酒店回复: Estimado huésped,Le agradecemos que se haya tomado el tiempo para compartir su opinión sobre su estancia en Red Roof Inn Richmond, VA. Su agradecimiento es muy importante para nosotros. Nos esforzamos por garantizar que cada huésped tenga una estancia memorable y nos complace saber que lo logramos en su caso.Sus comentarios nos motivan a mantener nuestros altos estándares y a seguir mejorando nuestros servicios. Gracias por elegir Red Roof. Esperamos tener la oportunidad de recibirle nuevamente en sus próximos viajes.Atentamente,ShennaGerencia de Red RoofEspecialista en Respuesta a Red Roof
1.0分
家庭亲子
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I highly do not recommend going to this hotel. when I arrived The walls were literally bleeding with water. The hot water in the shower would not turn off the room was like a sauna. We turned the AC on and all that did was make the walls bleed more the bathroom had no soap. The TV wouldn’t work properly. The beds were extremely uncomfortable and again I would not recommend this dump.
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酒店回复: Dear Esteemed Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond VA. I am very sorry to hear about the unacceptable conditions you experienced during your stay. The issues you described, including water damage, malfunctioning hot water, ineffective AC, lack of soap, a faulty TV, and uncomfortable beds, are far below our standards. Please accept my sincerest apologies for failing to provide a comfortable and satisfactory experience. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof ManagementRediResponse Specialist
2.0分
其他
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Really nice rooms but you do see roaches here and there and they don’t mop your room floor and a 100$ deposit and the guys at the front desk give you a hard time other than that it’s okay
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond, VA. I was saddened to read that your stay fell short of your expectations due to the roaches in the room that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. I'm truly sorry to hear that your stay was impacted by the interaction you had with our staff, the condition of the floor. We strive to ensure a pleasant and efficient check-in/check-out process and regret that this was not your experience. At Red Roof, we aim to restore your confidence in our ability to prevent such problems going forward. We value your business and hope you will give us the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
2.0分
其他
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the clerk at the front desk barely speaks english and gets annoyed when you cant understand him. id love to know how the heck that's my fault. 2. he was incredibly rude with the fact his accent is so strong and their policy is ridiculous. imagine having only like 70$ to your name and having to put down a stupid 100$ deposit on an already reserved hotel... most places only charge like a 50$ deposit if even that. regardless imagine struggling to find a place for the night and you have to pay a "mandatory" 100$. ive stayed at sooooo many places where u dont have to put some stupid deposit.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Richmond VA. I deeply regret to learn that the interaction you had with the Front desk, and our deposit policy impacted your stay. We strive to provide excellent service and clear communication, and it is disappointing that we fell short of your expectations. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
While paying for a "Deluxe" room, I expect there to be more than the minimal furniture.
The room was adequate for sleep, but left a LOT to be desired.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Richmond VA. I am sorry to hear that your experience in our Deluxe room did not meet your expectations. We strive to provide a comfortable and fulfilling experience for all our guests, and it seems we fell short during your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
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Rooms were clean, roaches and uncleaned bed sheets and towels. Had to change rooms because our first one had several roaches crawling around. Dirty mini fridge and bathroom door didn’t close completely. Worst stay ever!
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond, VA. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
没有热水，没有电视，态度极其恶劣，投诉时他们还撒谎。
天花板漏水，马桶有霉菌，床单和毛巾上都有血迹。
他们一开始要我们交100美元的押金，说是万一房间损坏。结果我们入住的时候，地板就已经损坏了，有裂缝，还有黑点。房间里有蟑螂，我们不得不自己买杀虫剂。暖气和空调系统上也堆满了脏抹布。我以后绝对不会再租那里的房间了，而且房间里连熨斗和熨衣板都没有。
我可能不会再来这里了。
水槽角落里有老鼠粪便。浴室浴缸里也有一些。我打死了一只很大的蟑螂和两只小蟑螂。床单上有污渍，还有疑似香烟烫痕。
非常感谢。
I highly do not recommend going to this hotel. when I arrived The walls were literally bleeding with water. The hot water in the shower would not turn off the room was like a sauna. We turned the AC on and all that did was make the walls bleed more the bathroom had no soap. The TV wouldn’t work properly. The beds were extremely uncomfortable and again I would not recommend this dump.
Really nice rooms but you do see roaches here and there and they don’t mop your room floor and a 100$ deposit and the guys at the front desk give you a hard time other than that it’s okay
the clerk at the front desk barely speaks english and gets annoyed when you cant understand him. id love to know how the heck that's my fault. 2. he was incredibly rude with the fact his accent is so strong and their policy is ridiculous. imagine having only like 70$ to your name and having to put down a stupid 100$ deposit on an already reserved hotel... most places only charge like a 50$ deposit if even that. regardless imagine struggling to find a place for the night and you have to pay a "mandatory" 100$. ive stayed at sooooo many places where u dont have to put some stupid deposit.
While paying for a "Deluxe" room, I expect there to be more than the minimal furniture.
The room was adequate for sleep, but left a LOT to be desired.
Rooms were clean, roaches and uncleaned bed sheets and towels. Had to change rooms because our first one had several roaches crawling around. Dirty mini fridge and bathroom door didn’t close completely. Worst stay ever!