We stayed at Amanwella expecting a peaceful and relaxing retreat, but our experience was far from that. Starting around 8:30 PM, extremely loud music from outside the resort continued for hours. What’s most disappointing is that no one from the hotel proactively checked on guests or acknowledged the disturbance. At 10 PM, we called the front desk to report the issue, but no one followed up or came to our room. After waiting about 30 minutes, we called again—still no response. We then reached out to our butler via WhatsApp, yet received no timely reply either. Later, the General Manager mentioned they had informed the butler earlier, but due to internal miscommunication and lack of follow-up, our message was never seen until we made a direct WhatsApp call. It was only after I insisted multiple times that someone finally came to our room and offered solutions. Frankly, if we hadn’t pushed, nothing would have happened. Eventually, the duty manager arrived late at night and kindly offered a temporary room so we could sleep, which we appreciated. However, by that time our night had already been ruined. I even had to explicitly suggest that if the noise couldn’t be resolved, the resort should have offered a Plan B much earlier—a basic expectation for any five-star property. What shocked us even more came afterward. The hotel initially agreed to compensation for the disrupted night, which we accepted as a gesture of goodwill. However, after seeing this honest review, the hotel retracted their offer, saying compensation would only be processed if we removed the review. What was meant to be a goodwill remedy suddenly turned into an attempt to “buy out” a negative review—something completely unacceptable, especially for a brand like Aman. We wrote this review to share facts, hoping the hotel could improve its service, not to be threatened into silence. It makes us seriously question: Are the glowing reviews on TripAdvisor truly organic? For a brand known for serenity and service excellence, this level of delay, miscommunication, lack of initiative, and later pressure to withdraw a factual review is deeply disappointing. We hope Amanwella’s management takes this feedback seriously—not just regarding compensation, but to ensure future guests don’t experience the same. 我们选择入住 Amanwella，是因为它一贯以“宁静、私密、极致服务”著称。但这次的经历却让我们十分失望。 从晚上八点半开始，酒店外便传来持续且极度嘈杂的音乐声。令人不解的是，酒店方面完全没有主动关心或询问客人是否受到影响。 晚上十点，我只好主动联系前台，但无人回访，也没有人上门查看。等待了大约三十分钟后再次致电，依然没有得到任何回应。随后我通过 WhatsApp 联系管家，也没有及时收到回复。 直到后来，总经理才表示，他们其实早已将噪音问题转告给管家，但因为内部沟通不畅、无人跟进，我们的信息一直没有被看到。直到我通过 WhatsApp 直接拨打电话，事情才真正开始处理。 说实话，如果不是我一再坚持投诉，这件事根本不会有任何进展。 最终，当值经理在深夜赶来，为我们安排了一个临时房间，我对此表示感谢。但那时已经很晚，我们整晚的休息被彻底打乱。我甚至还得主动提醒管家：如果噪音无法解决，酒店理应提前准备好备用方案（Plan B），而不是等到客人反复追问才被动处理。 真正令人震惊的是后续。酒店最初承诺会对那晚的不愉快做出赔偿，我们也接受了这一善意举动。然而在看到我们如实发布的评论后，酒店却 反悔了赔偿，并表示只有在我们 撤下评论后 才会继续处理。 原本只是对体验不佳的合理补偿，结果变成了“买断差评”的要求。对安缦这样的品牌来说，简直难以置信。 我们发布评论的目的，是陈述事实，希望酒店改进服务，而不是被威胁沉默。不得不让人怀疑：TripAdvisor 上那些满分好评，究竟有多少是真实的？ 对于一个以静谧与服务著称的奢华品牌，这样的反应速度、沟通失误、缺乏主动性，
