed. Even the corridor where the main entrance was the carpet was dirty with bits everywhere. I couldn't connect to the free wifi - the receptionist said "yeah wifis rubbish here!" Oh and the walls in the restaurant were filthy with food etc and the walls desperately need repainting. Its really hard to get a carpark space on the weekend too.
We had to reject an unsafe room, was offered no alternative and had to find another hotel. On arrival in our allocated room (16) we found the room to be in very poor repair (broken windows, dirty curtains trapped between the secondary double glazing and broken old windows so they would not shut properly, an extremely powerful mouldy damp smell in the bathroom which made us feel ill, and a fire exit door outside our room door that was sticking due to a broken hinge). We did not feel it was a safe or healthy environment for our four year old son. We reported this to the reception staff who was sympathetic but said there were no other rooms available, and that the hotel was in poor repair and was going to shut very soon and be rebuilt. In my opinion it should already be closed. We then said in that case we wanted a full refund. The member of staff phoned a manager and put her on speakerphone. Initially we were told we would only be refunded for the second and third night of our stay. I stated that this was unreasonable and at that point we were promised that we would receive a full refund. So far we have received no refund and also have had an invoice for one night's stay. We then left the hotel and had to find another hotel nearby quickly as our son was tired, which ended up costing us more than double. This hotel should not have the Premier Inn name, because it is nothing like as good as most of their hotels.