酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
酒店回复: Thank you for your feedback, and I sincerely apologize for the disappointing experience you had during your stay. It's unfortunate that your room view was not up to expectations and that the staff's attitude didn't provide the level of service you deserve. Your comments about the wifi and the check-in process are also noted. I’m truly sorry that these issues disrupted your important meeting. We will certainly pass along your feedback to the management team to ensure that these areas are addressed. I agree, the surrounding area could use some attention, and I’ll make sure to bring this to the appropriate parties as well.We truly hope to provide a better experience for you in the future and that you’ll give us another opportunity to do so. Thank you for your understanding, and we wish you a pleasant remainder of your stay.
2.0分
其他
原文
翻译提供方：Google
没有打扫房间
没有洗发水、沐浴露和毛巾
没有清空垃圾桶
即使我早上8点就要求清空垃圾桶了
下午4点回来的时候，根本没有打扫
2.0分
商务出差
原文
翻译提供方：Google
房间家具陈旧。沙发污渍斑斑。房屋很脏。
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
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Ian at the front desk was wonderful. Great customer service. The room was clean, however the fridge and the nightstand lamp did not work. I would stay here again.
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酒店回复: Elizabeth, We are glad to hear that you had a great stay with us and that Ian was able to make your stay a little more memorable and enjoyable. We will pass on the kind words to him. We are sorry to hear that the fridge and nightstand lamp were not working during your stay. In the future, you can always let the front desk staff know and we can see if there is a way to fix it, or we could move you rooms. We hope to see you again soon! Safe travels!
很大很宽敞
酒店一般 可以住但个人更满意Holiday Inn
服务一般
位置附近有吃逛
这次住宿体验超棒，玩得很开心，也睡了个好觉！
我们发现床单上有些头发，但其他地方都很干净。服务💯，设施也很干净。
住得很愉快，房间很干净。
一定会再次入住。
非常干净。早餐很棒。我不明白为什么有人不给小费。厨房里的员工很友善，工作很努力。唯一的抱怨是晚上走廊很吵。很可能是其他客人吵的。我们的房间离前台很近。下次我会要求换楼层。否则我会给五星好评。
酒店本身和周围的一切一样，都很新，也很精致。可惜的是，从我的房间望出去，一片空地上散落着一些流浪汉营地的旧物品。应该有人去清理一下。工作人员今天似乎很不耐烦地工作。Wi-Fi 的问题没有解决，而且根本无法使用，所以我不得不用手机和蜂窝数据来参加抵达后需要参加的 Zoom 会议，而不是用我的电脑，我的电脑根本连不上 Wi-Fi。我打电话给前台，前台的工作人员根本不在乎。总的来说，入住和服务都令人失望。希望他明天过得更好！
没有打扫房间
没有洗发水、沐浴露和毛巾
没有清空垃圾桶
即使我早上8点就要求清空垃圾桶了
下午4点回来的时候，根本没有打扫
房间家具陈旧。沙发污渍斑斑。房屋很脏。
Ian at the front desk was wonderful. Great customer service. The room was clean, however the fridge and the nightstand lamp did not work. I would stay here again.