Couldn't check in a little early without it costing an extra £15. The WiFi was terrible, I paid extra for the 'premium' WiFi which wouldnt connect to my phone. I had to change room due to a load banging, when I was put in my second room I wasnt given a key so I couldnt leave until check out.
5.0分
其他
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Stayed one night at this hotel with our little girl, first time to hull and what an amazing greeting we had when we arrived by the receptionist Kelsey I think she was called amazing customer service and our little girl loved her big smile and warm welcome, also mention to the evening receptionist Lucy who again amazing customer service and made us feel very welcomed to the area and hotel! The hotel itself is lovely and clean, lovely nights sleep and would stay again if we were to visit the area again.
5.0分
情侣出游
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We found it lovely and quiet , nice staff very helpful and obliging. Good breakfast will good quality ingredients. Spotlessly clean. There was plenty of free parking but you must put your reg in at reception. If I had any complaints it would be that there are no plugs by the beside , I have a piece of medical equipment that I have to plug in at night (I did get an extension from reception) . Also there are no twin bedrooms with a level access showers in fact they only have one disability adapted room and that's a double. Anyone with mobility issues like myself, wanting a twin bedroom, the shower is over the bath making it impossible to take a shower as there are no grab rails by the bath. A fall could be nasty !
1.0分
其他
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I had booked the Meal Deal online hours before arrival and arrived at dinner time (approx 7.30pm). Lady at reception told me I just needed to give my name and room number in bar/restaurant to order dinner. Girl at bar refused to serve me without proof of meal deal in the form of a printed receipt from reception. Went back to reception where lady said she would inform restaurant herself that I was indeed on the Meal Deal. Returned to restaurant, sat waiting for the while and tried ordering again. Girl at bar still refused to serve me without receipt. Returned to reception for third time and lady there actually came with me to ensure I was finally served. About forty-five minutes spent repeatedly queuing and going back and forth between reception and restaurant. Obviously no communication between staff, or proper procedure for checking if a guest is on meal deal. Also very unreasonable and unprofessional to send guest back and forth instead of staff properly sorting their own issue themselves. Hotel itself is fine and comfy, but I would advise against booking the Meal Deal for obvious reasons.
景色优美，住宿舒适干净，服务人员热情友好。
整体感觉好
不是很热情的欢迎，被告知其他人在我前面，但他们坐了下来，而且接待室里有两个人，还不错，不是很干净，架子上都是衣服上的灰尘，整个地方需要好好打扫一下，草也需要修剪，从前面看起来不错，但只是需要好好打扫一下，我们通常会在 Premier Inn 停下来分开旅程，但我想我们可以试试其他公司。
临时预订的，为了让妻子在化疗期间休息一下。房间很干净，但很热，风扇也没什么用。此外，浴缸上方的淋浴间不太好用。餐厅感觉很脏，地毯需要好好清洁一下。餐具放在敞开的容器里，不太卫生。食物还可以，我只能说我吃过更差的了。两位女服务员非常友好。酒保非常粗鲁，近乎粗鲁。酒店位置很好，非常适合探索东约克郡。酒店需要彻底翻新并安装空调。
位置好。员工热情友好，热情好客。食物不错。房间很热，没有Prem Plus升级空调的机会，所有房间都没有空调，楼下有很多砰砰作响的门，风格老旧。需要翻新。WiFi也用不了。
房间很干净。但热得让人受不了。窗户只能开几英寸，他们还给我们配了个破风扇。房间里只有28度。我们提早退房了，因为我怀孕了，实在受不了了。今晚睡得最差。
Couldn't check in a little early without it costing an extra £15. The WiFi was terrible, I paid extra for the 'premium' WiFi which wouldnt connect to my phone. I had to change room due to a load banging, when I was put in my second room I wasnt given a key so I couldnt leave until check out.
Stayed one night at this hotel with our little girl, first time to hull and what an amazing greeting we had when we arrived by the receptionist Kelsey I think she was called amazing customer service and our little girl loved her big smile and warm welcome, also mention to the evening receptionist Lucy who again amazing customer service and made us feel very welcomed to the area and hotel! The hotel itself is lovely and clean, lovely nights sleep and would stay again if we were to visit the area again.
We found it lovely and quiet , nice staff very helpful and obliging. Good breakfast will good quality ingredients. Spotlessly clean. There was plenty of free parking but you must put your reg in at reception. If I had any complaints it would be that there are no plugs by the beside , I have a piece of medical equipment that I have to plug in at night (I did get an extension from reception) . Also there are no twin bedrooms with a level access showers in fact they only have one disability adapted room and that's a double. Anyone with mobility issues like myself, wanting a twin bedroom, the shower is over the bath making it impossible to take a shower as there are no grab rails by the bath. A fall could be nasty !
I had booked the Meal Deal online hours before arrival and arrived at dinner time (approx 7.30pm). Lady at reception told me I just needed to give my name and room number in bar/restaurant to order dinner. Girl at bar refused to serve me without proof of meal deal in the form of a printed receipt from reception. Went back to reception where lady said she would inform restaurant herself that I was indeed on the Meal Deal. Returned to restaurant, sat waiting for the while and tried ordering again. Girl at bar still refused to serve me without receipt. Returned to reception for third time and lady there actually came with me to ensure I was finally served. About forty-five minutes spent repeatedly queuing and going back and forth between reception and restaurant. Obviously no communication between staff, or proper procedure for checking if a guest is on meal deal. Also very unreasonable and unprofessional to send guest back and forth instead of staff properly sorting their own issue themselves. Hotel itself is fine and comfy, but I would advise against booking the Meal Deal for obvious reasons.