一家人要到Cheltenham 处理事务所以下榻此酒店。酒店规模虽不大，早餐不错，附近环境清幽，距离regent street 大概10分钟车程，且走路距离有颇多食肆，走不到5分钟就有大超市lidl。我们到访期间正值热浪，房间西斜没有冷气，室内比室外还热，酒店提供的风扇虽然可以转动，但是吹出来的风没有什么降温效果。
Issues with till and chef being off meant poor service and unavailability of meals during our stay, had to request a refund of meal deal & told it could take up to two weeks to process.
5.0分
其他
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Great experience, location and food was wonderful. Beds well made during my time. Special thanks to Fay who demonstrated professionalism during my stay. Lovely atmosphere and kind staff, good value for money.
3.0分
情侣出游
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Reception manned by Fay & Spencer friendly and helpful. Arranged meal booking. The room was ready, clean and well presented as was the rest of the hotel. Heating worked which is always encouraging in November. Went into restaurant an hour or two later to be met by – Fay & Spencer – who are now doing meet and greet at the restaurant, taking orders and serving meals and drinks. Rumour has it there might be another member of staff in the kitchen. Back to room after meal and room key not working. Put out a call for assistance and here comes Fay. Here is a situation where these guys and girls are doing their best and do not stand a chance. On top of this they had to handle grumpy customers who were not getting served fast enough. Come on Premier – your staff deserve more support than this – there were way too many customers for this small team to manage no matter how hard they worked. Give these folks recognition or we recommend they take an Accor franchise where their efforts would be properly rewarded. Just to cap it all there was no Breakfast Restaurant in the morning due to a power failure. I bet if we waited long enough Fay & Spencer would have turned up in their Electricians overalls. Staff 5 Stars, Premier 0 stars, average 3 stars
5.0分
独自旅行
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Great staff, welcoming and friendly, always happy to help. I have enjoyed the stay and have booked the second week that I need in order to reach work at this Premier Inn as well.
2.0分
其他
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Premier Inn group has seriously been going down hill recently, nearly all I've visited lately have had serious understaffing issues and definitely a low standard of customer service (but that's getting the norm.in the UK right?). The staff at this location was chronically understaffed, however all went above and beyond and I praise them for that, well done guys! The obvious manager was the only downside to the team (gobs..t). Unfortunately that's my only praise, the rooms are dated, the bathrooms not of good standard (my room stank of foul drains, even after reporting and asking for maintenance to have a look) and the beds looked like they were falling apart. Saying that I did have a great sleep over my time there. The food menu options are small, and the varying one chef over numerous days managed to make worse food and smaller portions as time went on. I mean 4 small crispy prawns for starters - definitely smaller portions than other premier inns (see main meal pic attached to make your own mind up). When asked how my food was, I replied not great and the portions are small, that was replied by staff saying "well you've got the meal deal". Yes a £27 for a meal deal, I would have done better with a Tesco meal deal! As usual there were items unavailable from the menu like other sites. I think Whitbread has got too big for its boots and charging approx £120 a night for what honestly is budget service, is not acceptable anymore. Only business staff with no option seem to stay these days, shame as once they were competitive and of good quality.
1.0分
其他
Menu as poor as the service. Young lady behind bar could not give a monkeys, menu extremely limited. Meal deal waste of time, no choice, burger or curry!!
1.0分
其他
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This is the worst Premier Inn I have stayed in and I've stayed in a lot as I travel for work. The Premier Inn is tired and dated but the Worst part is the restaurant attached to it. I was in restaurant from 5.45pm to 7.30pm and all they managed to serve me was a starter. People who came in after me were getting their food before me so in the end I walked out before I lost my temper. The breakfast was no better as apparently they open at 6.30am but this doesn't mean the hot food is ready, Again I had to walk out before my hot breakfast was served as I'd waited 40 minutes for it but it never arrived so I had to leave for work. Continental breakfast was poor. Do Not waste money in buying a meal deal from this Premier Inn as a complete waste of money and time.
