这并非投诉，而是我真心担忧的问题。遗憾的是，我入住的是酒店唯一一间标榜为“无障碍”的房间。然而，它根本不是！浴室虽然宽敞，但仅仅在马桶周围加装两个扶手、降低洗手盆的高度并不能使其变得无障碍。残疾人根本无法淋浴——而对于大小便失禁的人来说，淋浴是必不可少的。因为你必须爬进浴缸（可能要从轮椅上爬进去，而且腿部无法活动？），而浴室里没有淋浴凳或浴椅，所以你只能坐在浴缸里，但这样就够不着淋浴控制按钮了。接下来还有如何出浴的问题——有护理人员陪同都很难，独自一人更是难上加难！所以，根本没法淋浴，也没法洗澡。房间本身还不错——家具略少，但我可以理解，这可能是为了方便轮椅通行而尽量减少家具。然而，床边的警报拉绳位于床的一侧，轮椅使用者根本够不着，因为床和墙之间的缝隙大约有18英寸（约46厘米）——轮椅根本无法推下去，也无法移动轮椅以便转移到床上。请问，能否有人坐在轮椅上亲自体验一下，哪怕假装双腿无法活动？我并非抱怨，因为我身体并无大碍（只是年纪大了），但我四肢健全，却无法进出淋浴间。然而，我的丈夫生前身患重度残疾，一只手臂瘫痪，而且大小便失禁。我们根本无法入住这间客房。请问能否将浴室改造成淋浴间？能否提供淋浴座椅，或者哪怕是浴缸扶手？我非常乐意与您探讨如何在不花费数万英镑的情况下解决这个问题，这样还能为你们带来更多顾客。我甚至怀疑你们是否符合无障碍设施的相关规定。房间是为残疾人士准备的。房间干净舒适，但如果能重新装修一下，遮盖住墙壁等处的​​修补痕迹，那就更好了。此外，床边如果能多装几个插座就更好了。有些残疾人士需要使用电源插座（例如呼吸机、雾化器等），如果插座只在床的一侧，那就很危险了。

Spencer was very helpful he was on it like a car bonnet fast service from Spencer beds were unbelievable me and my friend Declan had a very enjoyable experience thanks to Spencer

We had a double room on the first floor with our other companions having a twin room on the ground floor. All 4 of us agreed the rooms were spotlessly clean. We were all very pleased with our stay and Toby carvery was right outside the door to reception. Only complaint was the lighting is rather dim. Would we use again…most definitely. Well done to the staff who was polite and friendly at reception , and to whoever cleans the rooms.

Stayed here a few times and always had a great experience. The rooms are clean and comfortable, and the service is consistently good. Dawn at reception is especially helpful and welcoming.