酒店回复: Lori, thank you for sharing your experience. The team will look into the room condition and breakfast options to enhance the guest experience. Your observation about the cleanliness issue is noted, and we assure you it will be addressed with care. Your feedback is appreciated.
5.0分
商务出差
原文
翻译提供方：Google
接待员非常友好、专业，人很好，一直提供帮助。
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酒店回复: Juan, thank you for staying with us at Quality Inn & Suites (West Virginia). The team is thrilled to hear that our reception team member made a positive impression during your stay. We hope to welcome you back soon!
5.0分
其他
原文
翻译提供方：Google
好的
3.0分
其他
Staff were very friendly. The coffee pot in the room, however, was broken and clearly had been for some time.
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酒店回复: Thank you for your feedback. We hare happy to hear that the staff was very friendly to you. We do apologize for the issue with the coffee pot. We do hope to see you again in the near future.
4.0分
其他
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Room was clean and spacious. Water did not work properly in tub. Only hot water was available to shower. 1st world problem bust still should have been able to regulate the water temp.
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酒店回复: Thank you for your feedback. We are to hear that you had a clean and spacious room with your stay. We do apologize for the waster issue. We do hope to see you again soon.
4.0分
其他
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Check in was easy. The staff was friendly. Our room was clean and comfortable.
The free breakfast was not maintained. By 8am, the waffle mix was empty. When we asked for more to be brought out, the staff person came and took it completely down with no explanation.
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酒店回复: Thank you for your feedback. I do apologize for the issues you faced during breakfast. It will be looked into and handled by the appropriate department. We do hope you will give us another chance in the near future to provide you with an excellent stay and experience.
5.0分
其他
Always courteous, always clean, always accommodating. Whenever I need a hotel in Charleston, I will stay here. The
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酒店回复: Thank you for your feedback. We are happy to hear that you enjoyed your stay at our hotel. We look forward to seeing you again on your next visit to the area.
3.0分
商务出差
I the beds where very uncomfortable and also the pillows, too many homeless around property hotel.
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酒店回复: Thank you for your feedback. We want to apologize for any issues you faced during your stay with us. Rest assure this is a safe hotel and we have never had any issues. We do hope you will visit us again in the future.
1.0分
其他
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The front desk man was the absolute rudest person I’ve ever encountered in a customer service role. We asked if we could get two of them conjoined (which I also asked for when I made the reservation) and he said they don’t do that here, then totally ignored us when we asked if the rooms could be close to each other. When we asked him why he ignored us, he became verbally combative and continued to fight with us about our rooms. It was absolutely unacceptable for a customer service role. I would not ever consider staying here again.
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酒店回复: Thank you for your feedback. We want to apologize for the experience you had during your time at our hotel. The issue will be handled by the correct department. We do hope you will change your mind and give us another chance in the near future to provide you with a great experience.
4.0分
其他
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Clean room, Breakfast was good, vary options, Capitol street about 10 min walking (not too many restaurants and stores for a downtown). I was shock to see the mall nearby empty on a Saturday evening… and when I say empty I mean empty.
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酒店回复: Thank you for your feedback. We are happy to hear that you had a good stay and enjoyed the breakfast. We look forward to seeing you again on your next visit to the area.
房间状况不佳。
早餐食品不能吃。
有人的假睫毛粘在了房间电话的底部。
接待员非常友好、专业，人很好，一直提供帮助。
好的
Staff were very friendly. The coffee pot in the room, however, was broken and clearly had been for some time.
Room was clean and spacious. Water did not work properly in tub. Only hot water was available to shower. 1st world problem bust still should have been able to regulate the water temp.
Check in was easy. The staff was friendly. Our room was clean and comfortable.
The free breakfast was not maintained. By 8am, the waffle mix was empty. When we asked for more to be brought out, the staff person came and took it completely down with no explanation.
Always courteous, always clean, always accommodating. Whenever I need a hotel in Charleston, I will stay here. The
I the beds where very uncomfortable and also the pillows, too many homeless around property hotel.
The front desk man was the absolute rudest person I’ve ever encountered in a customer service role. We asked if we could get two of them conjoined (which I also asked for when I made the reservation) and he said they don’t do that here, then totally ignored us when we asked if the rooms could be close to each other. When we asked him why he ignored us, he became verbally combative and continued to fight with us about our rooms. It was absolutely unacceptable for a customer service role. I would not ever consider staying here again.
Clean room, Breakfast was good, vary options, Capitol street about 10 min walking (not too many restaurants and stores for a downtown). I was shock to see the mall nearby empty on a Saturday evening… and when I say empty I mean empty.