酒店回复: 亲爱的 mwm_7854 感谢您分享您对 The Inn 的评价,很抱歉我们未能满足您的期望,请接受我的歉意。遗憾的是,The Inn 的许多客人喜欢的项目对您和您的妻子来说却是一个挑战,我很难过地读到这个消息。我想让您知道,我们有电梯,我们的工作人员很乐意帮忙搬运行李,我们的酒店是美国历史悠久的酒店,可追溯到 1799 年,因此我们的一些房间确实需要爬楼梯。但其他房间则不需要。我可以更详细地介绍我们屡获殊荣的自然设计景观、我们的住宿和位于 1 层的套房以及 The Inn 的其他迷人设施,但我意识到我们独特的历史悠久的旅馆未能满足您的需求。我们希望您能找到更适合威尔明顿之旅的酒店,并希望您能够享受 Montchanin Village 酒店附近的世界级博物馆、花园和景点。再次抱歉,我未能超出您的期望。广告 这是真的
This is a cool historic property that used to be part of the Winterthur estate, one of the Dupont family’s properties in the area, and was the perfect base for our visit to Wilmington and the Brandywine Valley, during which we visited Winterthur, Nemours Estate, Hagley Museum, and Longwood Gardens, all within 5-17 minutes driving distance. I booked a 2-bedroom suite for my family, and what I liked about this property is that the rooms have separate bathrooms, and depending on the layout, the rooms could either both be on the same floor, or on separate floors, so it was very private. I was traveling with my husband, our toddler, and my parents, so this setup was ideal for us. We were given a 3-floor apartment, so the bedrooms are on the 2nd & 3rd floors, with a living room area on the ground floor, which has a mini fridge, microwave, small sink, and comes with coffee & tea, which you can also get in the main lobby. The property was built to house the staff that worked on the DuPont estate back in the day, and the grounds are laid out like a small village with individual cottages or townhouses, which I thought was unique and interesting. It is a little dated in parts and there were some details that missed the mark, like the bed is comfortable enough but the mattress is a bit creaky, our phones weren’t working so I couldn’t call the front desk and had to walk there, the toilet paper roll was sliding off a slanted holder that was loose, and the one that bothered me most was how heavily perfumed the housing unit was when we walked in. Artificial air fresheners give me a headache, so I found the Glade plug-in and had to unplug it and air out the rooms. None of those things were a big deal to me (except the air freshener) but more attention to detail could be paid to the maintenance. The rooms were otherwise very clean and comfortable, and we loved the charm and character of the place. The staff we encountered were all warm and friendly. We really enjoyed our stay here and would definitely book it again if we return to the area.
这是我们再次光顾。过去,我们也曾举办过私人用餐活动、举办过家庭聚会,并因个人和职业原因在酒店和餐厅接待过客人。再也不会来了。我们每晚 400 美元的房间就在路边,重型卡车、救护车和火车经过。虽然交通问题不是酒店的错,但当我看到价格(并将其与预订网站上的其他选择进行比较)时,我以为这个房间会很壮观、安静、令人惊叹。但事实并非如此。这是一笔巨大的金钱浪费。没有女仆服务,房间很暗,晚上没有足够的灯光,没有行李服务,我入住前提出的要求也没有得到满足。令人失望的事情还有很多,但最重要的是,这家旅馆将不再是我们在格林维尔地区的选择。
我们在这里度过了周年纪念日,这正是逃离所需要的!旅馆占地很大,客房分布在酒店内的几栋房屋内。我们的高级房(配有燃气壁炉)宽敞、干净、非常宜人。它有一种复古的氛围,房间里有一些可爱的古董。周末多雨,所以我们喜欢在当地吃早午餐,在酒店迷人的水疗中心享受美妙的面部护理,并享受我们房间的宁静舒适。如果您愿意,该地区还有很多值得参观和参与的活动——朗伍德花园和几个杜邦庄园可供参观。总的来说,我们强烈推荐这家酒店——酒店的位置、魅力和个性!
