Hotels a great place got to be the best in Birmingham all the staff are great but page is a lovely very helpful girl lovely nature and a little princess can help people enough always smilling
4.0分
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We booked Premier Plus Rooms for our business stay & could not fault them. The room was clean and comfortable - their beds are the best. The staff members who we dealt with on check in and in the restaurant were very unenthusiastic and not welcoming at all!
3.0分
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We stayed at this Premier Inn while we were visiting some family, and going to the Lego center in Birmingham. Overall, the Premier Inn was exactly what we needed, a quiet and clean hotel with a tasty breakfast that didn’t cost us too much. However, there are a few things that could’ve been improved. One of the children’s bed was rock hard and my oldest son who is 10 years old hardly slept because it was so uncomfortable. It was also really hot in the room. even though we turned the thermostat down. The ceiling around the shower screen was also a right mess, and hanging off. The breakfast was really tasty, but the waitress that served us was miserable, and it looked like she just didn’t want to be there.
3.0分
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Our room was okay for the most part, clean and comfortable, A few things to note: virtually no toilet roll in the dispenser on arrival (we had to ask for it to be replenished as the rooms are not cleaned daily). Heating system didn’t work very well and was really noisy. Since the restaurant has been taken over by premier inn (used to be Beefeater) the service has dropped hugely - basically because of a distinct lack of staffing. The staff on site work incredibly hard and could not do more to be helpful, polite and professional…. But when there are two people expected to run the reception, bar and restaurant when the hotel is fully booked it’s just untenable! I would strongly suggest premier inn allow more staffing in the restaurant in particular, before your good staff end up leaving to do a job that is actually reasonable instead of being absolutely run off their feet and constantly feeling like they are giving poor service. None of them said this to us but it was evident by the way they looked completely run ragged! We also found it very difficult to get a table in the restaurant. One of the benefits of staying here is the restaurant next door…. However due to the aforementioned lack of staffing, it’s not run to capacity therefore booking a table is essential. However, on your first night it’s impossible to book by telephone (we tried on 3 separate occasions) and arriving late this meant we missed out. We’ve stayed here for the last 4 years every time we attend an event at the NEC, however next year we are moving as the price is more expensive than alternatives where better service and amenities are on hand.
这家酒店性价比很高。房间非常现代化，环境安静。酒店员工非常友好。我唯一不满意的地方，也是我没有给满分的原因，是酒店的清洁标准有点问题，有灰尘和一些表面没有打扫干净，但还可以接受。Beefeater 餐厅似乎最近关门了，设施简陋，陈旧不堪。酒店显然需要一家餐厅，但只靠着非常基础的员工和设施来运营——这一切看起来有点奇怪，但早餐还是可以接受的。
出差期间来这里住过。前台的Louise很热情，热情友好。房间很舒适。餐厅的员工忙得不可开交，因为员工水平似乎很低，但他们仍然彬彬有礼，乐于助人。我记得厨师是Anna，她做了一道美味的什锦烤肉。
广告宣传说有空调，结果被告知只有高级房才有。房间里热得孩子们都想回家了。我们要求换个房间或者换掉坏掉的风扇，经理凯特尽力解决了这个问题。早餐更糟糕，只有一个人（夏洛特）负责管理早餐。咖啡机的牛奶用完了，等待时间太长了，而且他们只有一个酒吧在营业，餐厅的其余部分都关门了。糕点的选择也很糟糕……千万别住在这里。
我们抵达时受到了友好的接待，但是他们无法给我安排一楼的房间，因为我患有肺癌并且呼吸困难。他们告诉我们晚餐和早餐的时间，我们直到 9 点 15 分才吃，但是我们预订的是 8 点的房间，早餐一团糟，没有水果，没有煎饼，熟食早餐又干又冷，我们预订的是 8 点半的房间，而且由于盖子没有盖好，我丈夫被黑加仑汁弄得浑身都是，没有工作人员来帮助，也没有道歉。我们只吃了吐司，我们想要一顿热早餐，所以我们选择了套餐，这也许就是我们得到这项服务的原因。我建议不要选择这个套餐，而是尽早去吃早餐，因为食物是早上第一件事。
体验非常好，床很棒，淋浴设施也很好，电视上的无线网络也很好，但我要说的唯一问题是暖气坏了，因此房间里的风扇和窗户可以清洁一下，床上方只有几张蜘蛛网😀
前台和早餐工作人员非常乐于助人，态度友好。高级客房非常漂亮，值得额外付费。酒店的其他部分略显陈旧，但工作人员很棒。
Hotels a great place got to be the best in Birmingham all the staff are great but page is a lovely very helpful girl lovely nature and a little princess can help people enough always smilling
We booked Premier Plus Rooms for our business stay & could not fault them. The room was clean and comfortable - their beds are the best. The staff members who we dealt with on check in and in the restaurant were very unenthusiastic and not welcoming at all!
We stayed at this Premier Inn while we were visiting some family, and going to the Lego center in Birmingham. Overall, the Premier Inn was exactly what we needed, a quiet and clean hotel with a tasty breakfast that didn’t cost us too much. However, there are a few things that could’ve been improved. One of the children’s bed was rock hard and my oldest son who is 10 years old hardly slept because it was so uncomfortable. It was also really hot in the room. even though we turned the thermostat down. The ceiling around the shower screen was also a right mess, and hanging off. The breakfast was really tasty, but the waitress that served us was miserable, and it looked like she just didn’t want to be there.
Our room was okay for the most part, clean and comfortable, A few things to note: virtually no toilet roll in the dispenser on arrival (we had to ask for it to be replenished as the rooms are not cleaned daily). Heating system didn’t work very well and was really noisy. Since the restaurant has been taken over by premier inn (used to be Beefeater) the service has dropped hugely - basically because of a distinct lack of staffing. The staff on site work incredibly hard and could not do more to be helpful, polite and professional…. But when there are two people expected to run the reception, bar and restaurant when the hotel is fully booked it’s just untenable! I would strongly suggest premier inn allow more staffing in the restaurant in particular, before your good staff end up leaving to do a job that is actually reasonable instead of being absolutely run off their feet and constantly feeling like they are giving poor service. None of them said this to us but it was evident by the way they looked completely run ragged! We also found it very difficult to get a table in the restaurant. One of the benefits of staying here is the restaurant next door…. However due to the aforementioned lack of staffing, it’s not run to capacity therefore booking a table is essential. However, on your first night it’s impossible to book by telephone (we tried on 3 separate occasions) and arriving late this meant we missed out. We’ve stayed here for the last 4 years every time we attend an event at the NEC, however next year we are moving as the price is more expensive than alternatives where better service and amenities are on hand.