酒店回复: Dear Cheryl, We deeply regret to learn about the noise and maintenance issues you encountered in your room. We understand how these can impact the overall experience and assure you that we take such matters very seriously. We will address your comments with our associates to ensure such concerns are never repeated. We are also sorry for the level of service you received from some of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Nicholas GoedeGeneral Manager

酒店回复: Dear Peter, We believe our dedicated staff, location, and amenities create a memorable experience for our valued guests. We are also delighted to hear you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that their hard work is recognized by our valued guests like you. Thank you for taking the time to share your review of our property. We look forward to hosting you again at Holiday Inn Express & Suites Brevard - City Center.Sincerely,Selina BudroGeneral Manager

酒店回复: Dear Sara, Your compliment is truly appreciated, thank you! We believe that a fresh, clean hotel is one of the cornerstones of a memorable stay, and we're glad you think so too. We also appreciate your kind review regarding our breakfast buffet. We are happy that you enjoyed our variety of items. Our staff is committed to providing superior quality and exceptional service, so we appreciate receiving your review. Thank you once more, and all of us at Holiday Inn Express & Suites Brevard - City Center hope to see you again on your next visit to the city.Sincerely,Selina BudroGeneral Manager