天哪,我真想爱上这个地方。我一直被教导,如果你没有什么好话要说,那就什么都别说。但是当涉及到辛苦赚来的钱时,我也一样。我很高兴回到我长大的地方,拜访家人。我先说优点:它非常古雅,淋浴很棒,我喜欢房间里的乳液和浴袍!非常舒适。然而:它应该被称为“不太热闹的旅馆”——他们有一个漂亮的小屋,每晚的价格,提供鸡尾酒招待会(仅限周五),提供一些小吃和鸡尾酒;他们请客!缺点——老实说,你的钥匙卡不能用(不要把手机或信用卡放在附近——否则就没用了)。没有其他低端或高端酒店有这个问题(非常罕见);这里没有。我们被锁在外面好几次;上午 11 点和早上 8 点。也许可以增加带家具的客厅更新——如果你有壁炉,一定要确保它能用。你好,现在是十二月,我们想有一个可以工作的壁炉——但这里不行!缺点:房间里的 Mixpresso 咖啡机是个不错的额外福利,但是,我发现滴入咖啡杯的方式有问题,拆开后,猜猜是什么“错误”堵塞了滴水口。这是在使用了几杯咖啡之后。就价格而言——这个地方应该是一流的,设施更多,前台工作人员更友好。住过之后,我喜欢对自己说,我一定会回来的,但是,我不会再回到 Montchanin 旅馆了。这真是太遗憾了。
我尝试联系这家水疗中心,询问除了蒸汽浴室或桑拿等服务外,水疗中心可能还提供哪些其他设施。我得到的回复基本上是阅读宣传册,我确实读了,但上面没有说明这些内容。之后没有回复。非常失望,他们没有给我提供简单的回复:是或否。期待尝试这个地方
非常失望,这家酒店脏兮兮、臭气熏天,房间有异味,需要进行多次维修。床垫太旧了,你滚到中间。窗外是蜘蛛网和碎屑。地面非常脏乱,由于混凝土和台阶破损,走动很危险。没有食物,如果你没有车,你就会陷入困境。工作人员在建议、帮助或其他方面都不太热心。我不确定故事的来龙去脉,因为我确信这家酒店曾经很可爱,但现在却令人失望。住在城里的杜邦酒店或类似酒店会是一个更明智的选择。
我和妻子在旅馆住了三个晚上,作为我康复期间的一部分。我们的任务是游览当地的景点:朗伍德花园、内穆尔大厦、温特图尔和哈格利。我们一到,事情就开始走下坡路(无论是字面上还是比喻上)。在通往接待处的路上,迎接我们的是一段很长的台阶。前台没有人。有一个铃铛,但不是用来叫服务的铃铛。当有人来的时候,气氛并不热情。我们被分配的房间在地图上标出,从停车场步行 250 英尺的路线必须解释……先下坡才能到达大楼,然后穿过一条公共道路,然后走下台阶,然后再上更多的台阶才能到达我们的门口。没有人帮我们拿行李,谢天谢地,行李很轻。当我们走进房间时,我们互相说:我们每天都要反过来做这件事。就我而言,我的敏捷性受到了严重限制,而我的妻子每走 100 英尺就需要休息一次。大楼周围环境维护不善,混凝土开裂,灌木和树木杂乱无章,大楼前面就是一条繁忙的道路。大楼内部的装饰和家具虽然古雅,但有些破旧,卧室和浴室在二楼,需要通过一个危险的“讲台楼梯”才能到达,这需要 100% 的注意力和牢牢抓住扶手。底部的拐角台阶几乎不够大,无法让你的脚稳稳地落地,所以我们决定把行李留在一楼,需要的时候再把东西搬到卧室/浴室。暖通空调控制器松散且难以使用:要么热要么冷。我们在那里的时候,旅馆的餐厅关门了;我们没有吃“外带”早餐(去那里摄入的热量比早餐所能提供的热量还要多!);谢天谢地,我们在该地区找到了一些不错的餐馆。结果是,这家旅馆在任何方面都没有令人满意:它对我们的旅行来说更多的是一种限制,而不是一种优势;我们不会再回去了。
最糟糕的住宿体验。这真是个笑话,居然是美国历史酒店集团的一部分。肮脏的石头入口、干枯的树叶、曾经是白色的灰色塑料柳条摇椅,还有肮脏的垫子。一进门,入口地毯上沾满污渍和污垢,金属入口门内侧被踢坏并扭曲。厨房的木制台面被划伤和划痕严重,很难看,木制餐具托盘也是如此。然后是蚂蚁……然后是隔壁的淋浴声,声音太大,我们不得不在周六早上 6:45 离开卧室。然后我们就离开了。管理层根本不在乎。
这里的房间需要通过停车场对面陡峭、破损且狭窄的台阶才能到达。当我告诉工作人员房间不适合新婚夫妇更换时,他们为我提供了一个免费房间供他们使用几个小时。然后他们给了我一张 459 美元的账单,让我大吃一惊!这里的酒店不友好、管理不善,而且不关心与客人建立积极的关系。他们完全搞砸了我们的团体预订,因为我们给我们发了错误的团体名称的确认书,他们给我们发了一份我们从未与他们计划过的彩排晚宴合同!在 Montchanin 的经历给原本美好的婚礼增添了许多不愉快的事情。还是住在杜邦酒店吧。多开 15 分钟的车是值得的。
预订了 2 间连通套房,住 2 晚......不便宜。入住时,我们预订的 2 间客房已让给其他客人,我们被安排了 2 间备用客房。我们一家人出行,选择特定客房是有原因的。入住第一晚后,我们出去玩了一天,回来时发现没有客房服务。我们打电话给前台,被告知客房服务当天已经离开,我们的房间不会整理。不退款也不提供住宿。这个地方不像广告上说的那样。去别的地方吧。我们对这个地方的整体印象是没有人愿意为您服务或让您住得尽可能好。前台全是由友好的青少年组成的,他们很友好,但不能解决任何问题。
