I booked this hotel for 2 separate stays recently because it fitted my needs perfectly due to it's location. Stayed in 2 different rooms, both comfortable and clean. Breakfast at the attached Beefeater was both plentiful and varied. Service in both the hotel and restaurant was impeccable. I would definitely stay again.
4.0分
其他
展开
This a standard Premier Inn - functional & clean. The real reason I’m writing this review is to give *exceptional* feedback to Michelle, who was on reception for our check-in and for our stay. I’ve travelled to quite a few hotels in my time for business & pleasure, and Michelle stands out as one of the friendliest, most personable, warm, and welcoming hotel receptionists I’ve encountered in recent years. Excellent work.
3.0分
独自旅行
展开
I write to you to express my profound disappointment regarding the disturbances I experienced during my recent stay at your establishment. Throughout the night, I was subjected to persistent noise from the occupants in the room above mine. The most egregious incident occurred on Thursday night at precisely 12:16 a.m., just as I was finally drifting into sleep. A sudden, forceful bang upon the floor above—seemingly as though a heavy object had been deliberately dropped—startled me quite severely. As someone who suffers from a number of serious health conditions, such disturbances are not merely inconvenient; they pose a genuine risk to my wellbeing. The abrupt shock from the noise greatly disrupted my sleep and left me feeling deeply unsettled. Upon checkout, I dutifully reported the matter to your receptionist. To my astonishment, I was asked why I had not raised the complaint at the exact moment the incident occurred—an expectation which, I trust you will agree, is wholly unreasonable. I replied that it would hardly be appropriate for me to visit reception after midnight to lodge such a report. The response I received—namely, that nothing could be done because I had not complained immediately—was most disheartening. Even after I suggested she speak to the occupants directly, there appeared to be little inclination to assist. As a regular guest who has long contributed to the continued patronage of your esteemed hotel chain, I had anticipated a greater degree of consideration and appreciation. Regrettably, this experience left me feeling neither valued nor respected. I had requested a ground-floor room, and I am pleased to say that this was graciously accommodated. Having my mobility being considerably limited; thus, I was genuinely grateful for the availability of disabled parking bays conveniently situated directly before the hotel entrance. Regrettably, I discovered that neither the hotel nor the adjoining restaurant offers room service. Consequently, I was obliged to convey my meal from the Beefeater back to my room myself—a task that proved rather taxing given my condition, and during which I very nearly spilled my food.
5.0分
家庭亲子
Premier Inn hotels are always excellent value for money, rooms always very comfortable, amenities good, friendly staff, great service
3.0分
家庭亲子
展开
The hotel itself is pretty good but I wouldn't recommend eating at the Beefeater across the way for evening meal. Expensive and poor quality. Breakfast time felt chaotic.
4.0分
其他
展开
The usual reliable standard, but no elevator would pose a problem for those with disabilities. I should mention the young lady serving breakfast last weekend in the Beefeater opposite. Sorry, forgot her name, but a great start to the day, seeing such a cheerful and attractive person.
设施干净整洁，员工友善，免费停车，而且去周边哪里都很方便。
伯明翰地区最好的酒店和餐厅，交通便利，可轻松前往 M6 高速公路，酒店和餐厅的客户服务也非常出色。特别要感谢酒店接待处的 Jasmin，她的客户服务总是面带微笑，随时为您解答任何问题，10/10
这里的员工很棒，房间宽敞、干净、设施齐全，淋浴水压也让我印象深刻。但不幸的是，我睡得非常不好，因为床不是特别舒服，楼上走动的人发出的撞击声非常大。他们真的需要给地板做隔音，我以为天花板要塌陷了。而且 WiFi 几乎没用。
位置相当偏远，但只是作为工作会议的中途停留而预订的，房间和预期的一样好。接待员非常乐于助人。吃了一些食物，炸肉排和牛排，味道不错，酒吧工作人员和女服务员（乔治）都非常高效、友好、乐于助人且勤奋（这在当今很少见，因为经常会看到糟糕的客户服务）。谢谢
I booked this hotel for 2 separate stays recently because it fitted my needs perfectly due to it's location. Stayed in 2 different rooms, both comfortable and clean. Breakfast at the attached Beefeater was both plentiful and varied. Service in both the hotel and restaurant was impeccable. I would definitely stay again.
This a standard Premier Inn - functional & clean. The real reason I’m writing this review is to give *exceptional* feedback to Michelle, who was on reception for our check-in and for our stay. I’ve travelled to quite a few hotels in my time for business & pleasure, and Michelle stands out as one of the friendliest, most personable, warm, and welcoming hotel receptionists I’ve encountered in recent years. Excellent work.
I write to you to express my profound disappointment regarding the disturbances I experienced during my recent stay at your establishment. Throughout the night, I was subjected to persistent noise from the occupants in the room above mine. The most egregious incident occurred on Thursday night at precisely 12:16 a.m., just as I was finally drifting into sleep. A sudden, forceful bang upon the floor above—seemingly as though a heavy object had been deliberately dropped—startled me quite severely. As someone who suffers from a number of serious health conditions, such disturbances are not merely inconvenient; they pose a genuine risk to my wellbeing. The abrupt shock from the noise greatly disrupted my sleep and left me feeling deeply unsettled. Upon checkout, I dutifully reported the matter to your receptionist. To my astonishment, I was asked why I had not raised the complaint at the exact moment the incident occurred—an expectation which, I trust you will agree, is wholly unreasonable. I replied that it would hardly be appropriate for me to visit reception after midnight to lodge such a report. The response I received—namely, that nothing could be done because I had not complained immediately—was most disheartening. Even after I suggested she speak to the occupants directly, there appeared to be little inclination to assist. As a regular guest who has long contributed to the continued patronage of your esteemed hotel chain, I had anticipated a greater degree of consideration and appreciation. Regrettably, this experience left me feeling neither valued nor respected. I had requested a ground-floor room, and I am pleased to say that this was graciously accommodated. Having my mobility being considerably limited; thus, I was genuinely grateful for the availability of disabled parking bays conveniently situated directly before the hotel entrance. Regrettably, I discovered that neither the hotel nor the adjoining restaurant offers room service. Consequently, I was obliged to convey my meal from the Beefeater back to my room myself—a task that proved rather taxing given my condition, and during which I very nearly spilled my food.
Premier Inn hotels are always excellent value for money, rooms always very comfortable, amenities good, friendly staff, great service
The hotel itself is pretty good but I wouldn't recommend eating at the Beefeater across the way for evening meal. Expensive and poor quality. Breakfast time felt chaotic.
The usual reliable standard, but no elevator would pose a problem for those with disabilities. I should mention the young lady serving breakfast last weekend in the Beefeater opposite. Sorry, forgot her name, but a great start to the day, seeing such a cheerful and attractive person.