Nice basic hotel staff at reception very helpful and extremely polite, the rooms are clean and very warm as it was a freezing January day, the beds are very comfortable and the room had a good shower

very clean and tidy the room was very clean the bed was so comfortable and breakfast room was clean and the breakfast was really nice and the staff are very helpful and very poilite

Upon booking we rang the hotel to request downstairs rooms due to mobility, this was dealt with quickly and easily. When entering the hotel we were greeted by staff on reception Karen, Kelly and Tracey who was cheerful and friendly. We checked in with no problems. Our rooms were spacious and clean with lovely balcony’s overlooking the local cricket pitch. Breakfast was served in a newly built breakfast room which was modern and clean, the breakfast itself was delicious with a lovely selection available. Porridge and poached eggs were made to order, the chef we had met before and very friendly and welcoming. We breifly spoke to Sammy a housekeeper to ask for a top up on the tea tray as we didn’t need a room clean and she was more than happy to assist, when we returned later she had emptied the bins for us too. Overall we had a fantastic stay here and would recommend to others. Thank you Alveston There’s a few bits that could do with updating such as the outdoor areas, however we are aware this is down to head office and not that of the staff at Alveston.

Friendly and very accommodating. Arrived late and asked about dinner options, was directed to the Restaurant across the street but told be quick as they stop orders at 20:30hrs. I went straight over as it was 20:20hrs, was turned away immediately, not even offered a bar meal or anything. Needless to say I was somewhat disappointed as my day started at 07:30hrs when I left Dunfermline to get there. Now the good stuff, lady in the Premier Inn reception was lovely and gave me a sheet with a selection of places local to eat or request delivery. I fell asleep on the super comfortable bed, woke up in the morning ready to eat for Scotland. Breakfast was sublime, freshly cooked bacon and eggs with the nicest sausages I have ever eaten in an establishment like this. The lady’s that looked after me, Tracy and Kelly were the difference to a lovely breakfast to a truly great experience of great food and hospitality that really made a difference. Thank you Premier Inn for getting it right with this location, whatever you are paying them needs to be doubled as they have represented you above and beyond.

After 6 hrs of travelling spreading a family member’s ashes we arrived back at 9:30pm (Sat 8th). Myself, sister and 2 children were waiting in reception to book breakfast. The receptionist who was dealing with another couple with a baby told my children that they need to be quiet in the corridor as people are asleep. They were talking to us and not being noisy we would ourselves tell them to be quiet if there were being loud in a corridor. This has upset me as my children have been very behavioured on what has been a difficult day for our family and to have them spoken to in that way was not pleasant. My son has Autism and ADHD which is challenging but to have his good behaviour dismissed so blatantly infront of others is disappointing. We attempted to address the comment made by the receptionist who was further dismissive. As she stated you have CCTV so please check the cameras at this time and you will see how rude your staff member was to my family.

Very clean inside, extremely helpful & kind considerate staff. Has a lovely breakfast room run by the inn. The bed was very comfortable. Everything about our stay was good