酒店回复: Dear Jason,We understand how important a quiet and restful stay is, and it is clear that noise disturbances impacted your visit. We also note your concerns regarding how the situation was addressed and the late check-out charge. Your feedback is valuable and will be reviewed with our team to improve both service and guest comfort. We appreciate your input and will use it to strengthen our efforts moving forward.Sincerely, Hotel Manager
2.0分
商务出差
原文
翻译提供方：Google
前台小姐很不热情。我们到的时候很晚，已经晚上10点多了。
看到我们还有第三个孩子，还小得吓人。她强迫我们换了一间房，把我们一家五口分开。
昨晚本来没打算再花400美元，但她强迫我们这么做。
以后再也不住贝斯特韦斯特酒店了。
展开
酒店回复: Dear Guest,Thank you for sharing your experience. We regret to hear about the inconvenience during your late arrival and understand how this impacted your stay. While policies on room occupancy are in place for safety and comfort, we strive to handle such situations with more flexibility and empathy. Your feedback will be reviewed with our team to improve the guest experience.Sincerely, Hotel Manager
酒店回复: Dear Walter,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
酒店干净整洁，早餐选择丰富。
泳池水温有点冷，可能是因为有人忘了关窗户。
酒店房间内的家具都还能用，而且看起来很新。
展开
酒店回复: Dear Diana,Thank you for your review. We are happy to hear the building was clean and you enjoyed the breakfast selection. It is great to know the room furnishings were in good condition and working well. We appreciate your note about the pool temperature and will look into it. Your feedback helps us improve, and we hope to welcome you again.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback, and I sincerely apologize for your experience. It’s disheartening to hear about the cleanliness issues and the service you received at the front desk. This is not the standard we strive for, and I assure you that we will address these concerns with our team. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We hope to improve and provide a better experience in the future.Sincerely, Hotel Manager
1.0分
商务出差
原文
翻译提供方：Google
真的很吵，因为我的房间离卡车司机很近，而且我的床很脏
展开
酒店回复: Dear Guest,We regret to hear about the noise disturbance and the cleanliness issue with your bed. This is not the experience we want for our guests, and your comments will be addressed with our housekeeping and operations teams to ensure higher standards are maintained. We appreciate your feedback and will work to provide a quieter, cleaner, and more comfortable stay in the future.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
******* 是一个骗局
展开
酒店回复: Dear Derrek,We are sorry to hear about your experience with the booking platform. While we are not directly affiliated with Expedia’s policies, we always do our best to support guests during their stay, regardless of how the reservation was made. We hope your next visit goes more smoothly.Sincerely, Hotel Manager
4.0分
情侣出游
展开
Staff was limited, one person. She was all about rules. Must be they've had problems. Room was clean and updated. Parking was free. Stairway and balcony to rooms were dirty, railing needed paint. Best thing was the ocean view, right on the ocean. Big window in kitchenette.Older motel yet the price was reasonable. Took some great pictures of the high tide and the large arched rock was awesome.
展开
酒店回复: Dear Terry,Thank you for your thoughtful feedback. We are glad you enjoyed the clean, updated room, oceanfront view, and reasonable pricing. Your comments about the exterior maintenance and staffing will be shared with our team for improvement. We appreciate your kind words and are delighted you captured beautiful moments by the ocean during your stay. We look forward to welcoming you back soon.Sincerely, Hotel Manager
酒店位置很好，周边的环境也很棒，离波特兰很近，信价比高
非常棒的酒店，就在海滩旁边，从酒店可以直接走到海滩。工作人员帮了很多忙。如果再来俄勒冈州纽波特，我们还会预订这里。
这不是我第一次住这里了。但我建议楼下的人都别住。要么住四楼，要么换到下一家酒店。第一天晚上，楼上的人整晚都在跺脚，我打电话问了，结果第一天早上什么事都没发生。他们早上7点就跺脚了。第二天晚上，他们还是跺脚，几乎睡不着，早上6点还在跺脚。简直是胡扯，他们什么也没做。我太累了，要求延迟退房，并收取50美元，想多睡两个小时，结果我感觉客房服务人员进来的时候也跺脚了。所以不行！四楼可以，但如果有人住在楼下，请尽量尊重他们。
前台小姐很不热情。我们到的时候很晚，已经晚上10点多了。
看到我们还有第三个孩子，还小得吓人。她强迫我们换了一间房，把我们一家五口分开。
昨晚本来没打算再花400美元，但她强迫我们这么做。
以后再也不住贝斯特韦斯特酒店了。
我不喜欢的是，当我领取钥匙时，他们向我收取了 100 美元的押金，尽管他们把房间打扫得一尘不染，但他们从未将钱退还给我。
酒店干净整洁，早餐选择丰富。
泳池水温有点冷，可能是因为有人忘了关窗户。
酒店房间内的家具都还能用，而且看起来很新。
住宿环境太差！前台人员太粗鲁了！他们给我订错了房间，还拒绝退款，甚至不给我安排正确的房间！省省钱，换家酒店吧！房间每晚大概200美元！
真的很吵，因为我的房间离卡车司机很近，而且我的床很脏
******* 是一个骗局
Staff was limited, one person. She was all about rules. Must be they've had problems. Room was clean and updated. Parking was free. Stairway and balcony to rooms were dirty, railing needed paint. Best thing was the ocean view, right on the ocean. Big window in kitchenette.Older motel yet the price was reasonable. Took some great pictures of the high tide and the large arched rock was awesome.