酒店回复: Dear Juergen S, Thank you for taking the time to share your impressions of your stay at TUI BLUE Adriatic Beach. We’re pleased to hear that you enjoyed the beautiful location and the fantastic views our hotel offers. However, we’re truly sorry to learn that your experience in the Superior Sea View room was affected by noise from the ventilation system. Your feedback is very valuable, and we will forward this to our technical team to investigate and address the issue. Regarding the food, we regret that it did not meet your expectations. While we aim to offer a wide variety of dishes that cater to different tastes — including Croatian specialties and international options — we understand the importance of quality and temperature, and we will certainly review this with our kitchen team to ensure improvements. We appreciate your honesty and hope to have the opportunity to welcome you again, providing a more comfortable and satisfying experience. Warm regards, Željana Điković Assistant Front Office Manager
酒店回复: Dear Sonia, Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that your stay exceeded expectations and that you enjoyed the food and overall service. It’s always wonderful to know our guests leave satisfied and with happy memories. We appreciate your feedback regarding the number of stairs and the parking fee. While the layout of our hotel includes several levels to take advantage of the beautiful surroundings, we understand this may be challenging for some guests. As for parking, we will continue to review how this information is presented during booking to ensure better clarity. Thank you again for your lovely review and for choosing to stay with us. We hope to welcome you back soon! Warm regards, Andrijana Bakalic Front Office Manager
酒店回复: Dear Valued Guest, Thank you so much for your kind and detailed review! We’re delighted to hear that you had such a wonderful time exploring the beauty of the Makarska Riviera and that our hotel served as a comfortable and enjoyable base for your adventures. It’s great to know you appreciated the layout of our property, the comfort of our rooms, and the efficiency of our air conditioning — especially during the warmer summer days. We’re also pleased that our all-inclusive offering, buffet meals, and especially our desserts left a positive impression. Our culinary team will be thrilled to hear your compliments! Thank you for highlighting the helpfulness of our staff and the convenience of nearby cultural destinations like Dubrovnik and Mostar. Your tip about bringing a passport for Mostar is very helpful for future guests — we appreciate you sharing that. We hope to welcome you back for another memorable stay filled with relaxation, culture, and stunning views. Warm regards, Andrijana Bakalić Front Office Manager
酒店回复: Dear Nestor, Thank you so much for your kind and thoughtful review! We’re delighted to hear that you had a wonderful holiday and enjoyed the beautiful surroundings, our clean and well-equipped hotel, and the variety of entertainment we offer. It’s especially rewarding to know that our team—both in the dining room and at reception—made a positive impression with their friendliness and helpfulness. We appreciate your understanding that experiences can vary, and we’re grateful that you chose to focus on the many things that made your stay enjoyable. Your comments about the buffet selection, the swimming pool, and the stunning sunsets truly capture the spirit of our location. Regarding the distance from the airport and the beach loungers not being included in the All-In package—thank you for pointing that out. It’s helpful for future guests to know, and we’ll continue to make sure this information is clearly communicated. We hope to welcome you back again soon for another relaxing and memorable stay! Warm regards, Andrijana Bakalic Front Office Manager
