酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re glad to hear you enjoyed your stay and liked the breakfasts.We appreciate your feedback regarding the handicapped parking spaces and understand how important convenient accessibility is. We will review this with our management team to see how we can improve parking accommodations.We apologize for the missed maid services on two days and will work with our housekeeping team to ensure more consistent service.Thank you again for your valuable comments, and we hope to welcome you back in the future.Best regards,
酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced in your room and the hallway. This is certainly not the standard we strive to maintain, and we will be addressing these concerns with our housekeeping team immediately.We’re glad to hear that our staff made a positive impression, and we appreciate your understanding that your stay was brief. We hope to have the opportunity to provide you with a much improved experience in the future.Thank you again for your honest comments.Best regards,
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We apologize for any confusion regarding the parking fees and for the inconvenience caused by the non-working ice machines and closed workout room during your stay.We’re glad to hear that our staff’s friendliness and helpfulness made a positive impression. Your comments are valuable to us as we continue to improve our services and facilities.We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,
3.0分
其他
原文
翻译提供方：Google
停车费不包含在内。我们收取了一笔押金，这笔押金不包含在首付款中，现在我得等5天才拿到。
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for any confusion regarding the parking charges and the holding fee. Parking is not included in the initial room rate, and the holding fee is a standard procedure to cover incidental expenses. We understand that waiting for the release of the hold can be inconvenient and appreciate your patience during this process.If you have any further questions or concerns, please don’t hesitate to reach out to us directly.Best regards,
4.0分
家庭亲子
原文
翻译提供方：Google
我们很满意，但是房间里的瓷砖很粘，浴室的通风装置不起作用。
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酒店回复: Vielen Dank für Ihr Feedback. Es freut uns, dass Sie insgesamt zufrieden waren. Wir entschuldigen uns jedoch für die klebrigen Fliesen im Zimmer und die nicht funktionierende Badlüftung. Wir werden diese Probleme umgehend an unser Hausmeister- und Reinigungsteam weiterleiten, damit sie behoben werden. Wir hoffen, Sie trotzdem bald wieder bei uns begrüßen zu dürfen.
3.0分
其他
原文
翻译提供方：Google
房间不干净，正在施工，周日晚上深夜柜台小姐态度很粗鲁
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, including the cleanliness of your room, the construction noise, and the behavior of our night staff on Sunday. This is certainly not the experience we want for our guests.We appreciate you bringing these matters to our attention, and we will address them with our team to improve moving forward. We hope to have the opportunity to provide you with a much better stay in the future.Please feel free to reach out if you would like to discuss this further.
4.0分
其他
Would like the floor a little cleaner. The restroom has visible dirt along walls and corners of room.
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酒店回复: Thank you for sharing your feedback. I apologize that the cleanliness of your room did not meet expectations, particularly with the floors and restroom area. This is not the level of detail we strive to maintain, and I appreciate you bringing it to our attention.Your comments have been shared with our housekeeping team to ensure a more thorough inspection process moving forward. We want every guest to feel comfortable and confident in the cleanliness of their room.We value your feedback and hope to have the opportunity to provide you with a noticeably improved experience during your next visit.Warm regards,
1.0分
家庭亲子
Property had a few issues like the leaking toilet and the lobby bathroom was “under construction” when asked to utilize it.
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4.0分
其他
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Everything was good except one small thing, the AC control panel on the wall made this weird, "clicking" noise all night long. I tried to see if I could stop it but could not. I thought to notify the front desk but did not. We just dealt with as we were only staying one night. Besides that, a nice hotel.
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酒店回复: Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall and appreciated the hotel.We sincerely apologize for the inconvenience caused by the clicking noise from the AC control panel. That’s certainly not the restful experience we aim to provide. We appreciate you bringing this to our attention, and we’ll have our maintenance team investigate and resolve the issue promptly to ensure it doesn’t affect future guests.Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,
5.0分
其他
Shyla was very friendly and helpful. The entire staff was very friendly and polite. I will stay here again.
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
残疾人停车位不足
入住体验很愉快，但对于这家规模如此之大的酒店，我觉得需要两个以上的残疾人免费停车位。这两个停车位虽然靠近入口，但对于酒店规模来说不够用。我们入住期间有两天没有客房清洁服务。入住期间的早餐非常好。
浴室发霉，地板上还有头发。走廊地毯污渍斑斑，很脏。房间地板黏糊糊的。工作人员非常友好。如果只是短暂入住，还可以，但根据之前的评价，我们期待它能更好。
价格嘛，还行。
我得额外付停车费，但酒店没有解释。制冰机坏了。健身房也关门了。工作人员非常友好，乐于助人，这点很加分。
停车费不包含在内。我们收取了一笔押金，这笔押金不包含在首付款中，现在我得等5天才拿到。
我们很满意，但是房间里的瓷砖很粘，浴室的通风装置不起作用。
房间不干净，正在施工，周日晚上深夜柜台小姐态度很粗鲁
Would like the floor a little cleaner. The restroom has visible dirt along walls and corners of room.
Property had a few issues like the leaking toilet and the lobby bathroom was “under construction” when asked to utilize it.
Everything was good except one small thing, the AC control panel on the wall made this weird, "clicking" noise all night long. I tried to see if I could stop it but could not. I thought to notify the front desk but did not. We just dealt with as we were only staying one night. Besides that, a nice hotel.
Shyla was very friendly and helpful. The entire staff was very friendly and polite. I will stay here again.