酒店回复: Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations and appreciate the opportunity to address your concerns.Regarding the flooring, the room type you reserved is designed with hardwood-style floors, which some guests prefer for cleanliness and allergy reasons. We understand preferences vary and encourage guests to contact us directly prior to arrival if they have specific room preferences—we’ll always do our best to accommodate when availability allows.As for our alcohol policy, we are not permitted for the sale or service of alcohol in public/common areas per local and state licensing regulations. Guests are welcome to enjoy alcoholic beverages responsibly in the privacy of their rooms.We also apologize for any inconvenience you experienced with the elevator, air conditioning, or TV navigation. Our maintenance team has been informed and is actively checking these areas to ensure everything is operating smoothly.We’re especially pleased to hear that Gina made a great impression during your stay—she’s a valued team member and will be thrilled to receive your kind words.Thank you again for your review. We hope you’ll consider staying with us again and giving us the opportunity to provide a more comfortable visit.

酒店回复: Thank you for bringing this to our attention. We're truly sorry for the unacceptable condition of the pull-out bed and the odor you experienced during your stay. This is far from the standard we strive to provide, and we understand how upsetting it must have been—especially after a long day of travel.While we're unable to apply a discount to third-party reservations, we’d still like to make it right. If you're a Best Western Rewards member, we would be happy to offer you bonus points as a gesture of apology. If not, we can extend a 20% discount on a future stay when booked directly through us.Please feel free to reach out to us directly so we can assist further—we truly value your feedback and hope for the opportunity to provide a much better experience next time.

酒店回复: Thank you so much for your incredible 10/10 review! We’re absolutely thrilled to hear how much Gina made your stay memorable. She truly goes above and beyond for our guests, and your words will mean the world to her.We’ll be sure to pass along your praise to leadership—Gina is a shining example of the warmth and care we strive for every day.We can’t wait to welcome you back for another stay, and you can be sure Gina will be ready with more friendly smiles and great recommendations!

酒店回复: Thank you for your wonderful 10/10 review! We’re delighted to hear that Gina made such a positive impression and that you enjoyed the omelette bar. It’s great to know the sofa bed exceeded your expectations—comfort is key!We appreciate your kind words and look forward to welcoming you back soon for another excellent stay.

酒店回复: Thank you for sharing your feedback. I want to sincerely apologize for the inconvenience you experienced during your stay, especially regarding the Wi-Fi issue. I completely understand your frustration, and I regret that our response did not meet your expectations.We did experience an unexpected Wi-Fi outage from approximately 9 am to 12:30 pm, while our maintenance team was installing our new TV system, and Brooklyn and I were both actively working with our maintenance team to resolve it as quickly as possible. I’m sorry if Brooklyn's response when you inquired about it felt dismissive or unhelpful. That was certainly not her intention. We unfortunately don't know there's an issue until someone reports it and noon was the first report we had about the Wi-Fi not working. Regarding Annika, she did follow the instructions I provided to address the issue once it was reported, and I’m glad that the matter was resolved to your satisfaction. I appreciate your patience as we worked to restore the service.As a gesture of goodwill, we applied a discount to your stay to help address the inconvenience, and I truly hope it helped make up for some of the frustration.Once again, I apologize for the challenges you faced, and I appreciate you bringing this to my attention. I hope we can welcome you back in the future and provide a much more seamless experience.

酒店回复: Thank you for sharing your feedback. We’re sorry to hear your stay was just ok and that we didn’t fully meet your expectations. We’d love to learn more about how we can improve for your next visit—please feel free to reach out to us directly.We hope to have the opportunity to provide you with a better experience in the future.

酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your spacious, clean room and found it convenient for charging your devices. It’s also great to know that you appreciated our quiet location and the made-to-order omelets served with real dishes and flatware — our team takes pride in providing that extra touch of comfort.We truly appreciate your kind words and are so glad you had an amazing stay. We look forward to welcoming you back again soon!

酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you had such a great stay.It’s fantastic to know that Gina made such a positive impression — her warmth, humor, and friendly smile truly embody the spirit of our team. We’ll be sure to share your kind words with her.We’re also delighted that you slept well and enjoyed relaxing in our hot tub — it’s one of our favorite ways for guests to unwind, too!Thank you again for your kind feedback. We look forward to welcoming you back for another exceptional stay soon.

酒店回复: Thank you for taking the time to share your thoughtful review. We’re delighted to hear that you enjoyed your stay, especially our friendly and efficient team, clean accommodations, and breakfast selection with made-to-order omelets. We also appreciate your feedback regarding freeway noise and will keep it in mind as we continue to enhance guest comfort.We’re so glad you had an overall great stay and hope to welcome you back again soon!