This is a cool historic property that used to be part of the Winterthur estate, one of the Dupont family’s properties in the area, and was the perfect base for our visit to Wilmington and the Brandywine Valley, during which we visited Winterthur, Nemours Estate, Hagley Museum, and Longwood Gardens, all within 5-17 minutes driving distance. I booked a 2-bedroom suite for my family, and what I liked about this property is that the rooms have separate bathrooms, and depending on the layout, the rooms could either both be on the same floor, or on separate floors, so it was very private. I was traveling with my husband, our toddler, and my parents, so this setup was ideal for us. We were given a 3-floor apartment, so the bedrooms are on the 2nd & 3rd floors, with a living room area on the ground floor, which has a mini fridge, microwave, small sink, and comes with coffee & tea, which you can also get in the main lobby. The property was built to house the staff that worked on the DuPont estate back in the day, and the grounds are laid out like a small village with individual cottages or townhouses, which I thought was unique and interesting. It is a little dated in parts and there were some details that missed the mark, like the bed is comfortable enough but the mattress is a bit creaky, our phones weren’t working so I couldn’t call the front desk and had to walk there, the toilet paper roll was sliding off a slanted holder that was loose, and the one that bothered me most was how heavily perfumed the housing unit was when we walked in. Artificial air fresheners give me a headache, so I found the Glade plug-in and had to unplug it and air out the rooms. None of those things were a big deal to me (except the air freshener) but more attention to detail could be paid to the maintenance. The rooms were otherwise very clean and comfortable, and we loved the charm and character of the place. The staff we encountered were all warm and friendly. We really enjoyed our stay here and would definitely book it again if we return to the area.