Rooms are decently clean but worn out, failing wallpaper, needs new beds. the king bed i had was an old spring with a double box spring. The box spring was broken and crowned in the middle.
The shower needed a deep clean. The common area needed a deep clean. Handrails were clearly in touched for a long time. U could see built up dirt. When on the stair landing toucan see the tops of vending machines dustiness and handprints. The continental breakfast area was sticky and minimally appealing. When in the common area and hotel desk it was visible the staff was living there, you could see an attached room where the stall slept or rested. In the hall to the pool there was an open door to a kitchette occupied with staff foods and mess. The pool looked like it hadn’t been cleaned in some time and that might reflect in the Saftey of the water. I was appalled at the state of the pool bathroom/ changing room. It looked as if had not been cleaned in weeks. The sink and toilet were soiled heavily. Trash on the floor, dirty walls. I assumed it was the hotel staffs toilet. I will not recommend or stay there again.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. I sincerely apologize that your stay did not meet your expectations. The cleanliness and condition issues you described, including the room, common areas, and pool facilities, are not acceptable, and we take these concerns very seriously.We are reviewing your comments with our housekeeping and maintenance teams to address these issues immediately and ensure improvements are made. Your feedback is important to us, and we regret that your experience fell so short of our standards.We hope to have the opportunity to provide a much better experience should you consider staying with us again in the future.Sincerely,General Manager
4.0分
家庭亲子
Overall the room was nice and quiet.
I was disappointed that the bathroom light flickered like a strobe light
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear you found your room nice and quiet. I apologize for the issue with the bathroom light and appreciate you bringing it to our attention, as we’ll have it addressed.We hope to welcome you back for an even better stay in the future.Sincerely,General Manager
5.0分
其他
The staff was friendly.
The adjoining restaurant bar was convenient and the food was good.
The price was right for a one nights stay.
酒店回复: THANK YOU.
1.0分
家庭亲子
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2nd night stay;no sleep because young people partying in room next door. Staff did not help to resolve the noise. Could have given them a differnt room. The 2nd night stay ,Sat, should be refunded. A room is to have a good night sleep.
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酒店回复: Hii Sandra, Sorry to hear about the noise issue during your stay. We will look into improving our noise management .Regarding the refund ,we understand your concern , but since you occupied the room , unfortunately a refund is not possible as per our policy. Our policy applies uniformly to all reservations to remain fair to every guest. We appreciate your feedback and hope to welcome you back.Best regards ,Ameriway Inn & Suites.
3.0分
其他
It was ok nothing to write home about breakfast could be better for the amount of money you pay
酒店回复: Thank you.
5.0分
其他
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Super clean, and with plenty of dining/convenience options nearby. My only caveat is that the walls were a bit thin, so the neighbors sound a bit noisier than they really are. Overall though, one of the nicer hotels I've stayed at.
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酒店回复: Dear Jerry,Thank you so much for your wonderful feedback and perfect rating! We’re delighted to hear you enjoyed the cleanliness of our hotel and the convenience of nearby dining and shopping options. We truly appreciate your note about the sound from neighboring rooms, and we will certainly keep this in mind as we look for ways to improve our guest experience. We’re so glad to know we are one of the nicer hotels you’ve stayed at, and we look forward to welcoming you back again soon!Best regards,Ameriway Inn & Suites.
3.0分
其他
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Hotel was clean but pretty basic. It has 2 floors but no elevator. The desk clerk did change our 2nd floor room to a first floor. We were only there for one night.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear you found the hotel clean and that our front desk was able to accommodate your request for a first-floor room. We appreciate your comments regarding the property’s features and hope to provide an even more comfortable stay on your next visit.Kind regards,General Manager
4.0分
其他
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Decent rooms. Nice amenities. Everything you really need for a couple nights. No elevator for second floor rooms. AC works great!! Beds pretty comfy. No toiletries so bring your own. Overall pretty good.
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酒店回复: Dear Kimberly, Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our rooms and amenities to be decent and suitable for a couple night. We apologize for any inconvenience caused by the lack of an elevator for second-floor rooms and appreciate your suggestion to provide toiletries. We'll take this feedback into consideration and make necessary improvements. We hope to welcome you back soon and provide you with a better experience."Best regards,Ameriway Inn & Suites.
