At this point I need my stay to be free or another free visit.. I called yesterday a double checked about this hotel and what it offered for 1 the staff is very nonchalant about the problems at the hotel they didn't even offer accommodations for this huge inconvenience. My family just drove 9 hours to this hotel and wanted to relax at a pool that's why we. Called and checked all week we arrive today to the staff smiling as they tell my daughter on her BIRTHDAY she can't even relax by the pool .. why wasn't a notice sent out to guest they literally told us after they charged my card THAT IS SOMETHING YOU TELL GUEST IMMEDIATELY. Not after you secure the payment. I've worked at the sagamore Pendry for 4 years and the Hilton is giving the likes of a motel 6 very disappointing. There are young kids running around 10pm playing ding ding ditch on guest rooms , very loud place to stay not quite or comfortable at all. The water in our room ran brown so we couldn’t do simple things like brush our teeth or shower. They gave us water bottles and said maintenance was working on it . I wake up at 4am and there are mice running down the halls, me and another guest got on the elevator and it felt like I would break any moment. I have my lawyer contacting management now this is ridiculously unprofessional and sorry Hilton will not be getting my business, my family business or my clients business anytime in the future. Hilton has literally ruined my family vacation and my daughters birthday
5.0分
家庭亲子
Room was clean, staff very pleasant and I wish I would have had more time to experience all there was to offer.
Great rates!
4.0分
情侣出游
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You could smell **** and smoke in part of a hallway. Guests were smoking near entryways and throughout parking lot as well. Every trip in the elevator reeked from other smokers of both kinds. Surfaces in rooms could be cleaner. Staff was great and very helpful
1.0分
其他
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This is my 4th time using this hotel but to my surprise, I was charged for damages that never happened and they could not prove what was damaged. They claimed I broke the towel rail which shockingly they don’t even have in the room I was given, all they had was a little hook on the bathroom door, so where did damages for towel railing come from? SMH.
I was also charged $298 from a completely different card after being charged from the card that I had used to check in with no reasonable justification. Front desk was saying something different while their customer service was saying something completely different which made them sound so disorganized and fraudulent to me.
Painfully I couldn’t get the charge refunded.
I will never be back here again.
5.0分
朋友出游
Nice size room and clean. Makes it comfortable like your at home with sofa and kitchen.
5.0分
家庭亲子
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My family and I loved this hotel. We are able to get a room with three beds so the kids don't have to share. The room was immaculately clean. Staff was very friendly. Free breakfast was delicious with something for everyone. We will definitely stay here again when we travel through the area.
3.0分
其他
Lackluster
Very dated and worn, sofa had rips in it. The carpet smelled like urine and funk. It was not a better Home 2 Suites.
5.0分
家庭亲子
Rooms are spacious!! Kitchenette is fully equipped and has a full size refrigerator!! Love it!!
5.0分
其他
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We all had a wonderful experience at Home2Suites. The only issue we had is if you are not using MAPS on your Apple phone, and using android or your Chrysler Pacifica gps, it will take you pass the entrance into the hotel, and take you back out to the highway. Their sign is kind of hidden and can easily pass the entrance.
很棒的酒店
设施齐全
房间宽敞
早餐种类丰富，味道好极了
At this point I need my stay to be free or another free visit.. I called yesterday a double checked about this hotel and what it offered for 1 the staff is very nonchalant about the problems at the hotel they didn't even offer accommodations for this huge inconvenience. My family just drove 9 hours to this hotel and wanted to relax at a pool that's why we. Called and checked all week we arrive today to the staff smiling as they tell my daughter on her BIRTHDAY she can't even relax by the pool .. why wasn't a notice sent out to guest they literally told us after they charged my card THAT IS SOMETHING YOU TELL GUEST IMMEDIATELY. Not after you secure the payment. I've worked at the sagamore Pendry for 4 years and the Hilton is giving the likes of a motel 6 very disappointing. There are young kids running around 10pm playing ding ding ditch on guest rooms , very loud place to stay not quite or comfortable at all. The water in our room ran brown so we couldn’t do simple things like brush our teeth or shower. They gave us water bottles and said maintenance was working on it . I wake up at 4am and there are mice running down the halls, me and another guest got on the elevator and it felt like I would break any moment. I have my lawyer contacting management now this is ridiculously unprofessional and sorry Hilton will not be getting my business, my family business or my clients business anytime in the future. Hilton has literally ruined my family vacation and my daughters birthday
Room was clean, staff very pleasant and I wish I would have had more time to experience all there was to offer.
Great rates!
You could smell **** and smoke in part of a hallway. Guests were smoking near entryways and throughout parking lot as well. Every trip in the elevator reeked from other smokers of both kinds. Surfaces in rooms could be cleaner. Staff was great and very helpful
This is my 4th time using this hotel but to my surprise, I was charged for damages that never happened and they could not prove what was damaged. They claimed I broke the towel rail which shockingly they don’t even have in the room I was given, all they had was a little hook on the bathroom door, so where did damages for towel railing come from? SMH.
I was also charged $298 from a completely different card after being charged from the card that I had used to check in with no reasonable justification. Front desk was saying something different while their customer service was saying something completely different which made them sound so disorganized and fraudulent to me.
Painfully I couldn’t get the charge refunded.
I will never be back here again.
Nice size room and clean. Makes it comfortable like your at home with sofa and kitchen.
My family and I loved this hotel. We are able to get a room with three beds so the kids don't have to share. The room was immaculately clean. Staff was very friendly. Free breakfast was delicious with something for everyone. We will definitely stay here again when we travel through the area.
Lackluster
Very dated and worn, sofa had rips in it. The carpet smelled like urine and funk. It was not a better Home 2 Suites.
Rooms are spacious!! Kitchenette is fully equipped and has a full size refrigerator!! Love it!!
We all had a wonderful experience at Home2Suites. The only issue we had is if you are not using MAPS on your Apple phone, and using android or your Chrysler Pacifica gps, it will take you pass the entrance into the hotel, and take you back out to the highway. Their sign is kind of hidden and can easily pass the entrance.