酒店回复: Dear Sarah, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are very important to us. We would wish you have mentioned this while staying with us so we could have chance to check and address all mentioned issues. We are glad to hear that you enjoyed the food and the variety of vegetarian options available. However, we deeply regret the issues you faced with the beach chairs and the room conditions. Regarding the beach chairs, we understand your frustration and we apologize. As our guest satisfaction is important to us, we have offered you a good will gesture from the hotel. As for the room, we are very sorry that it did not meet your expectations. The room you have booked and stayed for one night was Economy room which is indeed smaller than Standard room but was originally booked by you. The size is advertised on our web pages and also on the page where you have made your booking. The comfort of our guests is our top priority, therefore we have offered you another room next day with higher category free of charge which you accepted. We have never tried to charged this room, this was clearly communicated with you that it will be free of charge. We appreciate your understanding, however, we feel disappointed that you were not satisfied with our efforts as all our guests and their satisfaction is important to us. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Kind regards, Andrijana Bakalić Front Office Manager
度过了一段非常愉快的时光。
酒店地理位置优越，景色优美。可惜的是，高级海景房晚上通风不良，即使关掉空调，噪音也很大。食物主要针对英国人，质量一般（经常是冷的），而且是批量生产的。
超出我的预期。食物很美味，一价全包，总有吃的。虽然楼梯很多，停车费也贵。不过，我对服务非常满意，想感谢大家。
酒店由几栋或多或少相互连通的建筑组成。您可以使用多部电梯。海滩和游泳池需要爬几层楼梯才能到达。房间非常舒适，空调也很好。全包套餐很棒，工作人员非常乐于助人。酒店设有付费停车场，步行约15分钟即可到达一个更大的停车场。早餐、午餐和晚餐均为自助餐，美味可口。甜点也非常美味。杜布罗夫尼克和马斯塔尔均可驾车轻松抵达。前往莫斯塔尔，请携带护照。总之，这里是享受一周文化和周边环境的好地方。周围环境优美，景色宜人。
酒店非常棒，设施齐全，非常干净，娱乐项目丰富多彩，餐厅和前台的员工都非常热情友好，乐于助人。餐点为自助餐形式，选择丰富。所以，总有人不满意，但就我们而言，我们很享受这次住宿，你必须懂得欣赏:) 游泳池很棒。当然，酒店离所有地方都比较远，如果可以的话，可以从酒店租车。可惜酒店离机场太远了！值得一提的是，全包套餐不包含沙滩躺椅。沿着海滩可以漫步，风景优美。优点：壮丽的日落和清澈的海水
现代化的建筑群蜿蜒曲折，层层楼梯通往酒店的私人海滩。
舒适的床铺，咖啡吧（靠近前台）的特色咖啡也很棒。
整体来说还算干净，但泳池区的卫生间脏得要命（垃圾桶满溢，卫生纸散落在地板上等等）。任何情况下都不能赤脚进入！
员工甚至都没想过要通知清洁人员。
让我有点恼火的是，他们宣传的体育活动实际上并不存在。
密室逃脱——可能只是个假的。它每天只开放一次——但你无法预订。一旦你“可以”预订，据说已经被订满了。
淡季有充足的日光浴床。
Anton 的教练服务非常令人惊喜。日落瑜伽，景色迷人——强烈推荐！
特别感谢餐厅服务人员 Alexander。看得出来他热爱自己的工作。他很会照顾客人。
注意：停车费为每天8欧元。由于酒店停车场没有车位，我们只能停在外面。
如果天气不好，建议您早点到餐厅用餐。否则，您最终会在楼梯间排长队等位。
首先，值得一提的是，酒店供应早餐、午餐和晚餐。食物也非常美味。
酒店房间也很棒。
可惜的是，有一件事让我们感到困扰：我们预订的是带泳池的小型套房，泳池本身很不错，但总是有成群的鸟儿在我们头顶飞过，还经常在我们的毛巾、躺椅上，甚至在水里排泄，这很烦人。
除此之外，一切都很棒。
3104房间——淋浴排水口散发着难闻的气味。窗户调节器坏了，所以窗户打不开。不过阳台门还能用。浴巾不是白色的，而是灰色的，而且很硬。我不会给我的套房客人用。小贴士：买红色、绿色或青绿色的毛巾。
在阳台上放个毛巾烘干机，因为它们看起来不太好看。
食物绝对美味，值得称赞！工作人员非常乐于助人，也很友好。
在自助餐时，最好用标志标明所提供的肉类种类，因为如果没有标志或者标志不清楚，我经常不得不询问厨师，而我不允许吃猪肉。
这是迄今为止我/我们住过的最差的酒店。 当我们发现海滩椅不包含在全包服务中时，这一变化发生在我们到达的前一周，因为显然酒店忽略了更新海滩合同。我们预订这家酒店主要是因为我们不想去公共海滩并且想再次为所有东西支付额外费用。所以我们去了接待处询问此事。与经理交谈后，我们被告知我们将获得追溯报销。 我们订的是标准双人房，可以看到部分海景。从我们不同的旅行经历中，我知道我们可能没有看到完美的景色，但那是在阳光下。房间不在酒店区，实际上是另一栋大楼，看起来很破旧，好像他们只是因为缺房间而买了这栋房子。现在到房间：从房间看到的景色-＞岩石上有灌木丛，透过这些灌木丛你也许可以看到一点海，但理论上也可能只是天空。厕所建得离水槽太近，当你坐下时，你的手臂和大腿紧紧地压在水槽上，所以你不能坐在厕所里，而且我们都是瘦人！此外，窗帘很脏，窗户也有划痕并且没有清洁。 整个房子的管道都经过我们的房间旁边，所以我们无法入睡，因为大约每 10 分钟就要有人去一次厕所。更何况，这个房间里还弥漫着一股恶心的味道！它闻起来很像下水道和排水/废水。怎么能有这么好的假期呢？ 预订本身有完全不同的图片，我们不为这样的储藏室支付任何费用。然后我们得到了升级，房间里有游泳池，而不是每晚 450 欧元 400 欧元。这是一个玩笑，所以我们必须为酒店的失误支付额外费用。所以我们直接打电话给tui - 我们没有得到任何帮助，所以我们直接打电话给booking。 1. 那人试图给我们找另一家条件相同的酒店，但当然什么都没有，全包式酒店在克罗地亚也不常见。所以我们拒绝了这个选择，并询问是否可以从第二天晚上开始搬到另一个房间。 Booking然后写信给酒店但是...没有答案。然后我们回到那里，他们说我们应该第二天再来。 第二天我们回到接待处，你瞧，我们得到了一个新房间。当我们想在午餐时间领取钥匙时，我们被告知我们可以升级。这从来都不是目标，但显然他们认识到了自己的罪行。无论如何，后来有人说我们是因为升级