酒店回复: I apologize you did not enjoy your stay with us. I was not made aware of any issues during your 2 week stay. I could have addressed any of those issues, Take care and have a great day!
4.0分
其他
原文
翻译提供方：Google
好的
酒店回复: Thank you for your review.
5.0分
其他
Absolutely loved this Hotel!! It was so clean and nice. Will be staying here anytime we come to a Green Bay game.
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酒店回复: Thank you for taking the time to leave a review. I am glad you enjoyed your stay with us. We do our best to make sure the hotel stays clean and in order so seeing that noticed is great. We would love to have you for every Packer game so we look forward to seeing you again soon. Have a great day!
1.0分
其他
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Very poor customer service
We arrived at10:45 pm. The front desk lady told us she could not give us a room because the system was down and it could take 20 minutes, 30 minutes, an hour or not sure how long for the system to come up. She told us to sit in the lobby until it came up. She stated several times she could not give us a room until the system came up. After I started maybe she should just let us into any room and when the system came up she could enter the relevant info. After a circular discussion for 15 minutes (?) she suddenly told us we could use a room right next to the front desk. In the morning I mentioned this to a man that was at the front desk and he stated rather indignantly that their internet was down, it happens all the time and there was nothing they can do about. He was quite rude and very unprofessional. Given the above, I would like to request a refund of $170 which I paid for this room.
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酒店回复: I apologize that the system was down when you arrived. I reviewed the camera footage of your arrival and it was 6 minutes from the time you arrived until the time you were let into a room. You arrived at the desk at 10:39pm and she let you into the room at 10:45. The reason we have an issue when the Property Management System (PMS) is down is because we cannot see what room anyone is supposed to be checking into so she had you sit in the lobby for a couple minutes while she was looking thru the occupied rooms and finding one for you and 6 minutes later she came and got you from the lobby and let you into the room. In the morning you came to me and told me you had to wait for a long time to get into a room (like you have done in this review as well) when that simply is not true. Your argument to me was that you "Could" have had to wait until 2 am to get a room not that you had to. Then you told me you waited at least a half hour to be let into a room and you were only let in after you had to complain again because of your wait, that was not the truth. The front desk agent came and got you from the lobby 6 minutes after you arrived (Once she found a room you could go into). I did not say our internet was down, I said the PMS was down temporarily the night before and apologized that it has happened and that it has happened before, you then accused the hotel of taking it offline. I explained that we did not take it offline and that sometimes it happens due to an issue and that we have no control over when software has a glitch or breaks. You then said "No that does not happen, you took it down because electronics never don't work" then you also said you have worked somewhere for 20 years and the computers have NEVER had an issue and that your electronics never have an issue and that if I have electronics that do that I have the wrong electronics. There was even another lady in the lobby during this that overheard you and said that could not be true. You were very rude to me and very dishonest about everything. I will not authorize any sort of refund. If you have any other questions please feel free to reach out. Have a great day!
4.0分
情侣出游
We always stay when in the area. Good service. Overall quiet with windows shut but there is dogs that bark and can hear with windows opened. itarea.
3.0分
家庭亲子
Bed and pillows were comfortable. TV was hard to work. Two different times staff were rude and not willing to help.
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酒店回复: Thank you for taking the time to leave a review, I am sorry there was some difficulty with the TV, I also apologize that staff did not help. Could you let me know what time of the day the staff refused to help please so I can see who was working that shift and take care of that. I am glad though that you found the beds and pillows comfortable. I look forward to hearing back so I can resolve the service issue. Have a great day!
4.0分
商务出差
The breakfast was sub standard compared to other hotels I have stayed in with the same price point.
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Have a great day!
5.0分
其他
Nice accomodations!
Very clean, friendly staff, breakfast was ok. Relaxing atmosphere.
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酒店回复: Thank you for taking the time to leave a review. I am glad you enjoyed your stay with us. We look forward to having you back in the future. Have a great day!
5.0分
家庭亲子
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We really enjoyed our stay here. The beds were very comfy. They restocked and straightened our room daily. The breakfast was yummy. My daughter loved the no touch pancake maker. Staff was friendly and quick to help when we had any issues. The pool and hot tub were a great addition. Lots of parking.
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酒店回复: Thank you for taking the time to leave a review. I am glad to see you enjoyed your stay. Its great to see you enjoyed the breakfast and that the staff was on top of things. Thank you again and we look forward to having you back in the future. Have a great day!
5.0分
其他
I was surprised at how nice this property was given it is in a small town without a lot of attractions around it.
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酒店回复: Thank you for taking the time to fill out a review, thank you we try hard to make sure the property stays looking good. I am glad to see you enjoyed your stay with us and we look forward to seeing you again in the future. Have a great day!
适合 2 或 3 天
好的
Absolutely loved this Hotel!! It was so clean and nice. Will be staying here anytime we come to a Green Bay game.
Very poor customer service
We arrived at10:45 pm. The front desk lady told us she could not give us a room because the system was down and it could take 20 minutes, 30 minutes, an hour or not sure how long for the system to come up. She told us to sit in the lobby until it came up. She stated several times she could not give us a room until the system came up. After I started maybe she should just let us into any room and when the system came up she could enter the relevant info. After a circular discussion for 15 minutes (?) she suddenly told us we could use a room right next to the front desk. In the morning I mentioned this to a man that was at the front desk and he stated rather indignantly that their internet was down, it happens all the time and there was nothing they can do about. He was quite rude and very unprofessional. Given the above, I would like to request a refund of $170 which I paid for this room.
We always stay when in the area. Good service. Overall quiet with windows shut but there is dogs that bark and can hear with windows opened. itarea.
Bed and pillows were comfortable. TV was hard to work. Two different times staff were rude and not willing to help.
The breakfast was sub standard compared to other hotels I have stayed in with the same price point.
Nice accomodations!
Very clean, friendly staff, breakfast was ok. Relaxing atmosphere.
We really enjoyed our stay here. The beds were very comfy. They restocked and straightened our room daily. The breakfast was yummy. My daughter loved the no touch pancake maker. Staff was friendly and quick to help when we had any issues. The pool and hot tub were a great addition. Lots of parking.
I was surprised at how nice this property was given it is in a small town without a lot of attractions around it.