Amanwella非常棒的体验！30间套房，和管家聊天，之前欧美人和印度人来的最多，今年中国人来的很多，11月到4月是他们旅游旺季，房价最高的时候能翻翻。服务没得说，10月沙滩不适合下海，推荐野生动物园和泄湖项目，可以看到很多鸟和动物。不丹经理非常nice，有什么需求给他说他会直接安排。不足就是离机场有点远，3-3.5小时车程，和其他国家安缦不一样，接送机需要额外费用。

We stayed at Amanwella expecting a peaceful and relaxing retreat, but our experience was far from that. Starting around 8:30 PM, extremely loud music from outside the resort continued for hours. What’s most disappointing is that no one from the hotel proactively checked on guests or acknowledged the disturbance. At 10 PM, we called the front desk to report the issue, but no one followed up or came to our room. After waiting about 30 minutes, we called again—still no response. We then reached out to our butler via WhatsApp, yet received no timely reply either. Later, the General Manager mentioned they had informed the butler earlier, but due to internal miscommunication and lack of follow-up, our message was never seen until we made a direct WhatsApp call. It was only after I insisted multiple times that someone finally came to our room and offered solutions. Frankly, if we hadn’t pushed, nothing would have happened. Eventually, the duty manager arrived late at night and kindly offered a temporary room so we could sleep, which we appreciated. However, by that time our night had already been ruined. I even had to explicitly suggest that if the noise couldn’t be resolved, the resort should have offered a Plan B much earlier—a basic expectation for any five-star property. What shocked us even more came afterward. The hotel initially agreed to compensation for the disrupted night, which we accepted as a gesture of goodwill. However, after seeing this honest review, the hotel retracted their offer, saying compensation would only be processed if we removed the review. What was meant to be a goodwill remedy suddenly turned into an attempt to “buy out” a negative review—something completely unacceptable, especially for a brand like Aman. We wrote this review to share facts, hoping the hotel could improve its service, not to be threatened into silence. It makes us seriously question: Are the glowing reviews on TripAdvisor truly organic? For a brand known for serenity and service excellence, this level of delay, miscommunication, lack of initiative, and later pressure to withdraw a factual review is deeply disappointing. We hope Amanwella’s management takes this feedback seriously—not just regarding compensation, but to ensure future guests don’t experience the same. 我们选择入住 Amanwella，是因为它一贯以“宁静、私密、极致服务”著称。但这次的经历却让我们十分失望。 从晚上八点半开始，酒店外便传来持续且极度嘈杂的音乐声。令人不解的是，酒店方面完全没有主动关心或询问客人是否受到影响。 晚上十点，我只好主动联系前台，但无人回访，也没有人上门查看。等待了大约三十分钟后再次致电，依然没有得到任何回应。随后我通过 WhatsApp 联系管家，也没有及时收到回复。 直到后来，总经理才表示，他们其实早已将噪音问题转告给管家，但因为内部沟通不畅、无人跟进，我们的信息一直没有被看到。直到我通过 WhatsApp 直接拨打电话，事情才真正开始处理。 说实话，如果不是我一再坚持投诉，这件事根本不会有任何进展。 最终，当值经理在深夜赶来，为我们安排了一个临时房间，我对此表示感谢。但那时已经很晚，我们整晚的休息被彻底打乱。我甚至还得主动提醒管家：如果噪音无法解决，酒店理应提前准备好备用方案（Plan B），而不是等到客人反复追问才被动处理。 真正令人震惊的是后续。酒店最初承诺会对那晚的不愉快做出赔偿，我们也接受了这一善意举动。然而在看到我们如实发布的评论后，酒店却 反悔了赔偿，并表示只有在我们 撤下评论后 才会继续处理。 原本只是对体验不佳的合理补偿，结果变成了“买断差评”的要求。对安缦这样的品牌来说，简直难以置信。 我们发布评论的目的，是陈述事实，希望酒店改进服务，而不是被威胁沉默。不得不让人怀疑：TripAdvisor 上那些满分好评，究竟有多少是真实的？ 对于一个以静谧与服务著称的奢华品牌，这样的反应速度、沟通失误、缺乏主动性，