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We stayed at Amanwella expecting a peaceful and relaxing retreat, but our experience was far from that. Starting around 8:30 PM, there was extremely loud music coming from outside the resort that continued for hours. What’s most disappointing is that no one from the hotel proactively checked whether guests were being disturbed. At 10 PM, we called the front desk to report the noise, but no one followed up or came to our room. After waiting for about 30 minutes, we called again — still no response. We then reached out to our butler via WhatsApp, but received no timely reply either. Later, the General Manager mentioned they had informed the butler earlier, yet no one followed up internally, and the message wasn’t seen until we made a WhatsApp call directly. It was only after I called to complain again that someone finally came to our room and offered solutions. Frankly, if we hadn’t insisted, there would have been no action taken at all. Eventually, the duty manager came and offered us a temporary room so we could sleep, but by then it was already quite late and our night was ruined. I had to explicitly suggest that if the noise couldn’t be resolved, they should have offered a Plan B much earlier — something I would expect any five-star resort to handle proactively. For a brand like Aman, known for serenity and service excellence, this level of delay, miscommunication, and lack of initiative is unacceptable. We hope management takes this feedback seriously, not just for compensation, but to prevent future guests from going through a similar experience. 我们选择入住 Amanwella，是因为它一贯以“宁静、私密、极致服务”著称。但这次的经历让我们非常失望。 从晚上八点半左右开始，度假村外就传来持续且非常嘈杂的音乐声。令人惊讶的是，酒店方面并没有任何主动的关心或询问，确认噪音是否对住客造成困扰。 到了晚上十点，我不得不主动联系前台反映情况，但没有任何人回访或上门查看。等待了大约三十分钟后，我再次致电，依然没有回应。随后我通过 WhatsApp 联系了我的管家，也没有及时收到回复。 直到后来，酒店总经理才表示，他们其实早就将噪音问题告知了管家，但由于内部沟通不畅、没有人跟进，我的信息一直没有被查看。直到我再次通过 WhatsApp 打电话过去，才有人真正开始处理。 实际上，如果不是我持续要求和投诉，事情根本不会得到解决。 最终，当值经理在深夜赶来，安排了一个临时房间让我们休息，我对此表示感谢。但那时已经很晚，我们整晚都无法安眠。 而且我还不得不主动提醒管家，如果噪音无法及时解决，酒店理应早就准备好备用方案（Plan B），而不是等到客人一再追问才行动。 对于像 Aman 这样以静谧与服务闻名的品牌而言，这样的反应速度、沟通失误与缺乏主动性，实在是无法接受。 希望管理层能认真对待这次反馈，不仅仅是为了补偿，更为了避免未来的客人重蹈覆辙。
房间设计不错，卫生较好吧，毕竟原生态的环境，难免有🐛，服务人员都挺好，也挺及时，这种环境很容易让人放松下来！
环境不错，房间的玻璃只有单玻，印度洋的大浪之下，完全起不到隔音效果，整个晚上都很吵。与这个价位的酒店应有的体验不符
Amanwella非常棒的体验！30间套房，和管家聊天，之前欧美人和印度人来的最多，今年中国人来的很多，11月到4月是他们旅游旺季，房价最高的时候能翻翻。服务没得说，10月沙滩不适合下海，推荐野生动物园和泄湖项目，可以看到很多鸟和动物。不丹经理非常nice，有什么需求给他说他会直接安排。不足就是离机场有点远，3-3.5小时车程，和其他国家安缦不一样，接送机需要额外费用。
服务非常棒，房间比较陈旧
非常好，非常干净，海滩很美，食物也很好吃。
