Not worth the money, noisy room and doors banging all night. Restaurant was cold and basic food. Breakfast was poor quality and tasteless . Standards have slipped . No area to work as the desk has been removed .

Lovely staff but completely short staffed. My asd son was so affected by everything. Beds weren’t made up for kids, not enough towels in room. Food took over 30 minutes to get onto the pass but then sat there for 20 minutes. Then not all correct. Drinks not remembered. Had to ask for everything twice. Desserts came before main plates were cleared. Not all menu items available. Drinks menu in rooms didn’t match the menus in bar. As usual very comfy bed-just hope I get a good night sleep!

Lovely hotel. Clean and our room looked new! Emailed a few days before asking for an Accessible Room due to breaking my leg before Christmas and changed it hassle free. Checked in and was greeted by Sam who I have to say is a credit to you. Happy, smiley, bubbly and welcoming. Nothing was too much trouble. When we asked if the bar was open she came straight round and served us. I cannot praise her enough! Overall a lovely fantastic stay elevated by Sams Customer Service!

The room was super . Staff friendly. Had to book a table for evening meal. Most items were not available. Soup and garlic bread were super. Other guests complained terribly. Management should of supported their staff. As for the restaurant it was poorly organised with no appropriate provisions. Most items out of stock. Either poor logistics or poor ordering. Shame really since it was a super stay.

We arrived on the cold day. The room was very cold because the heating was not working correctly. We spend a number of hours trying to get it to work the reception could not help either. We were offered another room in another Premier Inn, but that would have been many tens of miles away. Eventually the heating did spontaneously come on, but only after many hours of sitting in the cold and the frustration of trying to get the heating to work. Apart from the heating, which was a major issue for us, the room was as we expected, basic but good.

A lovely one night visit to the Ross on wye hotel. Great evening meal and breakfast, with super friendly and efficient staff covering the dining room and bar, as well as reception! Room very clean, bed comfortable and temperature just right - all in all a really good value and enjoyable stay - thank you!

More of a Travelodge than a Premier Inn. It was functional and the staff were friendly however, after putting my car registration in at the counter I still received a penalty notice. Despite being there for less than 24 hours in total you still have to register your car each calendar day. Who'd have thought that people stay overnight at a hotel!