We stayed at Amanwella expecting a peaceful and relaxing retreat, but our experience was far from that. Starting around 8:30 PM, there was extremely loud music coming from outside the resort that continued for hours. What’s most disappointing is that no one from the hotel proactively checked whether guests were being disturbed. At 10 PM, we called the front desk to report the noise, but no one followed up or came to our room. After waiting for about 30 minutes, we called again — still no response. We then reached out to our butler via WhatsApp, but received no timely reply either. Later, the General Manager mentioned they had informed the butler earlier, yet no one followed up internally, and the message wasn’t seen until we made a WhatsApp call directly. It was only after I called to complain again that someone finally came to our room and offered solutions. Frankly, if we hadn’t insisted, there would have been no action taken at all. Eventually, the duty manager came and offered us a temporary room so we could sleep, but by then it was already quite late and our night was ruined. I had to explicitly suggest that if the noise couldn’t be resolved, they should have offered a Plan B much earlier — something I would expect any five-star resort to handle proactively. For a brand like Aman, known for serenity and service excellence, this level of delay, miscommunication, and lack of initiative is unacceptable. We hope management takes this feedback seriously, not just for compensation, but to prevent future guests from going through a similar experience. 我们选择入住 Amanwella，是因为它一贯以“宁静、私密、极致服务”著称。但这次的经历让我们非常失望。 从晚上八点半左右开始，度假村外就传来持续且非常嘈杂的音乐声。令人惊讶的是，酒店方面并没有任何主动的关心或询问，确认噪音是否对住客造成困扰。 到了晚上十点，我不得不主动联系前台反映情况，但没有任何人回访或上门查看。等待了大约三十分钟后，我再次致电，依然没有回应。随后我通过 WhatsApp 联系了我的管家，也没有及时收到回复。 直到后来，酒店总经理才表示，他们其实早就将噪音问题告知了管家，但由于内部沟通不畅、没有人跟进，我的信息一直没有被查看。直到我再次通过 WhatsApp 打电话过去，才有人真正开始处理。 实际上，如果不是我持续要求和投诉，事情根本不会得到解决。 最终，当值经理在深夜赶来，安排了一个临时房间让我们休息，我对此表示感谢。但那时已经很晚，我们整晚都无法安眠。 而且我还不得不主动提醒管家，如果噪音无法及时解决，酒店理应早就准备好备用方案（Plan B），而不是等到客人一再追问才行动。 对于像 Aman 这样以静谧与服务闻名的品牌而言，这样的反应速度、沟通失误与缺乏主动性，实在是无法接受。 希望管理层能认真对待这次反馈，不仅仅是为了补偿，更为了避免未来的客人重蹈覆辙。

我们在安缦维拉酒店度过了美好的十天假期。酒店坐落在美丽的静谧海滩，地理位置得天独厚。早餐种类丰富（包括国际美食和斯里兰卡特色菜），饮品品质上乘。午餐和晚餐同样美味可口，总有一款适合您。然而，真正让我们的假期如此特别的，是酒店热情友好、乐于助人的员工。我尤其要感谢我们的服务员纳文，他总是能敏锐地察觉到我们的每一个需求。酒店海滩俱乐部的马赫什和贾纳卡也同样热情周到，他们全天为我们提供美味的饮品和茶点。此外，我们贴心的管家也为我们在安缦维拉酒店的舒适体验增色不少。这家酒店唯一的不足之处是缺少健身区，不过，宽敞的泳池在一定程度上弥补了这一缺憾。我们一定会再次光临。

在安缦维拉酒店的住宿体验非常令人失望，完全不符合安缦酒店的定位和价格。度假村亟需翻新，房间陈旧，地板斑驳破损，门也关不上。在这个价位上，这样的品质实在令人失望。酒店位置不错，但也谈不上惊艳，它坐落在公共海滩上方，公共通道直接穿过酒店中心，完全没有隐私可言。更令人费解的是，酒店竟然没有健身房，这对于一个标榜自己注重健康养生的连锁酒店来说，实在有些不合情理。最糟糕的是餐饮。我们之前住在亚拉的野海岸帐篷酒店，那里的体验非常棒，而安缦维拉酒店的餐饮质量却直线下降。酒店只有两家餐厅，菜单平淡无奇，每天都一样（而且几乎没有斯里兰卡特色菜！）。食物味道平平，缺乏特色，感觉就像普通的家常菜……这完全配不上每晚1600美元的价格。早餐是三餐中最好的，选择丰富多样。不过，就细节而言，这家度假村却有所欠缺。我们在二月中旬收到一张夜床服务信息，上面写着“祝您圣诞假期愉快！”。值得一提的是，服务热情友好，员工也乐于助人。总而言之，这家度假村要么需要进行彻底的改进和改造，要么价格应该减半。