The most basic of places but serviceable. Needs updates but reasonable clean. Ok for a quick overnight stay but wouldn’t want to stay longer than that
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酒店回复: Dear Brad,Thank you for your feedback. We’re glad to hear that our hotel served your needs for a quick overnight stay. We appreciate your comments about the cleanliness and service, and we’re also aware of areas that need updating. Rest assured, we’re working on improvements to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future!Best regards,Burgundy Inn & Suites By OYO El Paso Team
1.0分
其他
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Towels were filthy and stained, room had not been properly cleaned, bathroom doorknob was smashed/broken and bathroom fan made loud grinding noise for a few seconds and then died. Overall it was a very poor experience.
1.0分
情侣出游
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No body soap in the room, room smelled of smoke badly, no pillowcases on pillows that were completely yellow stained, a person outside the entrance by dumpster grilling on a grill sitting on the ground , either high or intoxicated yelling at quest and wouldnt leave them alone, terrible place, paid for room in advance on ******* and still charged a $50 deposit that has not been returned yet after 5 days
1.0分
其他
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Stay Away! Extremely rude!
If I could give zero stars I would. We arrived after spending hours at a festival and they were canceling reservations on people that had booked through 3rd parties and then trying to get them to book directly for $195 a night. The hotel was under construction and had chairs stacked in front of the breakfast area. The staff was extremely rude! Stay away!!
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酒店回复: Dear Guest,We deeply regret that your experience with us was disappointing. Please accept our sincerest apologies for the issues you encountered during your stay. We understand how frustrating it must have been to arrive after a long day and find your reservation canceled. Rest assured, we are addressing these concerns with our team to ensure better communication in the future.We also apologize for any inconvenience caused by ongoing renovations and the quality of service you received. Our goal is always to provide a welcoming and comfortable experience, and we're disappointed that we fell short in your case.If you'd like to discuss your experience further, please don’t hesitate to contact us directly. We hope you'll reconsider staying with us again in the future to show you the improvements we’re working on.Sincerely,The Burgundy Inn & Suites Team
1.0分
其他
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I booked a room on ******* at this property. When I arrived, the front desk told me there are no rooms and asked how ******* could rent a room that does not exist. I left the property and asked for a refund through the ******* app. The property and ******* told me there is nothing they can do since I cancelled the room. I did not cancel, the property did and ******* did not honor their booking. Two weeks have passed with no refund.
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酒店回复: Dear Eric,We sincerely apologize for the inconvenience you experienced during your stay. It is always our aim to provide a seamless experience for all our guests, and we regret that this situation did not meet your expectations. We understand how frustrating it can be to deal with booking discrepancies, and we are committed to resolving any issues with our third-party partners.Please contact our customer service team directly, and we will do everything we can to assist in addressing your concerns and ensuring that this matter is properly handled.Thank you for your patience, and we hope to have the opportunity to make this right.Best regards,The Burgundy Inn & Suites Team
2.0分
其他
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When we arrived in our room, there was only one towel, no wash cloths. We had to go down to the front desk to get them. The toilet paper was nearly empty, front desk again. No coffee or creamers or sweeteners in the room coffee bar, went without. No glasses on the sink, went out and bought some. Only one shampoo and conditioner. The towels and wash cloths were stained. The bed was too hard for my bad back. The tub was very slick my wife fell and could not get up, I had to help her. I slept in a chair. No breakfast service. I saw many torn window screens, one window had a beer cardboard box flattened over the torn screen by a customer. Refrigerator was very noisy.
2.0分
其他
Doubled the price when we added a day. And had us put down a $100 security deposit when we checked in
3.0分
其他
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You get what you pay for
The room smelled musty, but the bed and the bed were comfortable. The shower head and curtain were old and grungy, but the water was hot and the water pressure was decent. Breakfast was just cereals and waffles. The property looks worse on the outside. The woman at the front desk was nice.
2.0分
商务出差
AC did NOT work! ONLY breakfast option was cold cereal! Coffee was full of sludge- undrinkable!
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酒店回复: Dear Darlene,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We're truly sorry to hear about the AC not working and the breakfast experience. Your comments regarding the coffee have been noted, and we'll be addressing the concerns to improve these services.We hope you'll give us another chance to provide a better experience next time.Best regards,The Burgundy Inn & Suites Team
5.0分
其他
Got to meet the owner with excellent customer service. Hes been doing a great job updating the place!
Ok place
The most basic of places but serviceable. Needs updates but reasonable clean. Ok for a quick overnight stay but wouldn’t want to stay longer than that
Towels were filthy and stained, room had not been properly cleaned, bathroom doorknob was smashed/broken and bathroom fan made loud grinding noise for a few seconds and then died. Overall it was a very poor experience.
No body soap in the room, room smelled of smoke badly, no pillowcases on pillows that were completely yellow stained, a person outside the entrance by dumpster grilling on a grill sitting on the ground , either high or intoxicated yelling at quest and wouldnt leave them alone, terrible place, paid for room in advance on ******* and still charged a $50 deposit that has not been returned yet after 5 days
Stay Away! Extremely rude!
If I could give zero stars I would. We arrived after spending hours at a festival and they were canceling reservations on people that had booked through 3rd parties and then trying to get them to book directly for $195 a night. The hotel was under construction and had chairs stacked in front of the breakfast area. The staff was extremely rude! Stay away!!
I booked a room on ******* at this property. When I arrived, the front desk told me there are no rooms and asked how ******* could rent a room that does not exist. I left the property and asked for a refund through the ******* app. The property and ******* told me there is nothing they can do since I cancelled the room. I did not cancel, the property did and ******* did not honor their booking. Two weeks have passed with no refund.
When we arrived in our room, there was only one towel, no wash cloths. We had to go down to the front desk to get them. The toilet paper was nearly empty, front desk again. No coffee or creamers or sweeteners in the room coffee bar, went without. No glasses on the sink, went out and bought some. Only one shampoo and conditioner. The towels and wash cloths were stained. The bed was too hard for my bad back. The tub was very slick my wife fell and could not get up, I had to help her. I slept in a chair. No breakfast service. I saw many torn window screens, one window had a beer cardboard box flattened over the torn screen by a customer. Refrigerator was very noisy.
Doubled the price when we added a day. And had us put down a $100 security deposit when we checked in
You get what you pay for
The room smelled musty, but the bed and the bed were comfortable. The shower head and curtain were old and grungy, but the water was hot and the water pressure was decent. Breakfast was just cereals and waffles. The property looks worse on the outside. The woman at the front desk was nice.
AC did NOT work! ONLY breakfast option was cold cereal! Coffee was full of sludge- undrinkable!
Got to meet the owner with excellent customer service. Hes been doing a great job updating the place!