We stayed at Amanwella expecting a peaceful and relaxing retreat, but our experience was far from that. Starting around 8:30 PM, extremely loud music from outside the resort continued for hours. What’s most disappointing is that no one from the hotel proactively checked on guests or acknowledged the disturbance. At 10 PM, we called the front desk to report the issue, but no one followed up or came to our room. After waiting about 30 minutes, we called again—still no response. We then reached out to our butler via WhatsApp, yet received no timely reply either. Later, the General Manager mentioned they had informed the butler earlier, but due to internal miscommunication and lack of follow-up, our message was never seen until we made a direct WhatsApp call. It was only after I insisted multiple times that someone finally came to our room and offered solutions. Frankly, if we hadn’t pushed, nothing would have happened. Eventually, the duty manager arrived late at night and kindly offered a temporary room so we could sleep, which we appreciated. However, by that time our night had already been ruined. I even had to explicitly suggest that if the noise couldn’t be resolved, the resort should have offered a Plan B much earlier—a basic expectation for any five-star property. What shocked us even more came afterward. The hotel initially agreed to compensation for the disrupted night, which we accepted as a gesture of goodwill. However, after seeing this honest review, the hotel retracted their offer, saying compensation would only be processed if we removed the review. What was meant to be a goodwill remedy suddenly turned into an attempt to “buy out” a negative review—something completely unacceptable, especially for a brand like Aman. We wrote this review to share facts, hoping the hotel could improve its service, not to be threatened into silence. It makes us seriously question: Are the glowing reviews on TripAdvisor truly organic? For a brand known for serenity and service excellence, this level of delay, miscommunication, lack of initiative, and later pressure to withdraw a factual review is deeply disappointing. We hope Amanwella’s management takes this feedback seriously—not just regarding compensation, but to ensure future guests don’t experience the same. 我们选择入住 Amanwella，是因为它一贯以“宁静、私密、极致服务”著称。但这次的经历却让我们十分失望。 从晚上八点半开始，酒店外便传来持续且极度嘈杂的音乐声。令人不解的是，酒店方面完全没有主动关心或询问客人是否受到影响。 晚上十点，我只好主动联系前台，但无人回访，也没有人上门查看。等待了大约三十分钟后再次致电，依然没有得到任何回应。随后我通过 WhatsApp 联系管家，也没有及时收到回复。 直到后来，总经理才表示，他们其实早已将噪音问题转告给管家，但因为内部沟通不畅、无人跟进，我们的信息一直没有被看到。直到我通过 WhatsApp 直接拨打电话，事情才真正开始处理。 说实话，如果不是我一再坚持投诉，这件事根本不会有任何进展。 最终，当值经理在深夜赶来，为我们安排了一个临时房间，我对此表示感谢。但那时已经很晚，我们整晚的休息被彻底打乱。我甚至还得主动提醒管家：如果噪音无法解决，酒店理应提前准备好备用方案（Plan B），而不是等到客人反复追问才被动处理。 真正令人震惊的是后续。酒店最初承诺会对那晚的不愉快做出赔偿，我们也接受了这一善意举动。然而在看到我们如实发布的评论后，酒店却 反悔了赔偿，并表示只有在我们 撤下评论后 才会继续处理。 原本只是对体验不佳的合理补偿，结果变成了“买断差评”的要求。对安缦这样的品牌来说，简直难以置信。 我们发布评论的目的，是陈述事实，希望酒店改进服务，而不是被威胁沉默。不得不让人怀疑：TripAdvisor 上那些满分好评，究竟有多少是真实的？ 对于一个以静谧与服务著称的奢华品牌，这样的反应速度、沟通失误、缺乏主动性，
