Absolutely filthy with loads of black mould in the bathroom, walls were filthy and bathroom door plate was held down with duct tape. , The whole suite looked like it had not been cleaned for months, i will never use premier inn again as i have stayed at the nearby travelodge and its so much better. Even the resteraunt attached to this hotel was filthy and tired inside also the bed matress was warped in the middle and the matress was nothing better than a bowed barn door. Filthy place and a health hazard with plenty of black mould . ABSOLUTELY DISGUSTING !!!!

Stayed in many Premier Inns and never have I come across such an unpleasant, unfriendly, rude person on reception and made to feel so unwelcome! The member of staff on reception did help us with the self check in but it was as if it was a chore to do so. Went back down to reception to request an ironing board and because she was too preoccupied with her mobile phone , just pointed a finger in the direction of where I could find one. She didn’t even have the courtesy to look up! The room curtains were ragged with holes in them and the whole thing was tired looking. The ironing board cover was way too small for the ironing board so couldn’t use it anyway. The Beefeater restaurant was disgustingly dirty. Floor, walls,blinds all covered in dirt and tables and chairs in an appalling state. The staff were so lovely so it is such a shame they have to serve food to their customers in such a filthy environment. If this is what the restaurant is like, I dread to think what state the kitchen is in! I will be boycotting this hotel in future. Whitbread should be ashamed of themselves!!!

Stayed here recently and it was all round a good experience. The room was comfortable, well presented and spotless. In addition receptionist Kayleigh provided a very warm welcome and excellent service to the stay. Highly recommend staying here.

Stayed here for a week for work. The whole hotel is very clean and the staff are very friendly and helpful. The location is very good with easy access to Christchurch, new forest and Bournemouth.

comfy bed and spacious room but a little tired, especially the bathroom. indifferent staff who were noisy at times in the corridor early morning. coffee machine ran out of beans at breakfast and the staff member left it as she 'didn't know where the beans were stored'. Evening meal in bar was good and excellent value. beer was cheap. bar service was excellent. Breakfast in restaurant was ok but staff seemed to be just going through the motions. Restaurant was extremely hot (and i mean HOT) but someone did eventually open a window. used to love premier inn but lately it seems to have gone downhill