5.0分
其他
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A great break away and a very comfortable Stay
Our visit was great. Rooms clean. Available use of pool and spa. The staff was excellent they were very helpful and friendly. The staff went out of their way to assist us. You could not ask for anything better at the hotel. They had it all. Will definitely be back again. Thank you staff for the friendliness and being so helpful.
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酒店回复: Dear Orrie,Thank you so much for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed your stay, from the clean rooms to the pool and spa, and most importantly, the service from our staff. Our team takes great pride in making every guest feel welcome, and it’s rewarding to know their efforts made your visit memorable.We truly appreciate your kind words and look forward to welcoming you back for another comfortable and relaxing stay.Warm regards,Ameriway Inn & Suites.
5.0分
其他
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Clean, met our needs well. I was concerned for a bit, that they could not guarantee at check in a roll away for our daughter, but happily filled our reservation for 3, with a queen bed. We did receive one. Only other concern, the coffee was so strong! (I'm a whimp, haha) Breakfast was typical continental, but no hot foods, except a waffle maker. I would go back!
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酒店回复: Dear Darlene,Thank you so much, for sharing your experience with us! We’re glad to hear that your stay was comfortable and that we were able to accommodate your needs. We’re happy you enjoyed the breakfast and got a laugh out of the strong coffee! 😊 Your feedback means a lot, and we look forward to welcoming you back again on your next trip.
Rooms are decently clean but worn out, failing wallpaper, needs new beds. the king bed i had was an old spring with a double box spring. The box spring was broken and crowned in the middle.
The shower needed a deep clean. The common area needed a deep clean. Handrails were clearly in touched for a long time. U could see built up dirt. When on the stair landing toucan see the tops of vending machines dustiness and handprints. The continental breakfast area was sticky and minimally appealing. When in the common area and hotel desk it was visible the staff was living there, you could see an attached room where the stall slept or rested. In the hall to the pool there was an open door to a kitchette occupied with staff foods and mess. The pool looked like it hadn’t been cleaned in some time and that might reflect in the Saftey of the water. I was appalled at the state of the pool bathroom/ changing room. It looked as if had not been cleaned in weeks. The sink and toilet were soiled heavily. Trash on the floor, dirty walls. I assumed it was the hotel staffs toilet. I will not recommend or stay there again.
Overall the room was nice and quiet.
I was disappointed that the bathroom light flickered like a strobe light
The staff was friendly.
The adjoining restaurant bar was convenient and the food was good.
The price was right for a one nights stay.
2nd night stay;no sleep because young people partying in room next door. Staff did not help to resolve the noise. Could have given them a differnt room. The 2nd night stay ,Sat, should be refunded. A room is to have a good night sleep.
It was ok nothing to write home about breakfast could be better for the amount of money you pay
Super clean, and with plenty of dining/convenience options nearby. My only caveat is that the walls were a bit thin, so the neighbors sound a bit noisier than they really are. Overall though, one of the nicer hotels I've stayed at.
Hotel was clean but pretty basic. It has 2 floors but no elevator. The desk clerk did change our 2nd floor room to a first floor. We were only there for one night.
Decent rooms. Nice amenities. Everything you really need for a couple nights. No elevator for second floor rooms. AC works great!! Beds pretty comfy. No toiletries so bring your own. Overall pretty good.
A great break away and a very comfortable Stay
Our visit was great. Rooms clean. Available use of pool and spa. The staff was excellent they were very helpful and friendly. The staff went out of their way to assist us. You could not ask for anything better at the hotel. They had it all. Will definitely be back again. Thank you staff for the friendliness and being so helpful.
Clean, met our needs well. I was concerned for a bit, that they could not guarantee at check in a roll away for our daughter, but happily filled our reservation for 3, with a queen bed. We did receive one. Only other concern, the coffee was so strong! (I'm a whimp, haha) Breakfast was typical continental, but no hot foods, except a waffle maker. I would go back!