酒店回复: Good afternoon Shegwen, I apologize that our complementary breakfast offering was not to your liking. Our restaurant Stella was closed for maintenance during you stay. Stella offers an excellent full menu breakfast for purchase. Since they were closed, we provided grab and go items complementary in our lobby. It is unfortunate our complementary items were not to your liking. We did also have coffee in thermoses, the hot water was for our 4 organic/local teas. I do hope the organic fruit, croissant, and cookies provided were still of quality. We hope you come see us again so you can enjoy Stella's breakfast. Sincerely, Gravity Haus-Truckee Tahoe
Left my wallet n the room safe and the staff took great care n getting it sent to me asap.
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酒店回复: So glad to hear the wallet made it safe! Thank you for the kind words hope to host you again soon!
3.0分
情侣出游
We were on a lengthy road trip and we really could have used a microwave. Also, the fridge was smaller than the standard size used by other motel chains.
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酒店回复: Hello Stephanie, Thank you for taking the time to write a review. Sorry to hear about the microwave. We do provide microwaves upon request, and the fridges are the biggest that we could fit in the area provided. We hope to host you again in the future!
5.0分
家庭亲子
The staff were very friendly and professional. The location was very quiet and pleasant. We had a great night's sleep. We would definitely stay here again.
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酒店回复: Thank you so much for the kind words! We hope to see you again soon!
5.0分
其他
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What an amazing place to stay at in Truckee! The amenities and the rooms are beautifully designed and cozy. The common spaces are nice and clean. The staff was so helpful, friendly, and accommodating. The restaurant, Stella, is great as well with a nicely curated menu and impressive execution. The location is ideal - close to downtown, but not too close that you feel the bustle of the tourists. It's also close to the river trail for the summer and close to the roads that lead to the ski spots for the winter. I've stayed here a few times and I will always stay here and have my friends and family stay here whenever they are in Truckee.
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酒店回复: Wow, thank you for the very kind words. We're so glad to hear you are enjoying your visits with us and can't wait to welcome you back. Have a great day!
5.0分
其他
Super clean resort , rustic feel with modern amenities. Gym equipment was nice and modern the sauna was nice and clean. The customer service was top notch.
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酒店回复: Thank you for your review! We are delighted that you enjoyed your stay. Come back soon!
3.0分
其他
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Read the signs in the room carefully
Front desk staff very friendly. Room was nice, but not particularly quiet because of overlooking the road. We knew they charged for the food items in the basket, but I was very surprised to get a charge for $11 for brewing two coffee pods in the room!
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酒店回复: Thank you for your feedback. The charge was actually for the Resort Fee, which is 6% and ******* has us collect directly. Sorry for any confusion! We hope to see you again!
5.0分
其他
Great Stay
Very nice, quiet & comfortable. Breakfast was great in the restaurant. Close to downtown.
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酒店回复: Thank you for your kind words. We look forward to hosting you again in the future. Cheers!
很棒的小酒店。设计独特。前台员工非常友善。房间干净舒适。
外表看上去不错 里面设备一般般 免费早餐 除了温水冲咖啡几乎没有什么东西可吃 所以免费就是没有
位置不错，但条件很差。空调坏了，换了个带排气管的便携式空调，窗户也开着，噪音很大。餐厅价格贵得离谱。
Great stay at Gravity Haus
Left my wallet n the room safe and the staff took great care n getting it sent to me asap.
We were on a lengthy road trip and we really could have used a microwave. Also, the fridge was smaller than the standard size used by other motel chains.
The staff were very friendly and professional. The location was very quiet and pleasant. We had a great night's sleep. We would definitely stay here again.
What an amazing place to stay at in Truckee! The amenities and the rooms are beautifully designed and cozy. The common spaces are nice and clean. The staff was so helpful, friendly, and accommodating. The restaurant, Stella, is great as well with a nicely curated menu and impressive execution. The location is ideal - close to downtown, but not too close that you feel the bustle of the tourists. It's also close to the river trail for the summer and close to the roads that lead to the ski spots for the winter. I've stayed here a few times and I will always stay here and have my friends and family stay here whenever they are in Truckee.
Super clean resort , rustic feel with modern amenities. Gym equipment was nice and modern the sauna was nice and clean. The customer service was top notch.
Read the signs in the room carefully
Front desk staff very friendly. Room was nice, but not particularly quiet because of overlooking the road. We knew they charged for the food items in the basket, but I was very surprised to get a charge for $11 for brewing two coffee pods in the room!
Great Stay
Very nice, quiet & comfortable. Breakfast was great in the restaurant. Close to downtown.