Room was clean ish. Bathroom shower was nice and hot . Beds were ok but to try and sleep in 26 degree heat all night with No Air-conditioning was horrific . All four of us were tired and grouchy the next morning. Would never stay there again On the positive side the beef eater next door does a fantastic breakfast
5.0分
其他
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Had an amazing stay while visiting family before christmas. It was so nice hearing the house keepers so happy and laughing in the corridor they really made our day Clair and we didnt quite catch the other girls name i think her friend called her Bailey:) we will defiantly stay again soon
1.0分
家庭亲子
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The corridor and our rooms smelled of mold and damp. It really triggered our allergies. We notified staff and they already knew about the smell saying there was nothing they could do.
5.0分
家庭亲子
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Visiting family this hotel fits the bill for us. Great staff who keep a great hotel - friendly clean comfy. Great place to visit tourist places and a local on hand to wind down and eat in.
5.0分
其他
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To start off with I came in Thursday eveningfor 1 night the room was perfect just what I expected and the experience was something I’ve never seen before in any hotel I’ve been at I don’t usually do reviews but Claire who checked me in and also Rob who was doing the nightshift there they both went out there way to make sure everything was right to start off Claire was so kind checking me in and directing me to my room and explaining that there is extra tea and coffee and that night I had need a couple of things like an extra towel and I need a extra glass it was late I wasn’t expecting to get them but I went to the desk Rob was also amazing asked if I could be a pain and have some extra stuff and it was no hassle he went off straight away and this is what every other hotel need to sort and get better staff I’ve been to Swansea and all over England a few times for work and never had a experience like this before first time being at this hotel might not look nice on outside but these 2 made my stay and I’ll definitely come back 👍👍
3.0分
其他
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I have stayed here for many years, but it's definitely lost its personal touch. I was greeted at reception and asked to fill in a slip with my car reg and asked to pay and given my key. There is no mention of availability for breakfast, dinner, or cleaning of the room. I stayed for 3 nights. My room was never touched. I paid double occupancy but had one bath and hand towel, 2 pillows with pillow slips, and 2 in a bag without. I used to know all the staff, but it was drop key on the way out. I suppose the world is going the way of AI, but I think it's rubbish - most people like to chat and be asked if everything is OK or if they need information, but this was sadly lacking.
5.0分
其他
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Me and my partner stayed on the 17th of October 2025 and was greeted and checked in by a gentleman named Rob he was very helpful and explained everything and told us to ask him for anything if we needed to the rooms are nice and clean but could definitely do with a revamp like paint etc maybe new carpets but other than that our stay was nice and felt very welcomed by Rob great customer service and care
1.0分
情侣出游
Very disappointed with the room given the cobwebs & black mould. Cleaning either ineffective or focussing on other aspects
4.0分
其他
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Room spotless, hotel staff absolutely lovely, welcoming, kind and helpful. Went out of their way. Would have given 5stars had it not been for the breakfast. No self service which was a major minus with an autistic child who likes to choose and I have to agree with him. The sausages were anaemic, underdone bacon, overcooked hash browns & black pudding. It was so disappointing. Staff were nice but bring back self service!
一切都很好
Room was clean ish. Bathroom shower was nice and hot . Beds were ok but to try and sleep in 26 degree heat all night with No Air-conditioning was horrific . All four of us were tired and grouchy the next morning. Would never stay there again On the positive side the beef eater next door does a fantastic breakfast
Had an amazing stay while visiting family before christmas. It was so nice hearing the house keepers so happy and laughing in the corridor they really made our day Clair and we didnt quite catch the other girls name i think her friend called her Bailey:) we will defiantly stay again soon
The corridor and our rooms smelled of mold and damp. It really triggered our allergies. We notified staff and they already knew about the smell saying there was nothing they could do.
Visiting family this hotel fits the bill for us. Great staff who keep a great hotel - friendly clean comfy. Great place to visit tourist places and a local on hand to wind down and eat in.
To start off with I came in Thursday eveningfor 1 night the room was perfect just what I expected and the experience was something I’ve never seen before in any hotel I’ve been at I don’t usually do reviews but Claire who checked me in and also Rob who was doing the nightshift there they both went out there way to make sure everything was right to start off Claire was so kind checking me in and directing me to my room and explaining that there is extra tea and coffee and that night I had need a couple of things like an extra towel and I need a extra glass it was late I wasn’t expecting to get them but I went to the desk Rob was also amazing asked if I could be a pain and have some extra stuff and it was no hassle he went off straight away and this is what every other hotel need to sort and get better staff I’ve been to Swansea and all over England a few times for work and never had a experience like this before first time being at this hotel might not look nice on outside but these 2 made my stay and I’ll definitely come back 👍👍
I have stayed here for many years, but it's definitely lost its personal touch. I was greeted at reception and asked to fill in a slip with my car reg and asked to pay and given my key. There is no mention of availability for breakfast, dinner, or cleaning of the room. I stayed for 3 nights. My room was never touched. I paid double occupancy but had one bath and hand towel, 2 pillows with pillow slips, and 2 in a bag without. I used to know all the staff, but it was drop key on the way out. I suppose the world is going the way of AI, but I think it's rubbish - most people like to chat and be asked if everything is OK or if they need information, but this was sadly lacking.
Me and my partner stayed on the 17th of October 2025 and was greeted and checked in by a gentleman named Rob he was very helpful and explained everything and told us to ask him for anything if we needed to the rooms are nice and clean but could definitely do with a revamp like paint etc maybe new carpets but other than that our stay was nice and felt very welcomed by Rob great customer service and care
Very disappointed with the room given the cobwebs & black mould. Cleaning either ineffective or focussing on other aspects
Room spotless, hotel staff absolutely lovely, welcoming, kind and helpful. Went out of their way. Would have given 5stars had it not been for the breakfast. No self service which was a major minus with an autistic child who likes to choose and I have to agree with him. The sausages were anaemic, underdone bacon, overcooked hash browns & black pudding. It was so disappointing. Staff were nice but bring back self service!