一家人要到Cheltenham 处理事务所以下榻此酒店。酒店规模虽不大，早餐不错，附近环境清幽，距离regent street 大概10分钟车程，且走路距离有颇多食肆，走不到5分钟就有大超市lidl。我们到访期间正值热浪，房间西斜没有冷气，室内比室外还热，酒店提供的风扇虽然可以转动，但是吹出来的风没有什么降温效果。
很一般 凑合可以住一晚
因为客人距离酒店行路12分钟，所以选择了这一间。之前在英国其他城市都住过， OK。这是第一次入住Cheltenham 这一间，整体OK，唯一就是厕所抽气扇会发声、厕所洗手盘开水洗手之后，水流入管道后发出声音，有点恐怖。
交通确实不方便的，只有Cheltenham 市中心有C号巴士可以到酒店 。买嘢方便，对面有大型outlet，WareHouse supermarket。
餐厅牛扒不错，不过细分咗啲，港币195 ， 10安士。
我call了Uber/Freehoe两次都unavailable。最后折返酒店call的士，好方便，问咗当地的士司机，说 Cheltenham 已经没有Uber Support。
Issues with till and chef being off meant poor service and unavailability of meals during our stay, had to request a refund of meal deal & told it could take up to two weeks to process.
Great experience, location and food was wonderful. Beds well made during my time. Special thanks to Fay who demonstrated professionalism during my stay. Lovely atmosphere and kind staff, good value for money.
Reception manned by Fay & Spencer friendly and helpful. Arranged meal booking. The room was ready, clean and well presented as was the rest of the hotel. Heating worked which is always encouraging in November. Went into restaurant an hour or two later to be met by – Fay & Spencer – who are now doing meet and greet at the restaurant, taking orders and serving meals and drinks. Rumour has it there might be another member of staff in the kitchen. Back to room after meal and room key not working. Put out a call for assistance and here comes Fay. Here is a situation where these guys and girls are doing their best and do not stand a chance. On top of this they had to handle grumpy customers who were not getting served fast enough. Come on Premier – your staff deserve more support than this – there were way too many customers for this small team to manage no matter how hard they worked. Give these folks recognition or we recommend they take an Accor franchise where their efforts would be properly rewarded. Just to cap it all there was no Breakfast Restaurant in the morning due to a power failure. I bet if we waited long enough Fay & Spencer would have turned up in their Electricians overalls. Staff 5 Stars, Premier 0 stars, average 3 stars
Great staff, welcoming and friendly, always happy to help. I have enjoyed the stay and have booked the second week that I need in order to reach work at this Premier Inn as well.
Premier Inn group has seriously been going down hill recently, nearly all I've visited lately have had serious understaffing issues and definitely a low standard of customer service (but that's getting the norm.in the UK right?). The staff at this location was chronically understaffed, however all went above and beyond and I praise them for that, well done guys! The obvious manager was the only downside to the team (gobs..t). Unfortunately that's my only praise, the rooms are dated, the bathrooms not of good standard (my room stank of foul drains, even after reporting and asking for maintenance to have a look) and the beds looked like they were falling apart. Saying that I did have a great sleep over my time there. The food menu options are small, and the varying one chef over numerous days managed to make worse food and smaller portions as time went on. I mean 4 small crispy prawns for starters - definitely smaller portions than other premier inns (see main meal pic attached to make your own mind up). When asked how my food was, I replied not great and the portions are small, that was replied by staff saying "well you've got the meal deal". Yes a £27 for a meal deal, I would have done better with a Tesco meal deal! As usual there were items unavailable from the menu like other sites. I think Whitbread has got too big for its boots and charging approx £120 a night for what honestly is budget service, is not acceptable anymore. Only business staff with no option seem to stay these days, shame as once they were competitive and of good quality.
Menu as poor as the service. Young lady behind bar could not give a monkeys, menu extremely limited. Meal deal waste of time, no choice, burger or curry!!
This is the worst Premier Inn I have stayed in and I've stayed in a lot as I travel for work. The Premier Inn is tired and dated but the Worst part is the restaurant attached to it. I was in restaurant from 5.45pm to 7.30pm and all they managed to serve me was a starter. People who came in after me were getting their food before me so in the end I walked out before I lost my temper. The breakfast was no better as apparently they open at 6.30am but this doesn't mean the hot food is ready, Again I had to walk out before my hot breakfast was served as I'd waited 40 minutes for it but it never arrived so I had to leave for work. Continental breakfast was poor. Do Not waste money in buying a meal deal from this Premier Inn as a complete waste of money and time.