We stay at this hotel at least twice a year as it is close to some relatives and suits our needs (bed and breakfast) well. Our last stay over Christmas was the most disappointing yet. We arrived about 6pm and was greeted warmly by a gentleman on the front desk, who gave us directions to our room (room 8). A few hours in, our youngest daughter (3 years old) needed the toilet. As she went to flush, the panel fell off, and we realised that the flush buttons didnt work. My partner went to the front desk to report the problem however noone was there. As both our children were getting tired at this point (8:30pm), we put them to bed. As the room quietened without them making noise, my partner and I could hear the toilet water constantly flowing - like it was on a permanent gentle flush. My partner eventually found the gentleman on the front desk, who examined the toilet and said he would make a maintenance report and then left. I am quite a light sleeper, and the noise of the water did disrupt my sleep quite a bit. Next morning (Christmas Day), breakfast was a bit disappointing - as they were preparing for a busy lunch, they had condensed breakfast into a small corner of the restaurant and had some continental and cooked options unavailable. No reduced price though! On returning to our room, we also noticed that there was other damage to our room - the door stopper wasnt attached properly to the wall and a light fitting was barely hanging on the ceiling. Spent the rest of the day with relatives. Came back to the still broken toilet, and noone on the front desk. But we were exhausted, so just went to bed. Breakfast the next morning (Boxing Day) was better and felt more like a Premier Inn breakfast we are used to. During checkout, we mentioned to the ladies on the front desk about the broken toilet and other items, who seemed shocked that we were not given the option to change rooms. She said as compensation, our breakfasts would be refunded to the original payment method, which we accepted. A week later, still no sign of the refund in our account. We understand that Christmas is a bit of a hectic time, especially for the hospitality trade, but do feel a but let down by the rooms condition and lack of support during this stay. All the damage in that room was done before we arrived so why were we put in that room in the first place - the hotel was definitely not full! For the first time in our many years of staying, we were glad to be leaving.

We used Premier Inn Cardiff West for a brief overnight stay so that we could visit family. It was easy to find and a great location to enable us to visit family. Upon arrival, parking was really easy, plenty of spaces. Receptionist was very warm and welcoming. Check in was quick and easy. The room was very spacious, perfect for what we needed. Fantastic nights sleep. The room was so dark and really quiet, despite the main road being nearby. The beds were really comfortable and warm. The following morning, we headed to breakfast, unsure of where we were going, the guy on reception was very helpful. Breakfast service was quick, again very helpful staff. Hot food was cooked to order and tasted amazing. Filled us up for the day. We would definitely stay here again.

Enjoyable stay very friendly service the lady behind the counter Georgia very good customer service friendly couldn't do enough to be helpful many thanks for making the stay positive 5🎖

Good location, easy to get to Cardiff to visit family. Premier plus room, very comfortable bed with an excellent rainfall shower. Bonus coffee, chocolate and bottles of water.

We stayed the night before an early flight from Cardiff. The receptionist was very friendly and welcoming, asking if we’d like to book for breakfast. We declined, as had to leave at 3.30am! However we did book to eat in the adjoining Beefeater restaurant. The room was perfect, as it was on the ground floor and the closest to reception, so leaving very early in the morning we didn’t disturb anyone. It was very clean and smelt as though it had been recently decorated or refurbished. The bed was extremely comfortable too. Our meal in the Beefeater was delicious. I’d read mixed reviews previously, so didn’t know what to expect. We both had steak and it was cooked exactly as requested. We would definitely stay and eat here again.

Room extremely clean! Kim on reception, very friendly and helpful. Plenty of parking. Great night's sleep. Will definitely be recommending and staying again when in the area.