We stayed at Amanwella expecting a peaceful and relaxing retreat, but our experience was far from that. Starting around 8:30 PM, there was extremely loud music coming from outside the resort that continued for hours. What’s most disappointing is that no one from the hotel proactively checked whether guests were being disturbed. At 10 PM, we called the front desk to report the noise, but no one followed up or came to our room. After waiting for about 30 minutes, we called again — still no response. We then reached out to our butler via WhatsApp, but received no timely reply either. Later, the General Manager mentioned they had informed the butler earlier, yet no one followed up internally, and the message wasn’t seen until we made a WhatsApp call directly. It was only after I called to complain again that someone finally came to our room and offered solutions. Frankly, if we hadn’t insisted, there would have been no action taken at all. Eventually, the duty manager came and offered us a temporary room so we could sleep, but by then it was already quite late and our night was ruined. I had to explicitly suggest that if the noise couldn’t be resolved, they should have offered a Plan B much earlier — something I would expect any five-star resort to handle proactively. For a brand like Aman, known for serenity and service excellence, this level of delay, miscommunication, and lack of initiative is unacceptable. We hope management takes this feedback seriously, not just for compensation, but to prevent future guests from going through a similar experience. 我们选择入住 Amanwella，是因为它一贯以“宁静、私密、极致服务”著称。但这次的经历让我们非常失望。 从晚上八点半左右开始，度假村外就传来持续且非常嘈杂的音乐声。令人惊讶的是，酒店方面并没有任何主动的关心或询问，确认噪音是否对住客造成困扰。 到了晚上十点，我不得不主动联系前台反映情况，但没有任何人回访或上门查看。等待了大约三十分钟后，我再次致电，依然没有回应。随后我通过 WhatsApp 联系了我的管家，也没有及时收到回复。 直到后来，酒店总经理才表示，他们其实早就将噪音问题告知了管家，但由于内部沟通不畅、没有人跟进，我的信息一直没有被查看。直到我再次通过 WhatsApp 打电话过去，才有人真正开始处理。 实际上，如果不是我持续要求和投诉，事情根本不会得到解决。 最终，当值经理在深夜赶来，安排了一个临时房间让我们休息，我对此表示感谢。但那时已经很晚，我们整晚都无法安眠。 而且我还不得不主动提醒管家，如果噪音无法及时解决，酒店理应早就准备好备用方案（Plan B），而不是等到客人一再追问才行动。 对于像 Aman 这样以静谧与服务闻名的品牌而言，这样的反应速度、沟通失误与缺乏主动性，实在是无法接受。 希望管理层能认真对待这次反馈，不仅仅是为了补偿，更为了避免未来的客人重蹈覆辙。
我们在海滨别墅住了五天。日夜都伴随着悦耳的海浪声。酒店员工非常热情周到，服务也很及时。私人用餐体验非常棒。酒店绿树成荫，环境优美。宽敞壮观的泳池是游泳的理想场所。然而，我们非常在意的是，别墅附近有一个熙熙攘攘的村庄，而村庄的海滩也与村庄居民共用，那里到处都是脏乱的临时建筑、成群的狗和游荡的小贩。我认为酒店业主应该考虑到，入住这样一家高端连锁酒店的客人可能并不喜欢这种近距离的喧嚣。
坦加勒的安缦维拉 (Amanwella) 根本称不上度假村，更别提“酒店”这个词了。不，这个地方，我曾在斯里兰卡待过几天，它非常特别。安缦维拉的设计灵感源自斯里兰卡最重要的建筑师杰弗里·巴瓦 (Geoffrey Bawa)，对于安缦的爱好者和追求低调奢华的鉴赏家来说，这里绝对是不容错过的。酒店掩映在椰林之中，与周围的自然环境和谐地融为一体。与度假村自然的氛围形成鲜明对比的是，建筑线条清晰地展现了现代建筑近乎纪念碑式的影响力。建筑的简洁风格因使用斯里兰卡古董瓦片和手工雕刻的石材等传统材料而更加突出。两片公共海滩之间，坐落着一片美丽的私人海滩区，并提供相应的服务。结果，人们不断地在这片区域徘徊，安顿下来，然后被保安赶走……这种情况整天都在发生……（这片区域挤满了宾馆和背包客。）套房里有一个私人小型泳池，但室内设计却非常非常简单！氛围冰冷，家具朴素。这完全取决于个人品味。菜单凸显了当地美食的丰富性，菜肴的灵感源自斯里兰卡的烹饪传统。异国香料、新鲜香草和当地海鲜巧妙地融合在一起，创造出捕捉当地地道风味的菜肴。安缦维拉真的是一个品味问题！是的，这种建筑风格取决于个人品味，并不是每个人都喜欢。就我个人而言，我一点也不喜欢。
Amanwella 建筑群沿着美丽的、棕榈树成荫的寂静海滩延伸，看起来像是从广告宣传册中走出来的，但它是真实存在的。我们从安纳塔拉酒店步行到那里大约 30 分钟。沙滩向水面倾斜的坡度相对较陡，由于潮水原因，海浪也比较猛烈。公共海滩两端的摊位部分都相当破旧，东侧的摊位似乎维护得更好。棕榈树标志着豪华度假村 Amanwella 私人领地的开始，当然必须受到尊重。入口处的警卫友好地迎接了我们，并且在某种程度上再次向我们告别。我们没有遇到这家酒店员工的任何不良行为，尽管有些地方对他们有负面评价。如果你们互相尊重、遵守规则，你们就可以和睦相处。遗憾的是，一些破旧、钉在一起的棚屋破坏了海滩。我们当然可以理解，这对安缦酒店来说是一个芒刺。我们也在其他地方的阿曼度假村住过几次；然而，与我们竞争对手 Anantara Peace Haven Tangalle 相比，这家酒店似乎太贵了。出色地;一方面，这是品味的问题，另一方面，这是钱的问题。